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  1. #1

    Windows Update and Reset Issues - Error: 800703F1/80070490

    For a while my Windows Updates has not been working. It comes up with the error code 800703F1 (I have Windows 8 btw). It was recommended to me that I should do Windows Refresh or Reset to solve the issue but every time I try to it comes up with the error 80070490.

    Any suggestions would be greatly appreciated! :)


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  2. #2

    Re: Windows Update and Reset Issues - Error: 800703F1/80070490

    I ran the SFCfix and these are the results:

    SFCFix version 2.4.2.1 by niemiro.
    Start time: 2015-02-07 13:38:07.109
    Microsoft Windows 8 FAILED - amd64
    Not using a script file.








    AutoAnalysis::
    WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.




    WARNING: Components hive failed load test and may be corrupt.




    WARNING: Components hive failed final reload test with error code ERROR_BADDB and may be corrupt.
    AutoAnalysis:: directive completed successfully.








    Successfully processed all directives.
    SFCFix version 2.4.2.1 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-02-07 13:44:09.688
    ----------------------EOF-----------------------

  3. #3
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    Re: Windows Update and Reset Issues - Error: 80070490

    Hello and welcome to the forum.

    This is not a good error that is occurring inside SFCFix, hopefully the COMPONENTS hive is still in tact or this will get rather complicated.


    Can you please go the following location C:\Windows\System32\config and look for the following files:
    -COMPONENTS
    -Any other files that start with the word COMPONENTS
    -Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
    If you find any please create a folder on your desktop and copy and paste all these files into this folder.
    Next can you please zip this folder and upload them for me to analyze? The file may be too big to attach to this post, please use either Dropbox or One Drive.
    1. Right click on the button
    2. Click on Command prompt (Admin) => Press Yes on the prompt
    3. Inside the Command Prompt windows copy and paste the following command [B]
      dir %systemroot%\System32\config >1&&notepad 1
    4. Please post the contents of the notepad file back into this thread

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  4. #4

    Re: Windows Update and Reset Issues - Error: 80070490

    Thanks for your response.

    This is the Components Zip folder: https://onedrive.live.com/redir?resi...int=file%2czip


    This is the contents of the notepad:

    Volume in drive C is OS
    Volume Serial Number is C8AF-1990


    Directory of C:\windows\System32\config


    12/01/2013 18:55 <DIR> .
    12/01/2013 18:55 <DIR> ..
    26/07/2012 05:26 <DIR> Journal
    26/07/2012 05:26 <DIR> RegBack
    05/02/2015 14:12 262,144 SOFTWARE
    02/01/2013 04:57 262,144 SYSTEM
    07/11/2013 00:48 <DIR> systemprofile
    26/07/2012 05:26 <DIR> TxR
    2 File(s) 524,288 bytes
    6 Dir(s) 481,867,546,624 bytes free

  5. #5
    Go The Power's Avatar
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    Re: Windows Update and Reset Issues - Error: 80070490

    I am confused which folder did you get the COMPONENTS hive from? Was it inside of C:\windows\System32\config or another folder?

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  6. #6

    Re: Windows Update and Reset Issues - Error: 80070490

    Yes I did get it fromC:\windows\System32\config

  7. #7

    Re: Windows Update and Reset Issues - Error: 80070490

    There is also another components folder under C:\Windows.old\Windows\System32\config which I've attached

  8. #8
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    Re: Windows Update and Reset Issues - Error: 80070490

    The file is not being shown inside:
    Code:
    Directory of C:\windows\System32\config
    
    
    12/01/2013 18:55 <DIR> .
    12/01/2013 18:55 <DIR> ..
    26/07/2012 05:26 <DIR> Journal
    26/07/2012 05:26 <DIR> RegBack
    05/02/2015 14:12 262,144 SOFTWARE
    02/01/2013 04:57 262,144 SYSTEM
    07/11/2013 00:48 <DIR> systemprofile
    26/07/2012 05:26 <DIR> TxR
    2 File(s) 524,288 bytes
    6 Dir(s) 481,867,546,624 bytes free
    This is odd, as SFCFIx is not seeing the file there either.

