[SOLVED] Windows 7 SP1 fails to install with Error Code 0x80073712

cmac0351 · Jun 9, 2015

SP1 fails to install through Windows Update and as a standalone install.

I have tried sfc/scannow with no errors and the system update readiness tool.

Per instructions for this error I have uploaded COMPONENTS to dropbox:

https://www.dropbox.com/s/oayymkbfq73tnr5/components.zip?dl=0

Also SFCfix tells me:

AutoAnalysis::
WARNING: Manifest damage on component "amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

zcomputerwiz · Jun 9, 2015

Please attach C:\Windows\Logs\CBS\CBS.log and C:\Windows\Logs\CBS\CheckSUR.log.

cmac0351 · Jun 9, 2015

View attachment CheckSUR.log

CBS log: https://www.dropbox.com/s/tz5vy43tv312ybd/CBS.log?dl=0

BrianDrab · Jun 12, 2015

Hi and welcome to Sysnative. Let's identify and fix the corrupt/missing manifest that you have. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

cmac0351 · Jun 13, 2015

Thank you!

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-13 10:31:58.727
Microsoft Windows 7 - amd64
Using .txt script file at C:\Users\Chris\Desktop\SFCScript.txt [0]

Trace::
Successfully traced component amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8.
Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.979900-4_neutral_GDR3
Trace:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-13 10:31:59.867
Script hash: YSGuJ0JSMFub0/XI0pjs+h5IER6FfQ73zj0u00DdRC0=
----------------------EOF-----------------------

BrianDrab · Jun 14, 2015

Thanks for the info. Please do the following.

Step#1 - Fix Corrupt Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the file(s) into the following folder. If the Manifests folder doesn't exist within Winsxs you will need to create it.
C:\Windows\Temp\CheckSur\Winsxs\Manifests

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

cmac0351 · Jun 19, 2015

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-19 10:39
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8.manifest amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
Summary:
Seconds executed: 1194
Found 1 errors
Fixed 1 errors
CSI Manifest Failed Catalog Check Total count: 1
Fixed: CSI Manifest Failed Catalog Check. Total count: 1

BrianDrab · Jun 19, 2015

Now that your logs are clean, please try installing SP1 again. If it fails, please provide the following two logs by zipping and attaching. You may need to copy them to the desktop before you can zip.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

cmac0351 · Jun 19, 2015

I was able to install SP1 this time! Thanks again for helping me

BrianDrab · Jun 19, 2015

No problem. Take care.

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[SOLVED] Windows 7 SP1 fails to install with Error Code 0x80073712

cmac0351

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zcomputerwiz

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cmac0351

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BrianDrab

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