updates wont install

SGROVER · Feb 21, 2015

updates KB2952664, KB3021917, KB2984972, KB3004375, KB3031432 will not install for me.
Error Code 80073712
I have run Hotfix KB947821 successfully
The above updates will still not install.

Go The Power · Feb 23, 2015

Hello and welcome to the forum

Error code 80073712 almost always refers to a corruption inside the registry.

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

SGROVER · Feb 23, 2015

Below is the text from the SFCfix that I ran from your reply

[SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-23 19:41:53.736
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-23 19:44:11.577
----------------------EOF-----------------------]

Shawn

Go The Power · Feb 24, 2015

Hi Shawn.

Please run the following:
SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

SGROVER · Feb 24, 2015

I right clicked on the cmd, selected 'run as administrator' entered SFC /SCANNOW in the command prompt.

Then I pasted
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
into the search box as you had instructed.

however, a .txt file did not appear on my desktop.
a .txt file did appear in a folder (windows/logs/CBS) but I was not able to copy it or move it to my desktop...

thoughts?

Go The Power · Feb 25, 2015

lets try and upload the whole folder.

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

SGROVER · Feb 26, 2015

ok, so I could not upload the CBS folder, but I did get the .txt file to attach.
Does the attached give you what you need?
Shawn

Go The Power · Mar 2, 2015

Here is the error:

Code:

  MissingWinningComponentKey on resource [98]"x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18015_none_6cc07ac907871c11"[gle=0x80004005]
2015-02-26 05:25:25, Error                 CSI    00000028 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #10842# from CCSDirectTransaction::OperateEnding at index 0 of 6 operations, disposition 0[gle=0xd015001a]
2015-02-26 05:25:25, Error                 CSI    00000029 (F) HRESULT_FROM_WIN32(14098) #10571# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x208700, mp = @0x208f00, disp = 0)[gle=0x80073712]
2015-02-26 05:25:25, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-26 05:25:25, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-26 05:25:25, Info                  CSI    0000002a@2015/2/26:11:25:25.577 CSI Transaction @0x399af0 destroyed
2015-02-26 05:25:25, Info                  CBS    Perf: Resolve chain complete.
2015-02-26 05:25:25, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-26 05:25:25, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-02-26 05:25:25, Info                  CBS    WER: Generating failure report for package: Package_for_KB3006137~31bf3856ad364e35~amd64~~6.1.1.0, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Installed, client id: WindowsUpdateAgent
2015-02-26 05:25:25, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-02-26 05:25:25, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2015-02-26 05:25:25, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2015-02-26 05:25:30, Info                  CBS    Reboot mark refs: 0
2015-02-26 05:25:30, Info                  CBS    SQM: Reporting package change for package: Package_for_KB3006137~31bf3856ad364e35~amd64~~6.1.1.0, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1663, first merged sequence: 1663
2015-02-26 05:25:30, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB3006137~31bf3856ad364e35~amd64~~6.1.1.0, session id: 142859, sample type: Standard
2015-02-26 05:25:30, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2015-02-26 05:25:30, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB3006137~31bf3856ad364e35~amd64~~6.1.1.0, current: Absent, original: Absent, target: Installed, status: 0x80073712, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1663, first merged sequence: 1663

To fix this one I would like to see the COMPONENTS registry hive:

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder and upload them for me to analyze? The file may be too big to attach to this post, please use either Dropbox or One Drive.

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following commands
dir %systemroot%\System32\config >1&&notepad 1
Please post the contents of the notepad file back into this thread

SGROVER · Mar 2, 2015

Below is the contents of the notepad after I entered dir %systemroot%\System32\config >1&&notepad 1 there:

Volume in drive C is Acer
Volume Serial Number is 9A9C-890A
Directory of C:\Windows\System32\config
03/02/2015 06:50 PM <DIR> .
03/02/2015 06:50 PM <DIR> ..
04/21/2011 06:41 PM 28,672 BCD-Template
03/02/2015 06:53 PM 49,545,216 COMPONENTS
03/02/2015 06:53 PM 1,310,720 DEFAULT
07/13/2009 08:34 PM <DIR> Journal
02/26/2015 05:22 AM <DIR> RegBack
03/02/2015 06:54 PM 262,144 SAM
03/02/2015 06:53 PM 262,144 SECURITY
03/02/2015 07:00 PM 88,080,384 SOFTWARE
03/02/2015 06:55 PM 18,612,224 SYSTEM
03/10/2011 10:31 AM <DIR> systemprofile
10/09/2011 09:13 AM <DIR> TxR
7 File(s) 158,101,504 bytes
6 Dir(s) 174,205,935,616 bytes free

Below is a link to the COMPONENTS file:
https://www.dropbox.com/s/ew12zsdbe4ap9tm/COMPONENTS?dl=0

Go The Power · Mar 8, 2015

Can you please also upload the following:

Click on the Start

button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*)
Name this file SideBySide (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive

SGROVER · Mar 9, 2015

Below is the link to the side by side file
https://www.dropbox.com/s/rxd4f7i3wke00zb/sidebyside?dl=0

Go The Power · Mar 11, 2015

Thank you, I can see where the issue is now.