    Open command prompt as an admin and run this command:
    reg load HKLM\COMPONENTS %windir%\System32\config\COMPONENTS

    Does it load?

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  9. #9

    Re: Windows Update and Reset Issues - Error: 80070490

    It says the operation completed successfully

  10. #10
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    Re: Windows Update and Reset Issues - Error: 80070490

    Its weird, the CMD is showing that file is not there and SFCFix could not load the file.

    SFC /SCANNOW
    1. Right click on the button
    2. Click on Command prompt (Admin) => Press Yes on the prompt
    3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
    4. Please wait for this to Finish before continuing with rest of the steps.

    Convert CBS.log to CBS.txt
    1. Right click on the button
    2. Click on Run => Inside the run box copy and paste the following command:
      Code:
      cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    3. Press Enter
    4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

    Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive


    Please run this command:
    dir %systemroot%\System32\config /a >1&&notepad 1


    We should hopefully be on the right tack of getting this fixed for you after the next post :)

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  11. #11

    Re: Windows Update and Reset Issues - Error: 80070490

    Hi, I tried running the SFC /SCANNOW but it came up with: Windows Resource Protection Could Not Start the Repair Service

  12. #12
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    Re: Windows Update and Reset Issues - Error: 80070490

    Hello again :)

    Please upload the CBS log and run the other command. The CBS log is normally very good at recording the errors of failed SFC scans.

    Alex

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  13. #13

    Re: Windows Update and Reset Issues - Error: 80070490

    Okay so I tried to run the command and look for the file on the Desktop but I can't seem to find it.

    Also when I tried to run the second command it said 'Windows can't find 'dir'

  14. #14
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    Re: Windows Update and Reset Issues - Error: 80070490

    No worries, we will just grab the whole folder:

    Export CBS folder

    1. Right click on the button
    2. Click on File Explorer
    3. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
    4. Find and double click on the Logs folder.
    5. Right-click on the CBS folder, and select Copy.
    6. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
    7. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
    8. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
    9. Attach this to your next post please.

    Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

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  15. #15

    Re: Windows Update and Reset Issues - Error: 80070490

    Hi, I've attached the CBS file

  16. #16
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    Re: Windows Update and Reset Issues - Error: 80070490

    SFC /SCANNOW is always having an issue loading the hive.

    Code:
    2015-02-16 11:23:22, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to load component store [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to get CSI store. [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to get CSI Store. [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to get CSI store. [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to get inventory [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to load current component state [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to find or add the component family [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    ComponentAnalyzerEvaluateSelfUpdate call failed. [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to evaluate self update [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to evaluate non detect parent update [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to evaluate non parent [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    failed to evaluate single applicability [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to evaluate applicability [HRESULT = 0x800703f1 - ERROR_BADDB]
    2015-02-16 11:23:22, Info                  CBS    Failed to get applicability on updates [HRESULT = 0x800703f1 - ERROR_BADDB]
    SFCFix script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
    3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
      Code:
      FileScan::
      components
    4. Click on File -> Save. Close out of SFCFixScript.txt.
    5. Save any open documents and close all open windows.
    6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
    7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
    8. SFCFix will now process the script.
    9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

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  17. #17

    Re: Windows Update and Reset Issues - Error: 80070490

    SFCFix version 2.4.3.0 by niemiro.
    Start time: 2015-02-18 23:12:30.775
    Microsoft Windows 8 - amd64
    Using .txt script file at C:\Users\Shivangi\Desktop\SFCFixScript.txt.txt [0]




    FileScan::
    [0: 1] C:\Windows\System32\config\components
    File is untraceable.
    Found: yRPCvRbD8yNS3VcpsvsVICa9Qoz4jpHcqP9Azh98mhk=
    Version number not available.
    Trace not available.



    [1: 1] C:\Windows.old\Windows\System32\config\COMPONENTS
    File is untraceable.
    Found: lSPT5fy7V1v5Yg3WunXyhZ/kP6VTVnGTwXY6KEmwIB4=
    Version number not available.
    Trace not available.



    [2: 1] C:\Windows\SysWOW64\config\COMPONENTS
    File is untraceable.
    Found: I1hovufAnftuDDbSvB3SN9Yx9T2tDwlqWvkxCOpDBCw=
    Version number not available.
    Trace not available.



