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  1. #41
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    Oct 2014
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    Re: Windows update problems

    Please follow these step by step instructions to enable registry auditing and to provide me your security log.

    Step#1 - Enable Registry Auditing
    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    auditpol /set /subcategory:"Registry" /success:enable

    3. You should get a message within the command-prompt that states "The command was successfully executed."

    Step#2 - Designate Registry Key to Monitor
    1. Type regedit in the command-prompt window and hit enter.
    2. The Registry Editor will open.
    3. Scroll all the way to the top of the screen using the vertical scroll bar. You will see several root keys named HKEY_CLASSES_ROOT, HKEY_CURRENT_USER, HKEY_LOCAL_MACHINE, etc.
    4. Click the arrow next to HKEY_LOCAL_MACHINE so it expands and shows the info beneath this key. Then find SOFTWARE and expand this one. Continue doing this until you get to the Auto Update key (Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update)
    5. Right-click on the Auto Update key and choose Permissions...
    6. Click the Advanced button.
    7. Click the Auditing tab.
    8. Click the Add button and then click the "Select a principal" link at the top of that form.
    9. Type Everyone in the text box and click OK.
    10. Click the Show advanced permissions link.
    11. Check the box that says "Set Value". Uncheck all other options.
    12. Click OK on this screen and the click OK again and then OK again to get out of all the screens.
    13. You may close the registry editor and the command-prompt now.

    Step#3 - Change Windows Update Options
    1. Go ahead and change your Windows Update options again so that they are they way you want them.

    Step#4 - Retrieve Security Event Log
    1. Right-click on the Start button and select Event Viewer
    2. Click the arrow next to Windows Logs and then click on the Security log.
    3. Right-click on the Security Log and choose Save All Events As...
    4. Select your desktop as the location to save and type Security for the File name and click Save.
    5. If you are using a language on your machine other than English then on the next screen please ensure to select Display information for English and click OK. Otherwise you can simply click OK.
    6. There will be a file on your desktop named Security.evtx. Right-click on this file and choose Send To..Compressed (zipped folder) which will create a file named Security.zip.
    7. Please upload this file to SendSpace and provide the link in your next post.


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  2. #42

    Re: Windows update problems

    Hi, quite worrying doing this but your instructions were brilliant. Clear, accurate and concise. Here is the SendSpace link.

    https://www.sendspace.com/file/6f26kb

    I'm guessing I should re-boot but will wait for confirmation.

    wavly

  3. #43
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    Re: Windows update problems

    Excellent job!! You did it perfect. OK. Next time you see the Windows Update settings change please do the following again. You may want to delete the Security.evtx and Security.zip off of your desktop to avoid confusion when you need to do it again.

    Retrieve Security Event Log
    1. Right-click on the Start button and select Event Viewer
    2. Click the arrow next to Windows Logs and then click on the Security log.
    3. Right-click on the Security Log and choose Save All Events As...
    4. Select your desktop as the location to save and type Security for the File name and click Save.
    5. If you are using a language on your machine other than English then on the next screen please ensure to select Display information for English and click OK. Otherwise you can simply click OK.
    6. There will be a file on your desktop named Security.evtx. Right-click on this file and choose Send To..Compressed (zipped folder) which will create a file named Security.zip.
    7. Please upload this file to SendSpace and provide the link in your next post.

  4. #44

    Re: Windows update problems

    Thought you'd cracked it this time. Re-booted about 6 times and each time the setting remained. Turned computer on this morning and it had reverted to me choosing. Here is the event log.

    https://www.sendspace.com/file/exgjm0

    wavly

  5. #45
    Administrator
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    Re: Windows update problems

    Good news! We found the program that is changing your windows update settings. It's your Samsung Software that likely came with your machine. It's specifically disabling Windows Update. I'm not sure why. You may want to ask Samsung. If you don't have the ability to do this then I would uninstall the program.

    C:\ProgramData\SAMSUNG\SWUpdate\Temp\Packages\BASW-A0394A05\64\Disable_Windowsupdate.exe

    I would suggest that you go to Add/Remove programs and uninstall the SW Update program. Once you have done this, go ahead and change your Windows Update settings and then see if they change again.

  6. #46
    niemiro's Avatar
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    Re: Windows update problems

    @wavly, would it be possible for you to specifically navigate to C:\ProgramData\SAMSUNG\SWUpdate\Temp\Packages\BASW-A0394A05\, copy whatever's inside to your Desktop, zip it up and upload?

    I'd love to be able to get my hands on a copy of those files which are seemingly breaking Windows Update in order to be able to perform some proper analysis on them. Something's surely not right here.

  7. #47

    Re: Windows update problems

    Brian, Brilliant, absolutely brilliant. Well done, you're awesome. Thanks.

    It dawned on me a while ago that this issue wasn't a run of the mill type of problem and I've been amazed (and impressed) by your efforts and patience.

    I went to Samsung online help and described the issue and asked them to explain why this was happening. Their site didn't allow me to copy so I noted the comments:

    Me: Please explain why Samsung Software is configured this way and how I am meant to know about it and change it?

    Samsung: Some of specific windows update installation caused slowness on pc before and we prevent this issue to update windows configuration update to change the setting. If you want to install windows updates automatic installation then please do not update the windows update configuration from sw update.

    I replied to that with a bit of a rant about Samsung arbitrarily doing things without telling me and got a response that they would report to tech department about it.

    As per Niemiro I had a look under ProgramData\Samsung and I have 2 file folders marked SW Update and 1 marked SW Update Service. The Packages file folder was empty but both SW Updates had XML files. The nearest I could find to the one you identified was BASW-A0394A05_1B33BCEB.XML. I zipped it (or I think I have) to this location

    https://www.sendspace.com/file/aiy25k

    I'm still excited (and pleased) with your news at finding the problem and inclined to remove SW Update in its entirety but will not do anything until advised. It may be you would wish details contained in some other files?

    It may well be that this issue has arisen out of something I have done rather than intentional design by Samsung software but if that's the case I've done it through ignorance rather than intent. If it is by design through the software, I think, as Niemiro suggests, there is something that requires attention more than my computer.

    wavly
    Corrine, niemiro and tom982 say thanks for this.

  8. #48
    Administrator
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    Re: Windows update problems

    Now that we found the culprit if you would like to turn off registry auditing you can follow the instructions below.

    Disable Registry Auditing
    1. Right-click on the Start button and select Command Prompt (Admin)
    2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    auditpol /clear

    3. Confirm when prompted.

  9. #49

    Re: Windows update problems

    Thanks,

    Have disabled registry auditing.

    wavly

  10. #50
    tom982's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
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      • Motherboard:
        ASUS P8Z77-V PRO
      • CPU:
        Intel Core i7 3770K @4.5GHz
      • Memory:
        Corsair Vengeance 2x4GB 1600MHz LP - White
      • Graphics:
        Gigabyte HD 7850 2GB @1050MHz
      • Sound Card:
        Stock
      • Hard Drives:
        Seagate Barracuda 2TB 7200rpm [Internal], 2x500GB Seagate FreeAgent (External)
      • Disk Drives:
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        Corsair TX650W V2 80+ Bronze
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        NZXT Phantom 410 White
      • Cooling:
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      • Display:
        LG 23" IPS Monitor (1920*1080)
      • Operating System:
        Windows 10

    Re: Windows update problems

    Corrine says thanks for this.
    Having problems with SFC or Windows Update? Start a new thread in the Windows Update forum!

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