Features window blank and update failures

anag · May 13, 2015

On Windows 7 SP1 64bit
I was having trouble all week installing updates on my computer and installing RSAT. I ran a check for Malware tool and removed some files. I was finally able to install RSAT and run most of my updates(though I dont believe it was the result of running the Malware detector) but when I tried to enable it in the Turn Windows Features On or Off window I get a blank window. I have run the Windows Update Readiness tool and it did not fix it. My CheckSur.log has the following failure:
Checking Component Store
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) 浡㙤弴業牣獯景ⷴ楷摮睯⵱⹳渮瑡癈ⵥ桷瑩扥硯椭癳㏟戱㍦㔸愖㍤㐶㍥徴⸶⸱㘷ㄳㄮ㔷㐱湟湯彥㜴㜷㍥收㘰㤴〴挶 Bad identity
(f) CSI Manifest Missing 0x00000002 浡㙤弴業牣獯景ⷴ楷摮睯⵱⹳渮瑡癈ⵥ桷瑩扥硯椭癳㏟戱㍦㔸愖㍤㐶㍥徴⸶⸱㘷ㄳㄮ㔷㐱湟湯彥㜴㜷㍥收㘰㤴〴挶.manifest 浡㙤弴業牣獯景ⷴ楷摮睯⵱⹳渮瑡癈ⵥ桷瑩扥硯椭癳㏟戱㍦㔸愖㍤㐶㍥徴⸶⸱㘷ㄳㄮ㔷㐱湟湯彥㜴㜷㍥收㘰㤴〴挶
(f) CSI Corrupt Identity 0xC0000161 (not UTF8) 浡㙤弴業牣獯景ⷕ楷摮睯⵳⹦琮浥瓗汩瑩汹扩慲楲獥㍜戱㍦㔸愵㍤㐶㍥張⸶⸱㘷㄰ㄮ㔷㐱湟湯彥㜴换搵㜴㘰挴㍥㥤 Bad identity
(f) CSI Manifest Missing 0x00000002 浡㙤弴業牣獯景ⷕ楷摮睯⵳⹦琮浥瓗汩瑩汹扩慲楲獥㍜戱㍦㔸愵㍤㐶㍥張⸶⸱㘷㄰ㄮ㔷㐱湟湯彥㜴换搵㜴㘰挴㍥㥤.manifest 浡㙤弴業牣獯景ⷕ楷摮睯⵳⹦琮浥瓗汩瑩汹扩慲楲獥㍜戱㍦㔸愵㍤㐶㍥張⸶⸱㘷㄰ㄮ㔷㐱湟湯彥㜴换搵㜴㘰挴㍥㥤

I dont know where to go from here.

I have attached the SFCFix log as well as my CBS folder. Though the CAB files are too big to upload - let me know if you need them.

Go The Power · May 15, 2015

Hello and welcome to the forum.

What language is your OS?

anag · May 15, 2015

Go The Power said:
Hello and welcome to the forum.

What language is your OS?

Thats a good question. It is English - verified through cmd (0409). Which is why I am surprised to see something with Chinese characters.

Thank you for getting back to me!

Go The Power · May 16, 2015

Can you please upload the following?

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder -> Please name this zip file to COMPONENTS_{Insert forum username here}_{insert todays Date here}.zip For example "COMPONENTS_Go The Power_1803.Zip"
Once done, upload them for me to analyze. The file may be too big to attach to this post, please use either Dropbox or One Drive.

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following commands
dir %systemroot%\System32\config >1&&notepad 1
Please post the contents of the notepad file back into this thread

anag · May 18, 2015

Thank you again for your help.

I have attached the notepad file and the following is a link to the dropbox files:
https://www.dropbox.com/s/gf4ywhy6j6segzn/COMPONENTS_anag_1805.zip?dl=0

Go The Power said:
Can you please upload the following?

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder -> Please name this zip file to COMPONENTS_{Insert forum username here}_{insert todays Date here}.zip For example "COMPONENTS_Go The Power_1803.Zip"
Once done, upload them for me to analyze. The file may be too big to attach to this post, please use either Dropbox or One Drive.

Click on the

button. Inside the search box type in CMD

Right click on CMD => Choose Run as Administrator

Inside the Command Prompt windows copy and paste the following commands
dir %systemroot%\System32\config >1&&notepad 1

Please post the contents of the notepad file back into this thread

anag · May 18, 2015

Sorry dropbox link is the following:
https://dl.dropboxusercontent.com/u/59676949/sysnative/COMPONENTS_anag_1805.zip

Go The Power · May 20, 2015

Thank you, it only appears to be those two keys, that was rather odd.

This will fix it up:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Please run SURT again and upload a new CheckSur.log.

Alex

anag · May 20, 2015

Thanks You So much for all your help! Seems like it didn't work? I followed all your steps...

Code:

SFCFix version 2.4.3.0 by niemiro.Start time: 2015-05-20 09:47:52.600
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\agiron\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Sysnative\config\COMPONENTS


The file \\?\C:\Windows\Sysnative\config\COMPONENTS is in use and must be replaced over a reboot.


Successfully pended file for replace over reboot: \\?\C:\Windows\Sysnative\config\COMPONENTS
PowerCopy:: directive completed successfully.








Reboot:: directive completed successfully.








PostRebootCorruptionDetection::
Hash failure for file \\?\C:\Windows\Sysnative\config\COMPONENTS.
 Expected: Ib9tUZOHfcbB8Kgzlo740LTLuC8VAY190zjLB1Ji2s4=
 Found: npD6yQTolTp+8lGq5D+Lbji+MoHpSF/qgWKGe6Df6NI=
PostRebootCorruptionDetection:: directive failed to complete successfully.








PostRebootRestorePermissions::
Successfully restored ownership for C:\Windows\Sysnative\config\COMPONENTS
Successfully restored permissions on C:\Windows\Sysnative\config\COMPONENTS
PostRebootRestorePermissions:: directive completed successfully.








Failed to process all directives successfully.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-05-20 09:52:17.976
----------------------EOF-----------------------

Go The Power · May 22, 2015

Unfortunately that didn't work.

Can you please run the following:

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command
reg unload HKLM\COMPONENTS
Did you get a successful message? If yes please repeat the steps from here: https://www.sysnative.com/forums/wi...-window-blank-update-failures.html#post105338

anag · May 26, 2015

It seemed to have worked. Thank you so much!

Code:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-26 09:51:35.815
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\agiron\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Sysnative\config\COMPONENTS


WARNING: File C:\Windows\System32\config\COMPONENTS was not backed up as that would replace the current backup.
Successfully copied file C:\Users\agiron\AppData\Local\niemiro\Archive\COMPONENTS to C:\Windows\System32\config\COMPONENTS.


Successfully restored ownership for C:\Windows\Sysnative\config\COMPONENTS
Successfully restored permissions on C:\Windows\Sysnative\config\COMPONENTS
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-05-26 09:51:36.649
Script hash: Wc5kVdB8uhpM+p45nI/jVIZwtfu++1Jl3Gf8tH0cuQM=
----------------------EOF-----------------------

View attachment CheckSUR.log

Go The Power · May 28, 2015

Your welcome.

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Features window blank and update failures

anag

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

anag

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

anag

Member

Attachments

anag

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

anag

Member

Attachments

Go The Power

Senior Administrator, Windows Update Expert, Contributor

anag

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor