Windows updates causing crashes; SFC shows corrupt files still remain

stachay · Jun 14, 2015

So over the last couple of weeks I've had a number of crashes, and after some research, ran the SFC /Scannow, which showed corrupt files. I removed all

Unfortunately, my CBS log is about five times too big to upload or post here (2,689 pages when pasted to MS Word). Here is the page where 'corruption' starts showing up;

2015-06-14 13:14:32, Info CBS Could not get active session for current session file logging [HRESULT = 0x80004003 - E_POINTER]
2015-06-14 13:14:32, Info CBS Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-14 13:14:32, Info CBS Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-14 13:14:32, Info CBS Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-06-14 13:14:33, Info CSI 0000000d@2015/6/14:18:14:33.389 Sysprep Warning: Corruption detected. Marking Sysprep Corrupt. All Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 0000000e@2015/6/14:18:14:33.390 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 0000000f@2015/6/14:18:14:33.391 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 00000010@2015/6/14:18:14:33.392 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 00000011@2015/6/14:18:14:33.392 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 00000012@2015/6/14:18:14:33.393 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 00000013@2015/6/14:18:14:33.394 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 00000014@2015/6/14:18:14:33.394 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

2015-06-14 13:14:33, Info CSI 00000015@2015/6/14:18:14:33.395 Sysprep Warning: Corruption detected. Sysprep Commands will be ignored

When I search for 'Cannot repair' in the document, there are sixteen hits;

2015-06-14 13:18:31, Info CSI 00002e11 [SR] Cannot repair member file [l:18{9}]"imapi.dll" of Microsoft-Windows-IMAPIv2-LegacyShim, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:18:31, Info CSI 00002e12 [SR] Cannot repair member file [l:34{17}]"IMEDICAPICCPS.DLL" of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:18:33, Info CSI 00002e16 [SR] Cannot repair member file [l:34{17}]"IMEDICAPICCPS.DLL" of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:18:34, Info CSI 00002e4e [SR] Cannot repair member file [l:18{9}]"imapi.dll" of Microsoft-Windows-IMAPIv2-LegacyShim, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:19:58, Info CSI 0000363d [SR] Cannot repair member file [l:36{18}]"WinStoreUI.dll.mui" of Microsoft-Windows-Store-Client-UI.Resources, Version = 6.3.9600.17669, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:20:01, Info CSI 00003699 [SR] Cannot repair member file [l:36{18}]"WinStoreUI.dll.mui" of Microsoft-Windows-Store-Client-UI.Resources, Version = 6.3.9600.17669, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:22:25, Info CSI 0000451a [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-14 13:22:31, Info CSI 0000451f [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-14 13:27:21, Info CSI 00006156 [SR] Cannot repair member file [l:34{17}]"IMEDICAPICCPS.DLL" of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:27:21, Info CSI 00006157 [SR] Cannot repair member file [l:18{9}]"imapi.dll" of Microsoft-Windows-IMAPIv2-LegacyShim, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:27:21, Info CSI 00006158 [SR] Cannot repair member file [l:36{18}]"WinStoreUI.dll.mui" of Microsoft-Windows-Store-Client-UI.Resources, Version = 6.3.9600.17669, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:27:22, Info CSI 0000615a [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-14 13:27:22, Info CSI 0000615b [SR] Cannot repair member file [l:36{18}]"WinStoreUI.dll.mui" of Microsoft-Windows-Store-Client-UI.Resources, Version = 6.3.9600.17669, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US",

2015-06-14 13:27:23, Info CSI 00006160 [SR] Cannot repair member file [l:18{9}]"imapi.dll" of Microsoft-Windows-IMAPIv2-LegacyShim, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

2015-06-14 13:27:24, Info CSI 00006165 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

2015-06-14 13:27:24, Info CSI 00006168 [SR] Cannot repair member file [l:34{17}]"IMEDICAPICCPS.DLL" of Microsoft-Windows-IME-EAShared-CCShared, Version = 6.3.9600.17415, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing

Help me please!

