1. #1

    Win8 refusing to update. Cannot update to 8.1 either

    Windows 8 hangs on automatic OR manual updates. Will not update to 8.1 either.

    I did *something* several days ago to give me an error code and I researched it to find this area. I believe the error code was 0x800703F1, that's what my history shows I looked at, but I foolishly didn't write it down.

    However, I *did* follow the instructions, ran SFCFix, and several files are included here:
    https://www.dropbox.com/sh/le9x1c3mt...kau9VZ-Ha?dl=0

    I could not get the file upload to work, so Dropbox it is.


    I hope y'all can help.


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  2. #2
    zcomputerwiz's Avatar
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    Re: Win8 refusing to update. Cannot update to 8.1 either

    Please follow the instructions here: Fix Windows Update Store Corruption using DISM

    Attach C:\Windows\Logs\DISM\DISM.log and C:\Windows\Logs\CBS\CBS.log

  3. #3

    Re: Win8 refusing to update. Cannot update to 8.1 either

    Quote Originally Posted by zcomputerwiz View Post
    Please follow the instructions here: Fix Windows Update Store Corruption using DISM

    Attach C:\Windows\Logs\DISM\DISM.log and C:\Windows\Logs\CBS\CBS.log

    Unfortunately, no joy.

    CBS.logdism.txt

  4. #4
    zcomputerwiz's Avatar
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    Re: Win8 refusing to update. Cannot update to 8.1 either

    Summary:Operation: Detect and Repair
    Operation result: 0x0
    Last Successful Step: Entire operation completes.
    Total Detected Corruption: 0
    CBS Manifest Corruption: 0
    CBS Metadata Corruption: 0
    CSI Manifest Corruption: 0
    CSI Metadata Corruption: 0
    CSI Payload Corruption: 0
    Total Repaired Corruption: 0
    CBS Manifest Repaired: 0
    CSI Manifest Repaired: 0
    CSI Payload Repaired: 0
    CSI Store Metadata refreshed: True
    This looks good.

    Which update are you attempting to install?

    What is the make and model of your computer?
    It appears that there is something unusual going on with your drivers:
    2015-06-02 22:59:07, Error DISM DISM Driver Manager: PID=9788 TID=8408 Failed to enumerating driver packages in the driver store. - CDmiDriverStore::GetDriverPackageCollection(hr:0x800703f1)2015-06-02 22:59:07, Error DISM DISM Driver Manager: PID=9788 TID=8408 Failed to generating the collection of packages in the image. - CDriverManager::GetDriverPackageCollection(hr:0x800703f1)
    2015-06-02 22:59:07, Error DISM API: PID=1088 TID=4764 Failed to retrieve drivers from image. AllDrivers=FALSE. - CGetDriversCommandObject::InternalExecute(hr:0x800703f1)
    2015-06-02 22:59:07, Error DISM API: PID=1088 TID=4764 InternalExecute failed - CBaseCommandObject::Execute(hr:0x800703f1)
    2015-06-02 22:59:07, Error DISM API: PID=1088 TID=7908 CGetDriversCommandObject failed - DismGetDriversInternal(hr:0x800703f1)

  5. #5

    Re: Win8 refusing to update. Cannot update to 8.1 either

    Hi, I've been experiencing the same issue. However, I did the Scannow thing, but it wouldn't let me access the pathway, to get the log for. It did the dame thing on my Previous Computer for Windows 8, to 8.1 with Media Center. Now with Windows 8 Pro, to Windows 8.1 Pro. I was tempted to cal Microsoft directly for help, but figured it may be easier here. For some reason, my computer seems to be fine, and I can update everything else just gone, but can't update to windows 8.1 at all.

  6. #6
    zcomputerwiz's Avatar
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    Re: Win8 refusing to update. Cannot update to 8.1 either

    Try this:

    SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

    4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
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