Odd corruption found when investigating Win update problems

freemansteve · May 21, 2015

Hi - I have 2 identical Alienware 18 laptops, used for different purposes. One fails to install KB3000850, the other did so OK. The former always runs with nVidia 770M twin graphics, while the latter always runs Intel HD4600 built-in graphics, which may not be important(?). Both run Avast, completely up-to-date, but turning it off does not seem to affect the outcome. On checking the laptop that DID install KB3000850 OK, prior to tackling the PC that DID NOT, sfcfix.exe found 2 corruptions on it see below. I'm not sure if if the CBS.zip attachment has worked, a the instructions (paperclip?) do not match the actuality of the website.

Anyway, this is problem one of two - anyone know what this is and how to fix it?

Regards
Steve

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-21 10:09:27.364
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-05-21 10:17:29.152
----------------------EOF-----------------------

freemansteve · May 22, 2015

freemansteve said:
Hi - I have 2 identical Alienware 18 laptops, used for different purposes. One fails to install KB3000850, the other did so OK. The former always runs with nVidia 770M twin graphics, while the latter always runs Intel HD4600 built-in graphics, which may not be important(?). Both run Avast, completely up-to-date, but turning it off does not seem to affect the outcome. On checking the laptop that DID install KB3000850 OK, prior to tackling the PC that DID NOT, sfcfix.exe found 2 corruptions on it see below. I'm not sure if if the CBS.zip attachment has worked, a the instructions (paperclip?) do not match the actuality of the website.

Anyway, this is problem one of two - anyone know what this is and how to fix it?

Regards
Steve

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-21 10:09:27.364
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-05-21 10:17:29.152
----------------------EOF-----------------------

UPDATE - after searching a bit more conscientiously, I found a fix here:
The Tech Cookbook – Windows 8 update (KB3022345) causing corrupt files

I will now go on to check the laptop with the main problem of not installing KB3000850 !

Thanks

BrianDrab · May 23, 2015

I will now go on to check the laptop with the main problem of not installing KB3000850 !

Hi and welcome to Sysnative. It wasn't clear if you still needed assistance with this issue.

freemansteve · May 23, 2015

BrianDrab said:
I will now go on to check the laptop with the main problem of not installing KB3000850 !

Click to expand...

Hi and welcome to Sysnative. It wasn't clear if you still needed assistance with this issue.

Thanks - yes I will need help with first laptop please, but I need some time to gather the evidence. The second laptop seems A-OK now.
Back in a few days!....

freemansteve · May 23, 2015

freemansteve said:
BrianDrab said:

I will now go on to check the laptop with the main problem of not installing KB3000850 !

Click to expand...

Hi and welcome to Sysnative. It wasn't clear if you still needed assistance with this issue.

Click to expand...

Thanks - yes I will need help with first laptop please, but I need some time to gather the evidence. The second laptop seems A-OK now.
Back in a few days!....

---------

I spoke too soon.... The laptop that was fixed became broken again - running sfc /scannow threw up errors again! I then ran SFCFix.exe, and it claims that the "restore operation completed successfully" etc etc....

I have a question - what caused the corruption in just 24 hours ? I have installed no updates or programs. I have however run Wise DiskClean and Wise Registry Clean, but I don't see how that would corrupt files... Anyone know what's going on? Here's the SFCFix output:
------
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-24 00:08:37.367
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-05-24 00:16:01.590
----------------------EOF-----------------------

BrianDrab · May 23, 2015

There is no need to worry about that error. It's a known issue that Microsoft is aware of. You can safely ignore. Information on that follows.

https://support.microsoft.com/en-us/kb/3022345

Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.

freemansteve · May 23, 2015

BrianDrab said:
There is no need to worry about that error. It's a known issue that Microsoft is aware of. You can safely ignore. Information on that follows.

https://support.microsoft.com/en-us/kb/3022345

Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.

Click to expand...

OK - thanks for this!
I'm in UK and it's late... I'll look at the other PC with the "won't install KB 3000850 update" issue another day and report what I find.....

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Odd corruption found when investigating Win update problems

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