Go The Power · Jun 14, 2015

Hello stachay and welcome to the forum

Due to the precise nature of your corruption, you will receive help from a user named Aura. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

Aura · Jun 15, 2015

Hi stachay :)

My name is Aura and I'll be assisting you with your issue, under Go The Power's supervision (like he explained already). I'll need a fresh and complete CBS log in order to analyse it and make a diagnostic. So I'll ask you to run a SFC scan again, and to upload the full CBS log. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on ge.tt and post the download link here;
Note: You can also upload it on Dropbox, OneDrive or Google Drive if you prefer. Simply post the download URL for it here;

stachay · Jun 15, 2015

Aura said:
Hi stachay :)

My name is Aura and I'll be assisting you with your issue, under Go The Power's supervision (like he explained already). I'll need a fresh and complete CBS log in order to analyse it and make a diagnostic. So I'll ask you to run a SFC scan again, and to upload the full CBS log. Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator

On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);

On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);

Enter the command below and press on Enter;

Code:

sfc /scannow

Note: There's a space between "sfc" and "/scannow";

Once the scan is complete, enter the command below and press on Enter

Code:

copy %windir%\logs\cbs\cbs.log "%userprofile\Desktop\cbs.txt"

A file called cbs.txt will have appeared on your Desktop. Upload the file on ge.tt and post the download link here;
Note: You can also upload it on Dropbox, OneDrive or Google Drive if you prefer. Simply post the download URL for it here;

Hi, Aura, here is a link to the file;

CBS.log

Thanks for your help!

Aura · Jun 15, 2015

I'm not able to download the file (the download link returns an error), is it possible to upload it on Dropbox, OneDrive or Google Drive instead?

stachay · Jun 15, 2015

Here is the link to it in Dropbox;

https://www.dropbox.com/s/6m63tcy3h50eg75/CBS.log?dl=0

Aura · Jun 16, 2015

Got it, thank you! Is this computer in a corporate environment (on a domain), or is it a home computer?

stachay · Jun 16, 2015

Home computer, on a home network.

Aura · Jun 16, 2015

Alright. We'll just run SFCFix to get more information on the corruption.

SFCFix - Run Only
Follow the instructions below to download and execute SFCFix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Right-click on SFCFix.exe and select

Run as Administrator;
Follow the instructions displayed in the console;
On completion, a log will open in Notepad. Copy and paste the content of that log in your next reply;
Note: The log (SFCFix.txt) will be created in the same directory where SFCFix is run if it doesn't open automatically on completion.

stachay · Jun 16, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-16 18:16:21.833
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.

CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_250788576e3871e3\imapi.dll
CORRUPT: C:\WINDOWS\winsxs\x86_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_c8e8ecd3b5db00ad\imapi.dll
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_c724ffcf4defbbf1\IMEDICAPICCPS.DLL
CORRUPT: C:\WINDOWS\winsxs\x86_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_6b06644b95924abb\IMEDICAPICCPS.DLL

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 14
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-06-16 18:47:12.705
----------------------EOF-----------------------

Aura · Jun 17, 2015

Let's fix these files using SFCFix.

SFCFix - Fix Time
Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFix.zip and move the archive to your Desktop;
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

View attachment SFCFix.zip

Once done, I'll need a fresh CBS log as well to see what's left, so you'll run a SFC scan.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, OneDrive or Google Drive and post the download URL for it here;

Hence your next reply should contain:

SFCFix.txt content (copy/pasted in your reply);
Download link to CBS.txt;

stachay · Jun 17, 2015

The SFCFix.txt content is below. PLEASE NOTE: This was from the second time I ran it, the computer crashed while I was running the sfc /scannow the first time. It did complete successfully the second time, and here is the link to that file in Dropbox.

https://www.dropbox.com/s/kcb4juvwqpxlnym/CBS_150617.log?dl=0

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-17 17:49:55.124
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\stacey\Desktop\SFCFix.zip [1]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_6b06644b95924abb\IMEDICAPICCPS.DLL
Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_c8e8ecd3b5db00ad\imapi.dll
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_c724ffcf4defbbf1\IMEDICAPICCPS.DLL
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_250788576e3871e3\imapi.dll

