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  1. #1

    window update error 0x80070057

    Kb3063917 and kb2800095 will not install. Windows 7 32bit. When I try I get error 0x80070002. I ran windows update trouble shooter and it found error 0x80070057 but can not fix.
    I ran sfcfix and it does not find anything wrong. Some help please.


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  2. #2
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    Re: window update error 0x80070057

    Is this a continuation from the following thread or is this a completely different machine?

    Windows update error 0x80070490 corrupt files

  3. #3

    Re: window update error 0x80070057

    This is a different machine and a new thread,

  4. #4
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    Re: window update error 0x80070057

    Thanks.

    Step#1 - System Update Readiness Tool (SUR)
    1. Download and run the following file.
    2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
    3. You will get an Installation Complete screen when it's done running.
    4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
    Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

  5. #5

    Re: window update error 0x80070057

    I tried to download and run but I get error 0x800700d data invalid.

  6. #6

    Re: window update error 0x80070057

    I rebooted and I have got it running now and will report back.

  7. #7

    Re: window update error 0x80070057

    Okay here it is
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-26 14:00

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 86
    No errors detected

  8. #8

    Re: window update error 0x80070057

    This is the checksur.persist file
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-20 10:52

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 430
    No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-20 11:02

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 333
    No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.18741
    2015-05-20 14:27

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
    (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 249
    Found 4 errors
    CBS MUM Corrupt Total count: 4

    Unavailable repair files:
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
    servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat



    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-20 14:39

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 87
    No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-20 14:56

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 277
    No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-20 16:17

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 277
    No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-26 13:41

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 455
    No errors detected


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-05-26 14:00

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 86
    No errors detected

  9. #9
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    Re: window update error 0x80070057

    Thank you. Please do the following.

    SFC Scan


    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

  10. #10

    Re: window update error 0x80070057

    Here it is
    Attached Files Attached Files

  11. #11
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    Re: window update error 0x80070057

    I'm hoping that this is actually an easy one. Please run the Microsoft Fix-It from the link below.

    https://support.microsoft.com/en-us/kb/910336

  12. #12

    Re: window update error 0x80070057

    Not going to get that lucky. fix-it did not find anything. tried to install kb2800095 and kb3063917. same error 80070643 if I try to open Microsoft Securty Essentiale I get error 0x80070057.

  13. #13
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    Re: window update error 0x80070057

    Ahh...OK. Looks like the main issue is Microsoft Security Essentials. Let's focus on that. Please do the following.

    FRST Logs Needed

    1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
    Note: You need to run the 32-bit Version so please ensure you download that one.
    2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
    3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
    4. Press Scan button.
    5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
    6. Please copy and paste log back here.
    7. The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply.

  14. #14

    Re: window update error 0x80070057

    here they are
    Attached Files Attached Files

  15. #15
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    Re: window update error 0x80070057

    Are you able to uninstall Microsoft Security Essentials or does it give an error?

  16. #16

    Re: window update error 0x80070057

    no it won't let me uninstall, I tried in safe mode too. still can't

  17. #17
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    Re: window update error 0x80070057

    Can you zip/attach the following log file? The log file name may vary slightly based on the version you are installing.

    C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_4.8.204.0_epp_Install.log

  18. #18

    Re: window update error 0x80070057

    no it won't let me uninstall, I tried in safe mode too. still can't
    I'm not finding that, I did find microsoft security client setup app and msc setupres.dll

  19. #19
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    Re: window update error 0x80070057

    ProgramData is a hidden directory so the best way to get to this location is to click your Start button and in the search box copy/paste the following and hit enter.

    "C:\ProgramData\Microsoft\Microsoft Security Client\Support\"

    Let me know if that works.

  20. #20

    Re: window update error 0x80070057

    Is this the right file?
    Attached Files Attached Files

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