    [3: 1] C:\Users\Shivangi\Desktop\Components\components
    File is untraceable.
    Found: yRPCvRbD8yNS3VcpsvsVICa9Qoz4jpHcqP9Azh98mhk=
    Version number not available.
    Trace not available.



    [4: 1] C:\Users\Shivangi\Desktop\Components 2\COMPONENTS
    File is untraceable.
    Found: lSPT5fy7V1v5Yg3WunXyhZ/kP6VTVnGTwXY6KEmwIB4=
    Version number not available.
    Trace not available.
    FileScan:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.3.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-02-18 23:12:55.700
    Script hash: dVM3FzNn5bOGJQ/2XWsY7Z+yWc+wcidK2/RypFDH5E0=
    ----------------------EOF-----------------------

  18. #18
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    Re: Windows Update and Reset Issues - Error: 80070490

    Thanks, as this hive loads fine for me but not SFC or SFCFix I am starting to think it might me a permission error on the hive.

    PowersShell ACL

    • Click Start -> Type in Powershell.exe.
    • Press Enter.
    • Inside the PowerShell windows copy the following command:
      get-acl C:\Windows\System32\config\components | fl >2
    • Press Enter
    • Now copy and paste the following command into the powershell Windows:
      get-itemproperty -path C:\Windows\System32\config\components | fl -property * -Force >>2
    • Press Enter.
    • Type in:
      notepad 2
    • Press Enter.
    • You should now have a notepad file with a list of all the files inside the BIN folder along with all of their Security Permissions. Please post the contents back into this thread.

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  19. #19

    Re: Windows Update and Reset Issues - Error: 80070490

    Path : Microsoft.PowerShell.Core\FileSystem::C:\Windows\System32\config\compo
    nents
    Owner : BUILTIN\Administrators
    Group : NT AUTHORITY\SYSTEM
    Access : NT AUTHORITY\SYSTEM Allow FullControl
    BUILTIN\Administrators Allow FullControl
    Shiva\Shivangi Allow FullControl
    Audit :
    Sddl : O:BAG:SYD:AI(A;ID;FA;;;SY)(A;ID;FA;;;BA)(A;ID;FA;;;S-1-5-21-991201939-
    2401641866-415954701-1001)










    PSPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\System32\c
    onfig\components
    PSParentPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\System32\c
    onfig
    PSChildName : components
    PSDrive : C
    PSProvider : Microsoft.PowerShell.Core\FileSystem
    VersionInfo : File: C:\Windows\System32\config\components
    InternalName:
    OriginalFilename:
    FileVersion:
    FileDescription:
    Product:
    ProductVersion:
    Debug: False
    Patched: False
    PreRelease: False
    PrivateBuild: False
    SpecialBuild: False
    Language:

    BaseName : components
    Mode : -a---
    Name : components
    Length : 34873344
    DirectoryName : C:\Windows\System32\config
    Directory : C:\Windows\System32\config
    IsReadOnly : False
    Exists : True
    FullName : C:\Windows\System32\config\components
    Extension :
    CreationTime : 25/07/2013 10:28:47
    CreationTimeUtc : 25/07/2013 09:28:47
    LastAccessTime : 25/07/2013 10:28:47
    LastAccessTimeUtc : 25/07/2013 09:28:47
    LastWriteTime : 25/07/2013 10:28:48
    LastWriteTimeUtc : 25/07/2013 09:28:48
    Attributes : Archive

  20. #20
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    Re: Windows Update and Reset Issues - Error: 80070490

    Code:
    CreationTime : 25/07/2013 10:28:47
    CreationTimeUtc : 25/07/2013 09:28:47
    LastAccessTime : 25/07/2013 10:28:47
    LastAccessTimeUtc : 25/07/2013 09:28:47
    LastWriteTime : 25/07/2013 10:28:48
    LastWriteTimeUtc : 25/07/2013 09:28:48
    According to this the COMPONENTS hive has not been accessed since it was first created

    Lets try looking one up please run this command and copy and paste the results back into this thread:
    get-acl C:\Windows\System32\config\ | fl

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