[SOLVED] Windows update KB3000850 fails to install

dan369 · Apr 3, 2015

Hi,
Came across these forums because of this thread; https://www.sysnative.com/forums/wi...ws-update-kb3000850-fails-error-800700a1.html
I am having similar problems myself with this update. The "update history" tab says that the update has just installed successfully yet on the restart (for the update to install) it stated that it "failed and was undoing changes".
Correction: Yup, I don't know what the update history is saying. The update becomes available again to download when I manually clicked "checked for updates".

So as a precaution I've ran the SFC /SCANNOW
And my log is attached below. Would very grateful for an analysis of the log and assistance :)
View attachment 11400

Regards,
Dan.

dan369 · Apr 3, 2015

Just ran SFCFix, here is the output from that;

Code:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-04 00:46:40.590
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.








AutoAnalysis::
FIXED: Performed DISM repair on file Amd64\CNBJ2530.DPB of version 6.3.9600.16384.








SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-04-04 01:27:27.986
----------------------EOF-----------------------

Not sure what my next step should be?

dan369 · Apr 4, 2015

I tried to install this update again. Still no luck sadly. CBS log attached. View attachment cbs.zip

BrianDrab · Apr 8, 2015

Hi dan369 - Sorry for the delay.

Do you happen to have a Kodak Hero printer?

Also, please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
C:\Windows\Logs\CBS\CBS.log

dan369 · Apr 8, 2015

Hey, No problem. I do indeed have a kodak hero printer!
Edit - I'm running the scan now. My fault! :banghead:

dan369 · Apr 8, 2015

SO the Scan seemingly fails, picture attached;

BrianDrab · Apr 8, 2015

Please zip up the DISM.log referenced in your screenshot and attach to your next post. Please also zip up and attach the CBS log. Thanks.

dan369 · Apr 8, 2015

Logs attached :) View attachment 11446 View attachment DISM.zip

BrianDrab · Apr 8, 2015

Thank you. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
C:\Windows\Logs\CBS\CBS.log

Items for your next post
1. SFCFix log
2. New CBS.log

dan369 · Apr 8, 2015

Below is the SFCFix log :);

Code:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-08 20:56:21.963
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Daniel\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.0.9600.17498_none_331d3939fcfaada9
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16438_none_16f8482b052b12cb
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16412_none_16f6d047052c4657
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.0.9600.17498_none_4a697018e367b0e0
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16477_none_f4d0d3cbef09a058
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16457_none_f4e673a3eef96876
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16408_none_f51d8389eecff618
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-c..ted-immersiveviewer_31bf3856ad364e35_6.3.9600.16477_none_35e200a310c5a92e


Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.0.9600.17498_none_331d3939fcfaada9\Windows Information Bar.wav to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.0.9600.17498_none_331d3939fcfaada9\Windows Information Bar.wav.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16438_none_16f8482b052b12cb\mshtml.tlb to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16438_none_16f8482b052b12cb\mshtml.tlb.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16412_none_16f6d047052c4657\mshtml.tlb to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16412_none_16f6d047052c4657\mshtml.tlb.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.0.9600.17498_none_4a697018e367b0e0\DiagnosticsHub.DataWarehouse.dll to C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.0.9600.17498_none_4a697018e367b0e0\DiagnosticsHub.DataWarehouse.dll.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16477_none_f4d0d3cbef09a058\Camera.exe to C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16477_none_f4d0d3cbef09a058\Camera.exe.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16477_none_f4d0d3cbef09a058\logo.contrast-white_scale-140.png to C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16477_none_f4d0d3cbef09a058\logo.contrast-white_scale-140.png.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16457_none_f4e673a3eef96876\Camera.exe to C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16457_none_f4e673a3eef96876\Camera.exe.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16457_none_f4e673a3eef96876\logo.contrast-white_scale-140.png to C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16457_none_f4e673a3eef96876\logo.contrast-white_scale-140.png.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16408_none_f51d8389eecff618\Camera.exe to C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16408_none_f51d8389eecff618\Camera.exe.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16408_none_f51d8389eecff618\logo.contrast-white_scale-140.png to C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16408_none_f51d8389eecff618\logo.contrast-white_scale-140.png.
Successfully copied file C:\Users\Daniel\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-c..ted-immersiveviewer_31bf3856ad364e35_6.3.9600.16477_none_35e200a310c5a92e\Bing.Immersive.winmd to C:\WINDOWS\winsxs\amd64_microsoft-windows-c..ted-immersiveviewer_31bf3856ad364e35_6.3.9600.16477_none_35e200a310c5a92e\Bing.Immersive.winmd.


Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.0.9600.17498_none_331d3939fcfaada9
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.0.9600.17498_none_331d3939fcfaada9
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16438_none_16f8482b052b12cb
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16438_none_16f8482b052b12cb
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16412_none_16f6d047052c4657
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.0.9600.16412_none_16f6d047052c4657
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.0.9600.17498_none_4a697018e367b0e0
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-ie-datawarehouse_31bf3856ad364e35_11.0.9600.17498_none_4a697018e367b0e0
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16477_none_f4d0d3cbef09a058
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16477_none_f4d0d3cbef09a058
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16457_none_f4e673a3eef96876
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16457_none_f4e673a3eef96876
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16408_none_f51d8389eecff618
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-camera.appxmain_31bf3856ad364e35_6.3.9600.16408_none_f51d8389eecff618
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-c..ted-immersiveviewer_31bf3856ad364e35_6.3.9600.16477_none_35e200a310c5a92e
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-c..ted-immersiveviewer_31bf3856ad364e35_6.3.9600.16477_none_35e200a310c5a92e
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2015-04-08 20:56:23.653
Script hash: JzkTQ2fVuvbx0SqykvHj02h/RKMMnsv1oeiWjlSBg68=
----------------------EOF-----------------------

And attach is the new cbs log. The dism operation completed and stated that items had been repaired.View attachment 11449

BrianDrab · Apr 8, 2015

Good deal. Now that the corruption is fixed let's get that update installed.

Try to manually download and install the update from here.

If it works, you're done!

If it fails then do the following. Note: If you are uncomfortable creating folders and manually copying files, let me know and I'll automate the process for you.

Create the following two folders. Please copy and paste the name in bold so it is exact! These folders should be created within the FileRepository folder as shown below.
C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b
C:\Windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_59438dc7ce792b20

Copy wiaek002.inf from C:\Windows\Inf and paste into the 1st folder you created above.
Copy prnekcl2.inf from C:\Windows\Inf and paste into the 2nd folder you created above.

Now try installing the update manually again. Let me know how it goes.

dan369 · Apr 8, 2015

SO the first run failed.
On creation of the folders and c&p those files into them, the update installed successfully :).
Thanks so much for the fix and your time Brian!

BrianDrab · Apr 8, 2015

No problem. Glad we could help.

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[SOLVED] Windows update KB3000850 fails to install

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