[SOLVED] Error Code 800700A1 in windows update

simkesh · Mar 15, 2015

Hi All,

I am running Win 8.1, and i am trying to install the update KB3000850, but i encounter the Error 800700A1 when installing it.
The installation goes to almost 30% but it fails.
Any clue on how to fix it?

Go The Power · Mar 16, 2015

Hello and welcome to the forum :)

SFC /SCANNOW

Right click on the

button
Click on Command prompt (Admin) => Press Yes on the prompt
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with rest of the steps.

Convert CBS.log to CBS.txt

Right click on the

button
Click on Run => Inside the run box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

simkesh · Mar 17, 2015

Hi,

Thanks for your reply. I have uploaded the CBC.txt file to Dropbox. The download link is:

https://www.dropbox.com/s/c0b73sqvdono71o/cbs.txt?dl=0

I look forward to hearing back from you soon.
Thanks!

Go The Power · Mar 18, 2015

Thanks, here is the corruption:

Code:

2015-03-17 18:06:12, Error                 CSI    00000870 (F) Failed on regenerating file [l:18{9}]"MSDTC.LOG"[gle=0x80004005]
2015-03-17 18:06:12, Info                  CSI    00000871 [SR] Cannot repair member file [l:18{9}]"MSDTC.LOG" of Microsoft-Windows-COM-DTC-Runtime, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be decompressed
2015-03-17 18:06:13, Info                  CSI    00000872 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:snDBD63L3E9ylW+0tA9ZY6vAgJMzrXF6cynY0hxat6Y=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2015-03-17 18:06:13, Info                  CSI    00000873 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-03-17 18:06:13, Info                  CSI    00000874 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_9590ba64d5b91f79\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:snDBD63L3E9ylW+0tA9ZY6vAgJMzrXF6cynY0hxat6Y=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

simkesh · Mar 18, 2015

Thanks, but when I run the .exe file, it goes to 20% but it stays there. I left it for several hours but it didn't go further.
I closed it and ran it again, but this time it doesn't even reach 20%.

What could be the problem?

Go The Power · Mar 18, 2015

This is a hang with DISM, a Windows function that gets called open to try and repair one of these files.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
Code:
```
FileScan::
MSDTC.LOG
```
Click on File -> Save. Close out of SFCFixScript.txt.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

simkesh · Mar 19, 2015

Thanks. Here is the text of the generated file:

Code:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-03-19 09:18:27.085
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\Alireza\Desktop\SFCFixScript.txt [0]








FileScan::
[0: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
File is untraceable.
 Found: SD6OMNd/nMSy7P0Ob02ZGPT4cYglTnq4Gz0i2cQTLNo=
 Version number not available.
Trace not available.






[1: 1] C:\Windows\System32\MsDtc\MSDTC.LOG
File is untraceable.
 Found: IaRi8GO1X0jonEIAaTeeQ+3MTDbppXhgdoRbHaz0kSU=
 Version number not available.
Trace not available.






[2: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
File is untraceable.
 Found: ZOM2A1sI9i25LVFShSopEimnFtVKIQLW3+GD3agBpQI=
 Version number not available.
Trace not available.






[3: 1] C:\Windows\SoftwareDistribution\Download\1a946a1a7028fc73f13d3f0d25a4dc97\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.17415_none_0a5dfdcc33c06e7e\MSDTC.LOG
File is untraceable.
 Found: Q4htnI+yK+Jo0DJugTfqjq40IHkXFkIWyyAaDjFGEvo=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-03-19 09:18:29.092
Script hash: yqmxX1j/+8ZyX3y6rPOmoWChAp9FEXuZ4bDqiXrV6rc=
----------------------EOF-----------------------

simkesh · Mar 20, 2015

Go The Power said:
This is a hang with DISM, a Windows function that gets called open to try and repair one of these files.

SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.

Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.

Code:

FileScan:: MSDTC.LOG

Click on File -> Save. Close out of SFCFixScript.txt.

Save any open documents and close all open windows.

On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.

Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.

SFCFix will now process the script.

Upon completion, a file should be created on your Desktop: SFCFix.txt.

Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Did you get a chance to look at the log file i posted according to your post?

Go The Power · Apr 3, 2015

Hi,

I have just returned from holidays.

Are updates still failing on this machine?

simkesh · Apr 4, 2015

Go The Power said:
Hi,

I have just returned from holidays.

Are updates still failing on this machine?

I hope you had a great holiday.
No, the problem still persists. I followed your instruction and posted the latest results on my post #7.
I really appreciate if we can work together to solve this problem ASAP.

Go The Power · Apr 5, 2015

I did, thank you :)

The issue is with this file:

Code:

FileScan::
[0: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
File is untraceable.
 Found: SD6OMNd/nMSy7P0Ob02ZGPT4cYglTnq4Gz0i2cQTLNo=
 Version number not available.
Trace not available.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

Right click on the

button
Click on Command prompt (Admin) => Press Yes on the prompt
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with rest of the steps.

Convert CBS.log to CBS.txt

Right click on the

button
Click on Run => Inside the run box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

simkesh · Apr 5, 2015

Go The Power said:
I did, thank you :)

The issue is with this file:

Code:

FileScan:: [0: 1] C:\Windows\WinSxS\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG File is untraceable. Found: SD6OMNd/nMSy7P0Ob02ZGPT4cYglTnq4Gz0i2cQTLNo= Version number not available. Trace not available.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.

Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.

Save any open documents and close all open windows.

On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.

Drag the file SFCFix.zip onto the file SFCFix.exe and release it.

SFCFix will now process the script.

Upon completion, a file should be created on your Desktop: SFCFix.txt.

Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

Right click on the

button

Click on Command prompt (Admin) => Press Yes on the prompt

Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW

Please wait for this to Finish before continuing with rest of the steps.

Convert CBS.log to CBS.txt

Right click on the

button

Click on Run => Inside the run box copy and paste the following command:

Code:

cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

Press Enter

Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"

Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Alright. The SFC Fix Script gave the following results:

Code:

SFCFix version 2.4.3.0 by niemiro.Start time: 2015-04-05 10:38:51.576
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Alireza\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG


Successfully copied file C:\Users\Alireza\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG to C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-04-05 10:38:51.767
Script hash: edfQxGAvO9jJPIC1QiJs2h3mwlSQLzUC/EQcOjgYx2w=

----------------------EOF-----------------------

I have also attached the CBS file you requested to this post.
Looking forward to hearing back from you.

Go The Power · Apr 5, 2015

The file has been repaired. Can you please try and run Windows Updates again.

simkesh · Apr 5, 2015

Go The Power said:
The file has been repaired. Can you please try and run Windows Updates again.

Thanks, it installed successfully this time.

Go The Power · Apr 6, 2015

Thats good news :)

hisham · Jan 30, 2016

Hello,

I have a similar issue, I just run the scan but failed at 50%. The log is located here.

Thanks for your support,

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[SOLVED] Error Code 800700A1 in windows update

simkesh

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

simkesh

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

simkesh

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

simkesh

Member

simkesh

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

simkesh

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Go The Power

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simkesh

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

simkesh

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

hisham

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