The problem with SFC is it only really reports one issue at a time when it comes to registry corruptions, I really want to get an overview picture of what is going on.

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

SGROVER · Mar 11, 2015

C:\Windows\Logs\CBS\CheckSUR.persist.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-11 19:06
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 156
No errors detected

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-11 19:14
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 141
No errors detected

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-11 19:23

C:\Windows\Logs\CBS\CheckSUR.log

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-03-11 19:23
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 184
No errors detected

Go The Power · Mar 15, 2015

It doesnt make things easy for me when SURT doesn't find anything, it require a lot more manual work on my behalf.

Can you please go into C:\Windows\WinSxS\Manifest and upload the following file to your next post:
x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18015_none_6cc07ac907871c11

SGROVER · Mar 15, 2015

Here is the link to the file you requested

https://www.dropbox.com/s/mz0dylqsb...6.1.7601.18015_none_6cc07ac907871c11.zip?dl=0

Go The Power · Mar 17, 2015

Just as I was working on a fix, I found a bigger issue!

The COMPONENTS hive is originally 49,545,216 [45.54MB] the moment I open up the hive and close it the hive shrinks down to 6,912 [6.9MB].

Do you have any recent restore points?

SGROVER · Mar 17, 2015

not sure what you mean... What are you looking for? What are restore points?

Go The Power · Mar 17, 2015

Click on the start button -> Inside the search field type in Powershell -> Right click on Powershell.exe -> Choose run as admin -> enter in the following command:
Get-ComputerRestorePoint >1
Notepad 1
Post the contents of 1.txt back into this thread.

SGROVER · Mar 18, 2015

Contents of the notepad are below

CreationTime Description SequenceNumber EventType RestorePointType
------------ ----------- -------------- --------- ----------------
2/22/2015 11:17:27 AM Windows Update 470 BEGIN_SYSTEM_C... 18
2/22/2015 11:22:56 AM Windows Backup 471 BEGIN_SYSTEM_C... 15
2/22/2015 4:02:16 PM Windows Backup 472 BEGIN_SYSTEM_C... 15
2/22/2015 9:00:18 PM Windows Update 473 BEGIN_SYSTEM_C... 18
2/23/2015 5:03:24 AM Windows Update 474 BEGIN_SYSTEM_C... 18
2/23/2015 5:15:37 AM Windows Update 475 BEGIN_SYSTEM_C... 18
2/23/2015 8:08:24 PM Windows Update 476 BEGIN_SYSTEM_C... 18
2/23/2015 8:24:31 PM Installed iTunes 477 BEGIN_SYSTEM_C... APPLICATION_INSTALL
2/23/2015 8:26:44 PM Removed Apple Software Update 478 BEGIN_SYSTEM_C... APPLICATION_UNINSTALL
2/23/2015 8:28:00 PM Removed Apple Application S... 479 BEGIN_SYSTEM_C... APPLICATION_UNINSTALL
2/23/2015 8:28:41 PM Removed Bonjour 480 BEGIN_SYSTEM_C... APPLICATION_UNINSTALL
2/23/2015 8:31:12 PM Windows Update 481 BEGIN_SYSTEM_C... 18
2/23/2015 8:33:19 PM Windows Update 482 BEGIN_SYSTEM_C... 18
2/26/2015 5:23:42 AM Windows Update 483 BEGIN_SYSTEM_C... 18
2/26/2015 5:39:44 AM Windows Update 484 BEGIN_SYSTEM_C... 18
3/2/2015 6:38:11 PM Windows Update 485 BEGIN_SYSTEM_C... 18
3/2/2015 7:43:35 PM Windows Update 486 BEGIN_SYSTEM_C... 18
3/9/2015 6:06:59 PM Windows Update 487 BEGIN_SYSTEM_C... 18
3/11/2015 6:49:12 PM Windows Modules Installer 489 BEGIN_SYSTEM_C... APPLICATION_INSTALL
3/11/2015 7:04:41 PM Windows Update 490 BEGIN_SYSTEM_C... 18
3/11/2015 7:13:27 PM Windows Update 491 BEGIN_SYSTEM_C... 18
3/11/2015 7:22:19 PM Windows Update 492 BEGIN_SYSTEM_C... 18
3/15/2015 5:56:34 PM Windows Update 493 BEGIN_SYSTEM_C... 18
3/18/2015 5:22:13 AM Windows Update 494 BEGIN_SYSTEM_C... 18

Go The Power · Mar 18, 2015

Shadow Explorer restore

Click Here to download ShadowExplorer -> Save this file to your desktop
Go to your Desktop -> right click on ShadowExplorer-0.9-portable.zip -> Select Extract All -> Tick the box "Show extracted files when complete" -> Extract
Double click on ShadowExplorerPortable.exe -> Press Yes to the UAC.
Along the top can you set the date to 3/11/2015? If yes please continue, if no let me know what dates are here.
Follow through to the following path C:\Windows\System32\config
Can you see the COMPONENTS hive?
Also look at 2/26/2015
Can you see the COMPONENTS hive?

updates wont install

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