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  1. #21

    Re: window update error 0x80070057

    Maybe this one
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  2. #22
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    Re: window update error 0x80070057

    Yes! I'm reviewing it now.

  3. #23
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    Re: window update error 0x80070057

    OK, please download and run the removal tool. Use the For version 2 and higher one. Let me know when this is complete.

    http://www.bleepingcomputer.com/download/microsoft-security-essentials-removal-tool/

  4. #24

    Re: window update error 0x80070057

    it ran, but didn't tell me anything

  5. #25
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    Re: window update error 0x80070057

    That's expected. Now please do the following.

    Step#1 - FRST Fix
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    1. Download attached file and save it to the Desktop.
    Note. It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
    2. Run FRST by Right-Clicking on the file and choosing Run as administrator.
    3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    4. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
    Attached Files Attached Files

  6. #26

    Re: window update error 0x80070057

    here it is
    Attached Files Attached Files

  7. #27
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    Re: window update error 0x80070057

    Interesting. Please reboot into Safe Mode and then run the fix again and provide the log. Thank you.

  8. #28

    Re: window update error 0x80070057

    Ran in safe mode
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  9. #29
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    Re: window update error 0x80070057

    Much better. If you could delete the directory C:\Program Files\Microsoft Security Client

    Then please download and install Microsoft Security Essentials and let me know if it installs.

    https://www.microsoft.com/en-us/download/details.aspx?id=5201

  10. #30

    Re: window update error 0x80070057

    no it would not install, I get a message " the feature you are trying to use is on a resourse that is unavailable" path c:\c5dd16a01482a6c2c6c71f423418\x86\

  11. #31
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    Re: window update error 0x80070057

    OK, please run the following. Follow the prompts. When it's done try the install again.

    https://support.microsoft.com/en-us/mats/program_install_and_uninstall

  12. #32

    Re: window update error 0x80070057

    Still will not install error code 0x80070645

  13. #33
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    Re: window update error 0x80070057

    OK, thanks. Please download this file and save to your desktop.
    Right-click on the file and choose Run as administrator. Allow this to run.
    Reboot your machine and then try installing Microsoft Security Essentials again.

  14. #34

    Re: window update error 0x80070057

    Sucess It Worked! It Installed updated and is running a scan now. Thank You Brian

  15. #35
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    Re: window update error 0x80070057

    Awesome. So now if you go to Windows Updates, are all updates installed successfully?

  16. #36

    Re: window update error 0x80070057

    No sorry, KB2800095 will still not install. microsoft security is installed

  17. #37
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    Re: window update error 0x80070057

    Would you mind giving me the exact error when attempting to install this update? KB2800095

    I don't want to assume it's the same.

  18. #38

    Re: window update error 0x80070057

    It does not give an error, it downloads update , restarts starts to configure update it gets to 7% and reverts and restarts

  19. #39
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    Re: window update error 0x80070057

    I noticed from your logs that you provided previously that there is adware on your machine. Would you mind if we got that cleaned up real quick so I can be certain that it's not playing a part in this?

    If so, please start a new post in our Security forum. In the subject put "Windows Update - 14399 - (For BrianDrab)"

    As soon as I see it I'll pick it up. We'll get the adware removed, check for malware/broken services, etc. Then we'll return here and finish up.

  20. #40
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    Re: window update error 0x80070057

    There is still a problem with windows updates, kb2800095 downloads and says they were successfully installed, restarts and gets to 11% and fails and revrets changes, restarts again and gets to 35% and quits.
    Thanks for letting me get your machine cleaned up of any adware/malware. Give me a few and I'll be back with next instructions.

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