S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #1 Kb3063917 and kb2800095 will not install. Windows 7 32bit. When I try I get error 0x80070002. I ran windows update trouble shooter and it found error 0x80070057 but can not fix. I ran sfcfix and it does not find anything wrong. Some help please.
Kb3063917 and kb2800095 will not install. Windows 7 32bit. When I try I get error 0x80070002. I ran windows update trouble shooter and it found error 0x80070057 but can not fix. I ran sfcfix and it does not find anything wrong. Some help please.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #2 Is this a continuation from the following thread or is this a completely different machine? https://www.sysnative.com/forums/wi...ws-update-error-0x80070490-corrupt-files.html
Is this a continuation from the following thread or is this a completely different machine? https://www.sysnative.com/forums/wi...ws-update-error-0x80070490-corrupt-files.html
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #3 This is a different machine and a new thread,
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #4 Thanks. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Thanks. Step#1 - System Update Readiness Tool (SUR) 1. Download and run the following file. 2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel. 3. You will get an Installation Complete screen when it's done running. 4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #5 I tried to download and run but I get error 0x800700d data invalid.
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #6 I rebooted and I have got it running now and will report back.
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #7 Okay here it is Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-26 14:00 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 86 No errors detected
Okay here it is Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-26 14:00 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 86 No errors detected
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #8 This is the checksur.persist file Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 10:52 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 430 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 11:02 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 333 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.18741 2015-05-20 14:27 Checking Windows Servicing Packages Checking Package Manifests and Catalogs (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 249 Found 4 errors CBS MUM Corrupt Total count: 4 Unavailable repair files: servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 14:39 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 87 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 14:56 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 277 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 16:17 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 277 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-26 13:41 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 455 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-26 14:00 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 86 No errors detected
This is the checksur.persist file Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 10:52 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 430 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 11:02 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 333 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.18741 2015-05-20 14:27 Checking Windows Servicing Packages Checking Package Manifests and Catalogs (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name (f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 249 Found 4 errors CBS MUM Corrupt Total count: 4 Unavailable repair files: servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 14:39 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 87 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 14:56 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 277 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-20 16:17 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 277 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-26 13:41 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 455 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.22471 Package Version 26.0 2015-05-26 14:00 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 86 No errors detected
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #9 Thank you. Please do the following. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Thank you. Please do the following. SFC Scan Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each sfc /scannow Wait for this to finish before you continue copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #10 Here it is Attachments cbs.zip 69 KB · Views: 3
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #11 I'm hoping that this is actually an easy one. Please run the Microsoft Fix-It from the link below. https://support.microsoft.com/en-us/kb/910336
I'm hoping that this is actually an easy one. Please run the Microsoft Fix-It from the link below. https://support.microsoft.com/en-us/kb/910336
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #12 Not going to get that lucky. fix-it did not find anything. tried to install kb2800095 and kb3063917. same error 80070643 if I try to open Microsoft Securty Essentiale I get error 0x80070057.
Not going to get that lucky. fix-it did not find anything. tried to install kb2800095 and kb3063917. same error 80070643 if I try to open Microsoft Securty Essentiale I get error 0x80070057.
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #13 Ahh...OK. Looks like the main issue is Microsoft Security Essentials. Let's focus on that. Please do the following. FRST Logs Needed 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 32-bit Version so please ensure you download that one. 2. Right click to run as administrator. When the tool opens click Yes to disclaimer. 3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area. 4. Press Scan button. 5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop) 6. Please copy and paste log back here. 7. The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply.
Ahh...OK. Looks like the main issue is Microsoft Security Essentials. Let's focus on that. Please do the following. FRST Logs Needed 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 32-bit Version so please ensure you download that one. 2. Right click to run as administrator. When the tool opens click Yes to disclaimer. 3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area. 4. Press Scan button. 5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop) 6. Please copy and paste log back here. 7. The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe). Please also paste that along with the FRST.txt into your reply.
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #14 here they are Attachments FRST.txt 30.5 KB · Views: 1 Addition.zip 5.8 KB · Views: 1
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #15 Are you able to uninstall Microsoft Security Essentials or does it give an error?
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #16 no it won't let me uninstall, I tried in safe mode too. still can't
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #17 Can you zip/attach the following log file? The log file name may vary slightly based on the version you are installing. C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_4.8.204.0_epp_Install.log
Can you zip/attach the following log file? The log file name may vary slightly based on the version you are installing. C:\ProgramData\Microsoft\Microsoft Security Client\Support\MSSecurityClient_Setup_4.8.204.0_epp_Install.log
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #18 no it won't let me uninstall, I tried in safe mode too. still can't I'm not finding that, I did find microsoft security client setup app and msc setupres.dll
no it won't let me uninstall, I tried in safe mode too. still can't I'm not finding that, I did find microsoft security client setup app and msc setupres.dll
BrianDrab Emeritus Joined Oct 20, 2014 Posts 18,131 Location United States May 26, 2015 #19 ProgramData is a hidden directory so the best way to get to this location is to click your Start button and in the search box copy/paste the following and hit enter. "C:\ProgramData\Microsoft\Microsoft Security Client\Support\" Let me know if that works.
ProgramData is a hidden directory so the best way to get to this location is to click your Start button and in the search box copy/paste the following and hit enter. "C:\ProgramData\Microsoft\Microsoft Security Client\Support\" Let me know if that works.
S straykat711 Well-known member Joined Apr 21, 2015 Posts 52 May 26, 2015 #20 Is this the right file? Attachments MSSecurityClient_Setup_4.4.304.0_epp_Install.zip 64 KB · Views: 2