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  1. #1

    Repeated prompt for windows update KB890830...

    Hello,

    Windows Update is continually prompting to install KB890830 (Windows Malicious Software Removal Tool - May 2015), even though it has already been successfully installed...

    Repeated prompt for windows update KB890830...-20150529-sysnative-forum-post-repeated-prompt-install-windows-update-kb890830-jpg

    Thanks in advance for any potential assistance with this issue. It is certainly appreciated :)


    Unfortunately, the image above seems to have been compressed, so here is a link to a bigger, more legible version in the hope it may prove helpful: http://i61.tinypic.com/6i9tw0.jpg


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  2. #2
    zcomputerwiz's Avatar
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    Re: Repeated prompt for windows update KB890830...

    Please follow the instructions to create and upload logs here: Windows Update Forum Posting Instructions

  3. #3

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by zcomputerwiz View Post
    Please follow the instructions to create and upload logs here: Windows Update Forum Posting Instructions
    Hi,

    Thank you for your recent reply. In response to the instructions, below is a confirmation of the SFC /SCANNOW and SFCFix results, as well as links to SFCFix.txt (SFCFix.zip) and CBS.txt (CBS.zip) for your review:

    1. SFC /SCANNOW results

    2. SFCFix results

    3. SFCFix.zip

    4. CBS.zip

    Thank you for your assistance. It is certainly appreciated...
    Attached Thumbnails Attached Thumbnails Repeated prompt for windows update KB890830...-20150529_1503-sfc-scannow-results-jpg  

  4. #4
    zcomputerwiz's Avatar
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    Re: Repeated prompt for windows update KB890830...

    Please run the System Update Readiness Tool then upload C:\Windows\logs\cbs\CheckSUR.log
    Last edited by zcomputerwiz; 05-30-2015 at 10:44 AM. Reason: typo

  5. #5

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by zcomputerwiz View Post
    Please run the System Update Readiness Tool then upload C:\Windows\logs\cbs\CheckSUR.log
    Hi,

    Thank you for your recent reply. SURT was successfully run, as requested, and the link to CheckSUR.log (CheckSUR.zip) is attached below for your review:

    CheckSUR.zip

    Thank you for your ongoing assistance. It is certainly appreciated...

  6. #6
    zcomputerwiz's Avatar
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    Re: Repeated prompt for windows update KB890830...

    It appears there are some missing deployment keys:

    Checking Component Store
    (f) CSI Missing Deployment Key 0x00000000 bb95b6db98d..69a0863cfc1_31bf3856ad364e35_6.1.7601.18804_2f1de9cd8fefd348 HKLM\Components\CanonicalData\Deployments
    (f) CSI Missing Deployment Key 0x00000000 69269fb811c..021128c59c7_31bf3856ad364e35_6.1.7601.18804_4bf0565a7aefb6bc HKLM\Components\CanonicalData\Deployments
    (f) CSI Missing Deployment Key 0x00000000 f35ea6d20c7..9c615b0feab_31bf3856ad364e35_6.1.7601.18804_4f4235dfa4637a3d HKLM\Components\CanonicalData\Deployments
    (f) CSI Missing Deployment Key 0x00000000 d34be9379a2..7a5bd2257ad_31bf3856ad364e35_6.1.7601.18804_66fa81c90f89060b HKLM\Components\CanonicalData\Deployments

    I am not able to assist with these, I'll check if someone else can help.

  7. #7

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by zcomputerwiz View Post
    It appears there are some missing deployment keys:

    Checking Component Store
    (f) CSI Missing Deployment Key 0x00000000 bb95b6db98d..69a0863cfc1_31bf3856ad364e35_6.1.7601.18804_2f1de9cd8fefd348 HKLM\Components\CanonicalData\Deployments
    (f) CSI Missing Deployment Key 0x00000000 69269fb811c..021128c59c7_31bf3856ad364e35_6.1.7601.18804_4bf0565a7aefb6bc HKLM\Components\CanonicalData\Deployments
    (f) CSI Missing Deployment Key 0x00000000 f35ea6d20c7..9c615b0feab_31bf3856ad364e35_6.1.7601.18804_4f4235dfa4637a3d HKLM\Components\CanonicalData\Deployments
    (f) CSI Missing Deployment Key 0x00000000 d34be9379a2..7a5bd2257ad_31bf3856ad364e35_6.1.7601.18804_66fa81c90f89060b HKLM\Components\CanonicalData\Deployments

    I am not able to assist with these, I'll check if someone else can help.
    Hi,

    Thank you for your swift reply and assistance up to this point. It is sincerely appreciated...

    Hopefully someone can help further. Please let me know how you make out with the search...

    Thanks again :)

  8. #8
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    Re: Repeated prompt for windows update KB890830...

    Hi and welcome to Sysnative. Please do the following.

    Retrieve Components Hive

    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
    • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBack program now.

  9. #9

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by BrianDrab View Post
    Hi and welcome to Sysnative. Please do the following.

    Retrieve Components Hive

    • Please download the Freeware RegBak from here: Acelogix Software - Download products
      You will find it at the bottom of the page that the link brings you to.
    • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
    • Click the New Backup button. Accept the defaults and simply click Start.
    • When it says Finished successfully, click the Close button.
    • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
    • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
    • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
    • Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
    • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
    • You can close any open windows you have as well as the RegBack program now.
    Hi,

    Thank you for your reply and assistance. It is sincerely appreciated...

    RegBak was successfully run, as requested, and the link to COMPONENTS (COMPONENTS.zip) is attached below for your review:

    COMPONENTS.zip

    Thanks again :)

  10. #10
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    Re: Repeated prompt for windows update KB890830...

    Thank you. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCScript.txt, and save this to your Desktop.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
    5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


    Step#2 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

    Items for your next post
    1. SFCFix.txt
    2. CheckSUR.log
    Attached Files Attached Files

  11. #11

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by BrianDrab View Post
    Thank you. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCScript.txt, and save this to your Desktop.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
    5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


    Step#2 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

    Items for your next post
    1. SFCFix.txt
    2. CheckSUR.log
    Hi,

    Thank you for your latest reply and continuing assistance. It is definitely appreciated...

    I've already compiled and attached both SFCFix.zip (posted 5/29/15 5:12PM) and CheckSUR.zip (posted 5/30/15 1:40PM). With that said, per your request, below please find the download links for your review:

    SFCFix.zip

    CheckSUR.zip

    If, for any reason, you need these files recompiled and re-posted, please do not hesitate to let me know...

    Thanks again :)

  12. #12
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    Re: Repeated prompt for windows update KB890830...

    Not sure why you sent me old logs. I do need you to follow the instructions that I posted previously.

  13. #13

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by BrianDrab View Post
    Not sure why you sent me old logs. I do need you to follow the instructions that I posted previously.
    Hi,

    Sorry about that. I foolishly thought since I already generated those logs on the same thread for zcomputerwiz, I could use them again and expedite things...

    In any event, as requested, please find the links to the newly generated logs below:

    SFCFix.zip

    CheckSUR.zip

    Thank you for your patience and ongoing assistance. It is certainly appreciated...

  14. #14
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    Re: Repeated prompt for windows update KB890830...

    This is going to be a tough one as the files we are looking for are old/outdated and I can't find them anywhere. Let's try looking on your machine. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCScript.txt, and save this to your Desktop.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
    5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
    Attached Files Attached Files

  15. #15

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by BrianDrab View Post
    This is going to be a tough one as the files we are looking for are old/outdated and I can't find them anywhere. Let's try looking on your machine. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCScript.txt, and save this to your Desktop.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
    5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
    Hi,

    Thanks for your latest reply. As directed, the contents of the latest SFCFix.txt is below for your review:
    Code:
    SFCFix version 2.4.4.0 by niemiro.
    Start time: 2015-06-02 22:41:50.651
    Microsoft Windows 7 Service Pack 1 - x86
    Using .txt script file at C:\Users\Matt\Desktop\SFCScript(1).txt [0]
    
    
    
    
    FileScan:: directive completed successfully.
    
    
    
    
    Successfully processed all directives.
    SFCFix version 2.4.4.0 by niemiro has completed.
    Currently storing 7 datablocks.
    Finish time: 2015-06-02 22:42:09.727
    Script hash: 6VnD12kNfPo+3vdqEmuwwvY3qfb4jCv+3DT4gGIR0K0=
    ----------------------EOF-----------------------
    I certainly hope this won't be as tough as you mentioned. With that said, I really appreciate your time, efforts and attention to this issue. Thank you!

  16. #16
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    Re: Repeated prompt for windows update KB890830...

    Download and run the most current one. Let me know when it's finished.

    http://www.microsoft.com/en-us/download/malicious-software-removal-tool-details.aspx?id=16

  17. #17

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by BrianDrab View Post
    Download and run the most current one. Let me know when it's finished.

    http://www.microsoft.com/en-us/download/malicious-software-removal-tool-details.aspx?id=16
    Hi,

    Thanks for your recent reply. As directed, I downloaded and ran the latest Malicious Software Removal Tool (v.5.24). No infections were found...

    Thanks again for your ongoing assistance. I really appreciate it...

  18. #18
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    Re: Repeated prompt for windows update KB890830...

    Let me know if you still get repeated prompts for KB890830.

  19. #19

    Re: Repeated prompt for windows update KB890830...

    Quote Originally Posted by BrianDrab View Post
    Let me know if you still get repeated prompts for KB890830.
    OK...sounds good. Just thinking...Should I manually run Windows Update again to see if it happens again or should I just let it sit and potentially happen in automatic mode?

    Thanks again for your time, effort and expertise in this matter. It is most definitely appreciated!

  20. #20
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    Re: Repeated prompt for windows update KB890830...

    Either way is fine.

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