Need Help -- Updates KB2901983 & KB3001652 Continiously Fail

partagas · Feb 18, 2015

I found a similar issue here: https://www.sysnative.com/forums/windows-update/12902-problem-with-windows-updates.html. But the solution offered did not work for me. Help is appreciated. Thanks.

partagas · Feb 18, 2015

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-18 10:50:29.983
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Sevil\Desktop\SFCFixScript.txt []

Collect:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-02-18 10:53:56.432
----------------------EOF-----------------------

Go The Power · Feb 19, 2015

Hello and welcome to the forum :)

Can you please run the following scan?

SFC /SCANNOW

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

Click on the

button => Inside the search box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

partagas · Feb 19, 2015

View attachment cbs.rar

Please see attached.

Go The Power · Feb 20, 2015

CBS log is not detecting any corruptions.

What is the error code you are getting?

partagas · Feb 20, 2015

CODE 643

Go The Power · Feb 22, 2015

That error is not enough to go off.

Windows Update Log

Click on the Start button -> Inside the search box copy and paste the following command
cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
Please go to your desktop and attach WindowsUpdate.txt to your next post

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

partagas · Feb 22, 2015

View attachment WindowsUpdate.rar

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-02-22 10:34

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1376
No errors detected

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-02-22 10:34

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1376
No errors detected

Go The Power · Feb 24, 2015

Thank you, that part looks fine aswell.

KB2901983

Code:

2015-02-20	06:34:43:725	 436	1d58	DnldMgr	*************
2015-02-20	06:34:43:725	 436	1d58	DnldMgr	** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2015-02-20	06:34:43:725	 436	1d58	DnldMgr	*********
2015-02-20	06:34:43:725	 436	1d58	DnldMgr	  * Call ID = {55BFA6E0-737A-4412-95B5-959A645279C9}
2015-02-20	06:34:43:725	 436	1d58	DnldMgr	  * Priority = 1, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2015-02-20	06:34:43:725	 436	1d58	DnldMgr	  * Updates to download = 1
2015-02-20	06:34:43:725	 436	1d58	Agent	  *   Title = Microsoft .NET Framework 4.5.2 for Windows 7 x64-based Systems (KB2901983)
2015-02-20	06:34:43:725	 436	1d58	Agent	  *   UpdateId = {74256EC4-CE5C-46AE-B60F-7BB99C5B0C7D}.200
2015-02-20	06:34:43:725	 436	1d58	Agent	  *     Bundles 1 updates:
2015-02-20	06:34:43:725	 436	1d58	Agent	  *       {FB8F3684-96E8-441E-B45D-8A5A0F1AB716}.200
2015-02-20	06:34:43:725	 436	1d58	DnldMgr	***********  DnldMgr: Regulation Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}]  ***********
2015-02-20	06:34:43:725	 436	1d58	DnldMgr	  * Regulation call complete. 0x00000000
2015-02-20	06:34:43:725	 436	109c	AU	Successfully wrote event for AU health state:0
2015-02-20	06:34:43:726	 436	1d58	DnldMgr	***********  DnldMgr: New download job [UpdateId = {FB8F3684-96E8-441E-B45D-8A5A0F1AB716}.200]  ***********
2015-02-20	06:34:43:726	 436	1d58	DnldMgr	Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB8F3684-96E8-441E-B45D-8A5A0F1AB716 is "PerUpdate" regulated and can NOT download. Sequence 2689 vs AcceptRate 0.
2015-02-20	06:34:43:726	 436	1d58	DnldMgr	  * Update is not allowed to download due to regulation.
2015-02-20	06:34:43:726	 436	1d58	DnldMgr	Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB8F3684-96E8-441E-B45D-8A5A0F1AB716 is "PerUpdate" regulated and can NOT download. Sequence 2689 vs AcceptRate 0.
2015-02-20	06:34:43:726	 436	1d58	DnldMgr	Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB8F3684-96E8-441E-B45D-8A5A0F1AB716 is "PerUpdate" regulated and can NOT download. Sequence 2689 vs AcceptRate 0.
2015-02-20	06:34:43:726	 436	1d58	Agent	*********
2015-02-20	06:34:43:726	 436	1d58	Agent	**  END  **  Agent: Downloading updates [CallerId = AutomaticUpdates]
2015-02-20	06:34:43:726	 436	1d58	Agent	*************

