[SOLVED] Update Windows7 to SP1 Code 80073701

joshSK · Apr 8, 2015

Hello,

I have problem with update Win 7 to SP1.
Update end with err Code 80073701.

Can you help me with this please?

CBS log cbs.txt :: Free File Hosting - File Dropper: File Host for Mp3, Videos, Music, Documents.

joshSK · Apr 8, 2015

Code:

Checking System Update Readiness.Binary Version 6.1.7601.22471
Package Version 26.0
2015-04-09 01:15


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f)	CSI Payload File Missing	0x00000000	shell32.dll	amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20647_none_c8d4fd6044a85168	


Summary:
Seconds executed: 472
 Found 1 errors
  CSI Payload File Missing Total count: 1

BrianDrab · Apr 9, 2015

Hi and welcome to Sysnative. Let's see if we can get you fixed up. I'm currently reviewing your logs and will be back with you shortly.

BrianDrab · Apr 9, 2015

OK, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Re-Run System Update Readiness Tool
Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, zip up and attach the following log file.

C:\Windows\Logs\CBS\CheckSUR.persist.log

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Step#3 - SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Zip up this file and attach to your next post.

Items for your next post
1. SFCFix log
2. Checksur log
3. CBS log

joshSK · Apr 9, 2015

Hello thank you,
problem with sample music I solved yesterday over LiveCD, but I dont have that dll library from a trusted source.

Now, I follow your steps:

Code:

SFCFix version 2.4.3.0 by niemiro.Start time: 2015-04-09 15:10:07.096
Microsoft Windows 7  - amd64
Using .zip script file at C:\Users\cc\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20647_none_c8d4fd6044a85168
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3


Successfully copied file C:\Users\cc\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20647_none_c8d4fd6044a85168\shell32.dll to C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20647_none_c8d4fd6044a85168\shell32.dll.
Successfully copied file C:\Users\cc\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3 to C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20647_none_c8d4fd6044a85168
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20647_none_c8d4fd6044a85168
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 20 datablocks.
Finish time: 2015-04-09 15:10:10.661
Script hash: QLPo6o9gsndg8ruOD8CplgDD8fyVxB/1/118etLnqUw=
----------------------EOF-----------------------

BrianDrab · Apr 9, 2015

Looks good! Now I would like you to do a Clean Boot following the instructions from here https://support.microsoft.com/en-us/kb/929135/

After the Clean Boot go ahead and try to install Windows 7 SP1 again. Let me know how it goes.

joshSK · Apr 9, 2015

Hello,
the problem still persists :-/.

I try run WindowsUpdateDiagnostic and output is:

Windows Update error 0x800F081F(2015-04-09-T-08_46_32P) NotFixed
Cryptographic service components are not registered NotFixed
Service registration is missing or corrupt Fixed
Problems installing recent updates Fixed
Problems installing recent updates Fixed

In attachement actual SURlog

joshSK · Apr 9, 2015

CBS log

BrianDrab · Apr 10, 2015

Let's do the following to gather more information.

Step#1 - Verify if you have Language Packs
Can you follow the instructions from this link to see if you have any language packs installed? Please don't uninstall any, just let me know if you have any.

Step#2 - Retrieve Entire CBS folder as well as WindowsUpdate.log
-Please zip up and attach the entire CBS folder C:\Windows\Logs\CBS
-Please zip up and attach the Windows Update log C:\Windows\WindowsUpdate.log

joshSK · Apr 10, 2015

Hello Brian,

1. I dont know where I can find, but I have Win7Pro EN.

2. in attachments
https://www.sendspace.com/file/gp6wwz

BrianDrab · Apr 10, 2015

Oops. Forgot to provide you the link to check. Error 0x80073701 appears when you try to install Service Pack 1 on Windows 7

Follow the instructions for Method 2 at the link above except don't uninstall anything yet. Just let me know if you have any. Thanks.

joshSK · Apr 10, 2015

Hello,

I thing in professionall version is not possible.
check my printscreen.

BrianDrab · Apr 10, 2015

Click the Keyboards and Languages tab from your screen shot and let me know how many languages are listed in the bottom of the Installed Services box. Thanks.

joshSK · Apr 10, 2015

I don't know if you think this, because this is a language input not a language pack, I think.

BrianDrab · Apr 10, 2015

I just needed to confirm there were two languages installed. English and Slovak. Thank you.

BrianDrab · Apr 10, 2015

I'll be back with you shortly.

BrianDrab · Apr 10, 2015

OK it appears there may be some registry corruption that needs fixed. Please zip up and upload your COMPONENTS hive.

Step#1 - Retrieve Components Hive

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
You can close any open windows you have as well as the RegBack program now.

Also, back in November of last year you had the following errors in your CheckSUR log. What did you do to fix these? Did you happen to manually edit the registry to make them go away? Please let me know as it will be helpful to the resolution of the issue you are having. Thanks.

Code:

Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_5fe7b2baacf3da43.manifest
 winsxs\manifests\amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_d596e12800d25b42.manifest
 winsxs\manifests\x86_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7600.256_en-us_797845a44874ea0c.manifest
 winsxs\manifests\amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.6.7600.256_none_bc064e3e65514b79.manifest
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.256.cat

joshSK · Apr 10, 2015

In November I use for fix updates only SURT (October 2014), then all updates working, except SP1.
I cant update to SP1 from January 2014, but now I really need.

BrianDrab · Apr 11, 2015

Thanks for the info. We did find registry corruption. Now we just need to do a check to verify before we fix. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCScript.txt, and save this to your Desktop.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

joshSK · Apr 11, 2015

Hello Brian,

output:

Code:

SFCFix version 2.4.3.0 by niemiro.Start time: 2015-04-11 19:21:13.349
Microsoft Windows 7  - amd64
Using .txt script file at C:\Users\cc\Desktop\SFCScript.txt [0]








FileScan::
[0: 2] C:\Windows\winsxs\amd64_wialx005.inf_31bf3856ad364e35_6.1.7600.16385_none_063f1c91b3be1d84\wialx005.inf
 Expected: clDtLJWeD5dMXyzHGKIOvfhb32UbNVwG6DUFYCw8e7M=
 Expected: 6.1.7600.16385 Found: Version number not available.
Failed to trace component amd64_wialx005.inf_31bf3856ad364e35_6.1.7600.16385_none_063f1c91b3be1d84 with return code -2.


 [C:\Windows\System32\DriverStore\FileRepository\wialx005.inf_amd64_neutral_5304c93e2193f237\wialx005.inf]




[1: 1] C:\Windows\inf\wialx005.inf
File is untraceable.
 Found: clDtLJWeD5dMXyzHGKIOvfhb32UbNVwG6DUFYCw8e7M=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 20 datablocks.
Finish time: 2015-04-11 19:21:46.231
Script hash: Jsnv6JaDYocnEfQXZW1SD8WxRzwOt31PqwqOIOkMCEI=
----------------------EOF-----------------------

[SOLVED] Update Windows7 to SP1 Code 80073701

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