Windows Update problem (error code 80070246)

BrianDrab · Aug 17, 2015

Welcome back. I've reviewed your info. Please do the following so I can get a fresh log.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue. Even if you get an error, this is considered finished.

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

daVinci777 · Aug 27, 2015

Hi Brian,

here is the file:
https://www.sendspace.com/file/uavbye

Bye the way: I told you that some Windows updates did work, but a lot still dont. The computer trys it again and again, but fails. But now I get several new error codes like:

80073712
9C59
800736B3

Maybe this helps you to identify the problem.
Thanks in advance.
Daniel!

BrianDrab · Aug 27, 2015

Thanks. Need one more piece of info to create your next fix.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

daVinci777 · Aug 28, 2015

Done. File Link: https://www.sendspace.com/file/380vul

I got a new problem: Yesterday I tried to install a program (online banking program) on this machine. The installation worked, but no matter what I do the program does not start. (It does start, but it crashes immedeatley) Could that also be because of the Windows registry corruption I obviousely have? Should I maybe try to run a Windows repair from original DVD? Or would that maybe delte files or settings on this computer? (Which would be a small desaster...)

Thanks,
Daniel

BrianDrab · Aug 28, 2015

It's possible its related. If you have a Windows 7 With SP1 x64 DVD, doing a repair install should definitely work and likely fix your issues and would also likely be the quickest route to a resolution. All of your data and programs will stay intact as well. You will have a ton of updates to install afterwards but this is minor. If you decide to do that, let me know.

If you want to continue to try and resolve without doing a repair install we'll continue. Looks like SURT found many issues and fixed them.

Code:

Summary:
Seconds executed: 754
 Found 256 errors
 Fixed 241 errors

Here's the next steps.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

daVinci777 · Aug 28, 2015

Both done. File Link: https://www.sendspace.com/file/l0dghy

I will continue with your help for the moment. Looks like we are making progress...

Thanks,
Daniel

daVinci777 · Aug 28, 2015

Important question: Should I try to do Windows Updates meanwhile I am waiting for your next instructions or not?

BrianDrab · Aug 28, 2015

OK, thanks. You forgot the log from Step#2.

BrianDrab · Aug 28, 2015

Important question: Should I try to do Windows Updates meanwhile I am waiting for your next instructions or not?

Personally I wouldn't until your logs are clear. I'll continue once I get the log from Step#2 above.

daVinci777 · Aug 29, 2015

Sorry. I must have forgotten to include the second file.
Here it is: https://www.sendspace.com/file/j4ykxf

BrianDrab · Aug 29, 2015

Here's the next batch of fixes. Please ensure that you post the results of Step#1 before going on to the subsequent steps as the log will be overwritten.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please BEFORE going on to the next step.

Step#2 - SFC Registry Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#3 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt from Step#1
2. SFCFix.txt from Step#2
3. CheckSUR.log

daVinci777 · Aug 30, 2015

SFCFix txt file from Step #1:
https://www.sendspace.com/file/dl0q88

daVinci777 · Aug 30, 2015

SFCFix txt file from Step #2 and CheckSUR.log:
https://www.sendspace.com/file/1bx1vm

Should I reboot Windows regularly after I did your instructions? Because this system runs 24 hours basically...
Just so you know.

BrianDrab · Aug 30, 2015

No need to reboot unless you are prompted to. If you are prompted to then yes you will need to reboot. I'll review your logs now.

BrianDrab · Aug 30, 2015

Only one error left from the CheckSUR log.

Code:

(f) CSI Missing Deployment Key 0x00000000 policy.8.0...ft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_49e66f4952a1b53b HKLM\Components\CanonicalData\Deployments

Let's see if the following fixes it. Then we can go back and focus on the other log to see what's left.

Step#1 - SFC Registry Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CheckSUR.log

daVinci777 · Sep 8, 2015

Hi Brian,

both files here:
https://www.sendspace.com/file/0ueao9

Thx,
Daniel

BrianDrab · Sep 8, 2015

Excellent. The last error is resolved. Please try Windows Updates. If they don't work, please do the following.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue. Even if you get an error, this is considered finished.

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

daVinci777 · Sep 9, 2015

Hi Brian,

unfortunately some Windows Updates still seem to not work

I now get the error code: 9C59

You can download the CBS file here: WeTransfer

Thx,
Daniel

BrianDrab · Sep 9, 2015

No problem. Please let me know which updates are not installing. Provide the KB number if you can. If there are too many to list, just provide a few of them.

Windows Update problem (error code 80070246)

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