WARNING: File C:\WINDOWS\winsxs\x86_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_6b06644b95924abb\IMEDICAPICCPS.DLL was not backed up as that would replace the current backup.
Successfully copied file C:\Users\stacey\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_6b06644b95924abb\IMEDICAPICCPS.DLL to C:\WINDOWS\winsxs\x86_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_6b06644b95924abb\IMEDICAPICCPS.DLL.
WARNING: File C:\WINDOWS\winsxs\x86_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_c8e8ecd3b5db00ad\imapi.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\stacey\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_c8e8ecd3b5db00ad\imapi.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_c8e8ecd3b5db00ad\imapi.dll.
WARNING: File C:\WINDOWS\winsxs\amd64_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_c724ffcf4defbbf1\IMEDICAPICCPS.DLL was not backed up as that would replace the current backup.
Successfully copied file C:\Users\stacey\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_c724ffcf4defbbf1\IMEDICAPICCPS.DLL to C:\WINDOWS\winsxs\amd64_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_c724ffcf4defbbf1\IMEDICAPICCPS.DLL.
WARNING: File C:\WINDOWS\winsxs\amd64_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_250788576e3871e3\imapi.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\stacey\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_250788576e3871e3\imapi.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_250788576e3871e3\imapi.dll.

Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_6b06644b95924abb\IMEDICAPICCPS.DLL
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_6b06644b95924abb\IMEDICAPICCPS.DLL
Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_c8e8ecd3b5db00ad\imapi.dll
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_c8e8ecd3b5db00ad\imapi.dll
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_c724ffcf4defbbf1\IMEDICAPICCPS.DLL
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ime-eashared-ccshared_31bf3856ad364e35_6.3.9600.17415_none_c724ffcf4defbbf1\IMEDICAPICCPS.DLL
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_250788576e3871e3\imapi.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-imapiv2-legacyshim_31bf3856ad364e35_6.3.9600.17415_none_250788576e3871e3\imapi.dll
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-06-17 17:49:56.312
Script hash: AmXIptXKkUl3RCTinoIRfLNOYkJXlvR/eUMZsSFeL6w=
----------------------EOF-----------------------

stachay · Jun 18, 2015

...and sadly, it crashed again, and I woke up to the "Insert boot disk" error again.

Aura · Jun 18, 2015

It seems like we'll have to take care of these crashes before anything else :) Follow the instructions in the thread below please.

https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

And these ones.

MiniToolBox

Download MiniToolBox and move the executable file to your Desktop;
Right-click on MiniToolBox.exe and select

Run as Administrator;
Check the following options:
- List Installed Programs;
- List Last 10 Event Viewer Errors;
- List Devices - Only Problems;
- List Users, Partitions and Memory size;
Once this is done, click on Go and wait for the scan to complete;
Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

stachay · Jun 19, 2015

I'm working on it, for some reason, even though I'm running the report as an administrator, I can't get access to the perfmon report. Grr.

Aura · Jun 19, 2015

What happens when you try to access it?

stachay · Jun 19, 2015

It flashes what I'm assuming is the start of the report, and then I get this;

	Error:
	An error occured while attempting to generate the report.
	The operator or administrator has refused the request. I have confirmed several times that I show as the computer administrator, and the Command Prompt title does say "Administrator: Command Prompt"

stachay · Jun 23, 2015

Well, there seems to be some good news, in addition to some not good news since Friday.

Windows pushed something to the computer, and when I ran the sfc /scannow tonight, it came back saying there were no integrity violations. Link to the CBS Log here - https://www.dropbox.com/s/132jla20ojwfj0i/CBS_150622.txt?dl=0

However, it's still crashing, and still not letting me run the perfmon report, giving me the same error as I posted above.

Aura · Jun 23, 2015

I'm not really used with this tool, but it appears that it's a "common error" for a lot of users, and that the report is still generated. See the question below on SuperUser.

https://superuser.com/questions/846206/resource-and-performance-monitor-error

Go The Power · Jun 23, 2015

Hi stachay

Lets skip the perfmon report for the time being, were you able to run the tool from step 1-2? https://www.sysnative.com/forums/bs...ng-instructions-windows-10-8-1-8-7-vista.html

If yes can you please upload sysnativefilecollectionapp.zip to your next post.

Windows updates causing crashes; SFC shows corrupt files still remain

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

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Sysnative Staff, Security Analyst

Senior Administrator, Windows Update Expert, Contributor