1. #1

    Windows Update Error 80073712 - Update KB3032323 FAILS

    This one important update (KB3032323) fails every time with error code 80073712. Same result if I run it from the stand alone file (Windows6.1-KB3032323-x64.msu).

    This computer is a AMD A6-3420M with Radeon HD Graphics 1.50 GHz running windows 7 Home Premium SP1.

    In my latest failed attempt, I followed this process:
    1) full scan with MSE complete
    2) run System Update Readiness Tool (SURT). it installs hotfix for windows KB947821
    3) Attempted windows update for KB3032323 but failed, try again button also failed
    4) run SFCFix as administrator.
    Here is the SFCFix log file:
    SFCFix version 2.4.3.0 by niemiro.
    Start time: 2015-04-05 12:18:55.947
    Microsoft Windows 7 Service Pack 1 - amd64
    Not using a script file.


    AutoAnalysis::
    WARNING: Manifest damage on component "wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.22974_none_12967466bed5020e". See CBS logfile for more details.


    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 2
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 0
    SURT total detected corruption count: 4
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.


    Successfully processed all directives.
    SFCFix version 2.4.3.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-04-05 12:24:35.622
    ----------------------EOF-----------------------

    I attempted to upload the CBS.zip file but it did not work. Maybe too big (13MB) ?

    Thanks for any help,
    Tanto


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  2. #2
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    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Hi and welcome to Sysnative. Sorry for the delay. Please let me know if you still need assistance.

    If you do, please upload your CBS log via a service such as Dropbox or One Drive or SendSpace and just provide the link. Thanks.

  3. #3

    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Hello. Yes I still need assistance. I uploaded the CBS.zip file to Sendspace. Here it is.

  4. #4
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    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Thanks for the information. Please do the following.

    Step#1 - Fix Corrupt Files
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Please download the attached file, Packs.zip and save this to your Desktop.
    2. Right-click on the file and select Extract All...
    3. Tick the box labelled Show extracted files when complete then click Extract
    4. A window will open showing two folders, Manifests and Packages
    5. Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
      C:\Windows\Temp\CheckSur\Winsxs\Manifests
    6. Run the System Update Readiness Tool (SURT) again.
    7. When the SURT finishes installing, zip up and attach the log file shown below:
      C:\Windows\Logs\CBS\CheckSUR.persist.log


    Step#2 - SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.


    Items for your next post
    1. CheckSUR log
    2. CBS log
    Attached Files Attached Files

  5. #5

    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Thanks! Both steps were successful. Here are the 2 files log files although I had to zip one of them. I didn't do anything with the "Packages" folder. I that correct?
    CheckSUR.persist.logcbs2.zip[ATTACH]

  6. #6
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    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    You did it perfect, thanks. You are correct the Packages folder in this case was empty so nothing needed done with it. Please do the following.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


    Step#2 - SFC Scan
    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.



    Step#3 - Manually Download and Install Update
    Please download and install the update you were having issues with from here. Thanks.

    Items for your next post
    1. SFCFix Log
    2. CBS log
    3. Success?
    Attached Files Attached Files

  7. #7

    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    It is resolved! Thank you!!!
    I went back to windows update and checked for new updates, only 4 other optional updates showed up and not the problematic KB3032323 update. Attached are the CBS.zip and SFCFix.txt files.

    Here is SFCFix.txt:
    ------------------
    SFCFix version 2.4.3.0 by niemiro.
    Start time: 2015-04-10 16:03:27.174
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\Richard\Desktop\SFCFix.zip [0]




    PowerCopy::
    Failed to find any content under directory "C:\Users\Richard\AppData\Local\niemiro\Archive\winsxs" in line ""C:\Users\Richard\AppData\Local\niemiro\Archive\winsxs" C:\Windows\winsxs [DIR]".
    PowerCopy:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.3.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-04-10 16:03:27.595
    Script hash: /ElAjdF4q0dMToRj+dnNZPQPy4k/yvZGAK3OZbDtZcQ=
    ----------------------EOF-----------------------

    cbs3.zip
    SFCFix.txt

  8. #8
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    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Good to hear!! There is one file that is still corrupt that needs to be fixed. To avoid problems in the future would you mind doing the following? My previous instructions should have fixed it but I omitted the file by accident.

    Step#1 - SFCFix Script
    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


    1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
    2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
    3. Save any open documents and close all open windows.
    4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
    5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
    6. SFCFix will now process the script.
    7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please



    Step#2 - SFC Scan

    1. Click on the Start button and in the search box, type Command Prompt
    2. When you see Command Prompt on the list, right-click on it and select Run as administrator
    3. When command prompt opens, copy and paste the following commands into it, press enter after each

      sfc /scannow

      Wait for this to finish before you continue

      copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
    4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
    Attached Files Attached Files

  9. #9

    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Here is SFCFix.txt:
    ---------------------
    SFCFix version 2.4.3.0 by niemiro.
    Start time: 2015-04-11 01:13:13.091
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .txt script file at C:\Users\Richard\Desktop\SFCFix.txt [0]


    PowerCopy::
    Failed to find any content under directory "\winsxs" in line ""\winsxs" C:\Windows\winsxs [DIR]".
    PowerCopy:: directive completed successfully.


    Successfully processed all directives.
    SFCFix version 2.4.3.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-04-11 01:13:13.122
    Script hash: 60DpUEFua8hXADSfm6ZamiBBcTwBBbStsUJ8+UgQXFE=
    ----------------------EOF-----------------------

    Attachments:
    cbs4.txt
    SFCFix4.txt

  10. #10
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    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Hi Tanto -

    It doesn't appear that you used the proper SFCFix.zip. You may have used an old one. I would delete any SFCFix.zip you have previously downloaded, then download the one from my most recent post and use that one. Can you please follow the instructions again?

    The resulting text file from Step#1 shouldn't have the following in it.
    Failed to find any content under directory

  11. #11

    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Hi BrianDrab,
    You may be correct, I used the wrong file. It's one of the hazards of working at 1am just before going to sleep :)

    I ran the steps again. Here are the results:
    -----------------------------------------
    SFCFix version 2.4.3.0 by niemiro.
    Start time: 2015-04-11 10:54:18.404
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\Richard\Desktop\SFCFix.zip [0]




    PowerCopy::
    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD

    Successfully copied file C:\Users\Richard\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD to C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD.

    Failed to reset file attributes for file or folder C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD with error code ERROR_ACCESS_DENIED.
    Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
    Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-i..lified-chinese-core_31bf3856ad364e35_6.1.7601.17514_none_763763505e93084b\PINTLGB.IMD
    PowerCopy:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.3.0 by niemiro has completed.
    Currently storing 1 datablocks.
    Finish time: 2015-04-11 10:54:18.997
    Script hash: cwqSdswCT8mxqHAVEztRllI1hbJcSBSQEsPEr7jnpoA=
    ----------------------EOF-----------------------

    Attachments:
    SFCFix.txt
    cbs5.zip

  12. #12
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    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    It's one of the hazards of working at 1am just before going to sleep :)
    I've been there!

    All the corruption is now fixed. I'll mark this as resolved. Take care.

  13. #13

    Re: Windows Update Error 80073712 - Update KB3032323 FAILS

    Thank you for all your help! That's one less problem on my mind.

    Tanto

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