[SOLVED] KB3000850 fails to install

THG · Feb 15, 2015

Hello
I have the same problem as many others, after a system restore KB3000850 fails to install with error 0x800700A1.

I checked the CBS log an found the following error:
2015-02-15 12:03:00, Error CSI 0000090d (F) Failed on regenerating file [l:18{9}]"MSDTC.LOG"[gle=0x80004005]
2015-02-15 12:03:00, Info CSI 0000090e [SR] Cannot repair member file [l:18{9}]"MSDTC.LOG" of Microsoft-Windows-COM-DTC-Runtime, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be decompressed
2015-02-15 12:03:00, Info CSI 0000090f [SR] This component was referenced by [l:326{163}]"Microsoft-Windows-Client-Features-Package-AutoMerged-com~31bf3856ad364e35~amd64~~6.3.9600.16384.Microsoft-Windows-Client-Features-Package-AutoMerged-com-Deployment"
2015-02-15 12:03:00, Info CSI 00000910 [DIRSD OWNER WARNING] Directory [ml:520{260},l:58{29}]"\??\C:\WINDOWS\System32\Msdtc" is not owned but specifies SDDL in component Microsoft-Windows-COM-DTC-Runtime, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

SFCFix shows the same error:
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG

but the mentioned file "MSDTC.LOG" is identical on a second computer with Win 8.1.

Thanks for help
Thomas

Go The Power · Feb 18, 2015

Hello Thomas and welcome to the forum :)

This will either be a corruption inside the file or a corruption inside the registry, the first thing to do is to make sure the file is not corrupt before changing anything in the registry.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW

Right click on the

button
Click on Command prompt (Admin) => Press Yes on the prompt
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with rest of the steps.

Convert CBS.log to CBS.txt

Right click on the

button
Click on Run => Inside the run box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Alex

THG · Feb 18, 2015

Hi Alex

Thanks for your help - Things are looking much better now:

Code:

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-02-18 18:39:22.145
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\thoma_000\Desktop\SFCFix.zip [0]
 

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
WARNING: File C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG was not backed up as that would replace the current backup.
Successfully copied file C:\Users\thoma_000\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG to C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG.
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-com-dtc-runtime_31bf3856ad364e35_6.3.9600.16384_none_0a1162f033fa01f6\MSDTC.LOG
PowerCopy:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-02-18 18:39:22.426
Script hash: edfQxGAvO9jJPIC1QiJs2h3mwlSQLzUC/EQcOjgYx2w=
----------------------EOF-----------------------

After that I tried to install KB3000850 - YES it works.

Thanks again
Thomas

Go The Power · Feb 19, 2015

Hi Thomas,

No more corruptions are being detected inside the CBS log :)

Glad to hear the update has installed.

Alex

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[SOLVED] KB3000850 fails to install

THG

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

THG

New member

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Go The Power

Senior Administrator, Windows Update Expert, Contributor