KB3001652

Code:

2015-02-22	03:01:03:209	 436	31c	Agent	*************
2015-02-22	03:01:03:209	 436	31c	Agent	** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2015-02-22	03:01:03:209	 436	31c	Agent	*********
2015-02-22	03:01:03:209	 436	31c	Agent	  * Online = No; Ignore download priority = No
2015-02-22	03:01:03:209	 436	31c	Agent	  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2015-02-22	03:01:03:209	 436	31c	Agent	  * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2015-02-22	03:01:03:209	 436	31c	Agent	  * Search Scope = {Machine}
2015-02-22	03:01:34:744	 436	31c	Agent	  * Added update {74256EC4-CE5C-46AE-B60F-7BB99C5B0C7D}.200 to search result
2015-02-22	03:01:34:744	 436	31c	Agent	  * Added update {6D8FB942-0A54-47C9-98D3-3C006D5A733E}.204 to search result
2015-02-22	03:01:34:744	 436	31c	Agent	  * Found 2 updates and 82 categories in search; evaluated appl. rules of 2724 out of 5066 deployed entities
2015-02-22	03:01:34:776	 436	31c	Agent	*********
2015-02-22	03:01:34:776	 436	31c	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2015-02-22	03:01:34:776	 436	31c	Agent	*************
2015-02-22	03:01:34:825	 436	31c	Report	REPORT EVENT: {119E0705-A8F7-4A99-A42C-9358E96BD3B3}	2015-02-22 03:01:02:942-0600	1	195	101	{6D8FB942-0A54-47C9-98D3-3C006D5A733E}	204	80070643	AutomaticUpdates	Failure	Content Install	Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Microsoft Visual Studio 2010 Tools for Office Runtime (KB3001652).
2015-02-22	03:01:34:826	 436	a78	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {288DA85E-D545-4FC5-9506-BFC1B1488075}]
2015-02-22	03:01:34:826	 436	a78	AU	  # 2 updates detected
2015-02-22	03:01:34:826	 436	a78	AU	#########
2015-02-22	03:01:34:826	 436	a78	AU	##  END  ##  AU: Search for updates [CallId = {288DA85E-D545-4FC5-9506-BFC1B1488075}]
2015-02-22	03:01:34:826	 436	a78	AU	#############

So we have the full error now 0x80070643. Which is a pretty generic error it means Installed_failed, but doesn't say why. Can you please upload the following?

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this to your next post please.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

partagas · Feb 24, 2015

Thank you. Here it is: https://www.dropbox.com/s/sgde2zugzb7dktx/CBS.rar?dl=0

Go The Power · Feb 27, 2015

Following this KB Article article which details how to enable or disable verbose Windows Installer logging. How to enable Windows Installer logging

I want you to:
1) Enable verbose Windows Installer logging (use the Fix-It at the above link)
2) Re-run Windows Update. Try to install any updates you are offered.
3) Download the KB update in question and try to install it manually: KB2901983 & KB3001652
4) Disable verbose Windows Installer logging using the matched pair Fix-It from the link I provided.
5) Follow Stephen's instructions to run collect.exe and upload both %temp%\vslogs.cab and C:\Windows\WindowsUpdate.log.

.net issues are sometimes quite difficult to fix. If it's Windows Installer store corruption we don't have a chance. If it's most other things a forced uninstall will do the trick - but we first need to check whether there's anything which could make the situation more complicated or unstable. In such a situation we have to attempt a fix, and it's a bit hit and miss as to whether your error will be fixable or not. Still, we'll hope for the best. With any luck the logfiles will reveal some useful information we can make use of.

Search

Search

Need Help -- Updates KB2901983 & KB3001652 Continiously Fail

partagas

Member

partagas

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

partagas

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

partagas

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

partagas

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

partagas

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor