Explorer.exe crash on startup.

Salketer · May 17, 2015

Hello Everyone,

I am having issues with my windows when booting up. Some of my start-up processes are exiting at the same time (skype desktop is one example). I've tried to get help in another forum to no avail... They've asked me to check the reliability monitor, and I find this at every reboot:

Source
Windows Explorer

Problem
Stopped working

Date
‎15/‎04/‎2015 18:20

Statut
Report sent

Description
Faulting Application Path : C:\Windows\explorer.exe

Problem signature
Problem event name : APPCRASH
application name: Explorer.EXE
version: 6.3.9600.17667
timestamp: 54c6f7c2
Fault module name: twinui.dll
Fault module version: 6.3.9600.17415
Fault module timestamp: 54503c45
Exception Code: 80270249
Exception offset: 00000000002f497f
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1036
Information supplémentaire n° 1: a94f
Information supplémentaire n° 2: a94f246592a667fc0e06aab83393424d
Information supplémentaire n° 3: c8bc
Information supplémentaire n° 4: c8bcd71f2e8c90a51b9d2f5b30313ec1

Complementary information
Bucket IDt : 27b5eb8ecd98307363f0195aaea5f92c (86026970206)

Also, I'd really like to point out that there is a multitude of daily failed updates coming from Bing * modules... Health, food, travel, music etc. At least once every day of the report.

I'm not sure if it is normal but while watching the graph, the screen kept reloading every couple seconds... It made it very hard to read. It does the same thing on windows explorer, it makes it a pain to find picture in a big folder as the window is always scrolled up and thumbs regenerated. It also cancels a file rename underway...

I'm adding an sfc scan that I just ran using the microsoft guides, if it can be of help.

Thank you for your help.

James M. Fisher · May 17, 2015

I'm sorry to hear of all your issues! In addition to the information you supplied, it would be helpful to know what version of Windows this is. Also, how long has this been happening and can you think of anything that might have happened immediate preceding these issues?

Thanks!

Salketer · May 17, 2015

Hello James,

My version is Windows 8.1 Professional 64bit edition.
It has been at least 2 months since I'm having this issue. I have made nothing of it as I rarely reboot and it was almost unnoticeable. It became a nuisance over time as I often use the remote access that I need to remember starting up every reboot and all this sort of stuff...

The only thing that I can see causing this is a windows update or Nvidia driver update as I almost never change the softwares installed on my PC, it is mainly used for work. Please note that I use a VirtualBox, which has been used for over a year but it does some things with drivers so I don't know if it could interfere...

Thank you for your time and help.

James M. Fisher · May 17, 2015

Thanks for the extra details. I am not as deep into troubleshooting as some of the others here at Sysnative, so I may wait out someone else jumping in here. Let me ask: is a complete reinstall (or restore) out of the picture? I know it is always a last resort, but it looks to me like the corruption/issues go pretty deep.

Salketer · May 17, 2015

If the only thing to do is a reinstall, I'll do it, but I would love to stay out of this scenario.

James M. Fisher · May 17, 2015

I understand. I thought maybe you could do a system restore to when all was well. As I mentioned earlier, I don't feel qualified to troubleshoot your issues, so hopefully you'll get some expert help soon.

Salketer · May 20, 2015

Hi Everyone,

I am still trying to figure out where the problem is coming from... I am wondering if a "windows refresh" could do the trick maybe? I am unsure what it does though. Will I keep all the softwares and drivers installed if I do this?

James M. Fisher · May 20, 2015

If you type 'refresh' in the Search box on the Windows start page, it will take you to the recovery options page. You can read more about refresh here: Windows 8 Refresh Feature Makes It Easy to Start With a Clean Slate | PCWorld

Go The Power · May 21, 2015

Hello,

Sorry for the delay. These particular files have caused us a lot of work, they from the update KB3022345.

Before we do any repairs I will need to see the full CBS log.

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Salketer · May 21, 2015

Hello Go The Power,

Thank you for your interest in fixing my situation. I've joined a fresh CBS log. I hope we can fix this together!

James M. Fisher · May 21, 2015

That's the expert help I knew would be along soon. Thanks for patience, Salketer.

Go The Power · May 23, 2015

Hello again,

This should fix them up.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Salketer · May 25, 2015

Code:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-25 13:11:10.700
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Mathieu\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json


Successfully copied file C:\Users\Mathieu\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.
Successfully copied file C:\Users\Mathieu\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json to C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json.
Successfully copied file C:\Users\Mathieu\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json to C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json.


Successfully restored ownership for C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-05-25 13:11:12.745
Script hash: bawZMBMAiH8loUez85hhEIc4neanMreJiNdes2M6PUg=
----------------------EOF-----------------------

The SFC /SCANNOW said it did not find any integrity problems.
View attachment CBS_Salketer_25-05-1025.txt

THank you for your help!

James M. Fisher · May 25, 2015

All is good now, Salketer?

Salketer · May 25, 2015

Acutally, rebooting does the same thing, nothing seems changed here...

Go The Power · May 28, 2015

We fixed the corruptions which is a good start.

Follow the steps here to create a StackTrace: https://helgeklein.com/blog/2013/07...t-with-windows-performance-recorder-analyzer/

Once the trace has been saved please upload it view OneDrive or Dropbox and provide a link back here.

Salketer · May 28, 2015

Thank you for sticking with me Go The Power,

I have tried to follow the steps to create the StackTrace, but the WPR gives an error "No profile chosen" after the reboot. Note that when I start the test, it shuts down the PC, it does not reboot, I need to boot manually after.

Go The Power · May 31, 2015

Does your WPR screen look identical too this:

Salketer · Jun 1, 2015

Hello Go The Power,

It has worked now... Can't remember which option I didn't check correctly. I did not have the possibility to check "First Triage Level" as it was not in the list... The files are currently uploading to my Google Drive, It's about 2,5Go total in size so it might take some time. Here's the link to the folder: https://drive.google.com/open?id=0B1Mn3wUgfbSAMERYUnJwZ1VsQk0&authuser=0

Thank you again for your time and help.

Salketer · Jun 1, 2015

The files have finished uploading now.

Salketer said:
Hello Go The Power,

It has worked now... Can't remember which option I didn't check correctly. I did not have the possibility to check "First Triage Level" as it was not in the list... The files are currently uploading to my Google Drive, It's about 2,5Go total in size so it might take some time. Here's the link to the folder: https://drive.google.com/open?id=0B1Mn3wUgfbSAMERYUnJwZ1VsQk0&authuser=0

Thank you again for your time and help.

Explorer.exe crash on startup.

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