[SOLVED] 3 corrupted files found after running SFCFix

florencecheung · Jun 13, 2015

Hello, I run into some problems with my HP Pavilion laptop again. The volume on my laptop just keeps muting itself randomly during the last 2 weeks. All I have to do to fix it is hit the unmute button, but it does this every minute or so and it goes away. I ran SFC scan and SFCFix this morning and found 3 corrupted files . I don't know they are related to the muting or they are additional troubles.

Here is the result of the SFCFix :

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-13 12:01:24.305
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.
 

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     3
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-06-13 12:41:02.693
----------------------EOF-----------------------

Hope I will be able to get some help ! Below is my attached CBS log file.

BrianDrab · Jun 17, 2015

Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

florencecheung · Jun 18, 2015

Hi, Brian. As requested I did the DISM /RestoreHealth Scan. The result stated that the restore operation completed successfully and the component store corruption was repaired. However when I decided to run the SFCFix.exe on my own, the same result as previously posted came up again :

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-18 21:28:57.601
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

Code:


AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
 

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     3
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-06-18 22:04:59.880
----------------------EOF-----------------------

Please find the attached cbs.text below! Thanks!

BrianDrab · Jun 18, 2015

You don't have to worry about the following two corruptions. This is a known issue and Microsoft will be resolving. More info on that follows. Instructions also follow to fix the one corruption that we do need to fix.

Code:

CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

https://support.microsoft.com/en-us/kb/3022345

Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.

Let's fix the one corruption now.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Verify Corruption is fixed
1. Right-click on the Start

button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt

florencecheung · Jun 19, 2015

I think the problem is fixed and glad to know the resolutions for the other two corruptions are on their way. Thanks again, Brian! Here are the requested items :

SFCFix.txt

Code:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-19 10:40:24.167
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\User\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
Successfully copied file C:\Users\User\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG to C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG.
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-06-19 10:40:25.229
Script hash: 45Ng++WKRZwfW8e86PYD7mlsHjLeh5SUKefsD8Ucxl0=
----------------------EOF-----------------------

BrianDrab · Jun 19, 2015

Confirmed. Issue is resolved. Take care.

kentavr55 · Sep 7, 2015

Hi all. I have the same issue and followed the instructions twice and still have the same problem. Here is my log file:
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-06 21:36:34.705
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.17415.

CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

I have Win 8.1 coming with my hp 2000 and I don't have a Win installation disk (SFCFix asks for one). I tried as well twice to upgrade to Win 10 but it would not activate

, so I rolled back to Win 8.1. What could be done?

BrianDrab · Sep 7, 2015

Kentavr55 - Please start your own topic and someone will assist. Thank you.

Search

Search

[SOLVED] 3 corrupted files found after running SFCFix

florencecheung

Member

Attachments

BrianDrab

Emeritus

florencecheung

Member

Attachments

BrianDrab

Emeritus

Attachments

florencecheung

Member

Attachments

BrianDrab

Emeritus

kentavr55

New member

BrianDrab

Emeritus