1. #1
    PandzaMan's Avatar
    Join Date
    Jan 2015
    Location
    Belfast
    Posts
    5

    Unhappy Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twist!)

    Hi all,

    First up as this is my first post i'd like to a. say a big hello to all the forum members and b. having viewed some of the threads would like to give a big to the techies who help to fix these issues - Great work peps.

    So the issue as stated is that i'm running Windows 7 Ultimate and have tried to install SP1 but it fails every time - this seems to be a fairly common issue?

    I have tried all fixes suggested elsewhere on the interwebway; Systems Update Readiness Tool, repair windows image fix (DISM), manually installing SP1 etc. but unfortunately it keeps failing with the CheckSUR log showing the same items as missing

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-01-14 14:48

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f)CSI Manifest All Zeros0x00000000winsxs\Manifests\msil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb.manifestmsil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb
    (f)CSI Manifest All Zeros0x00000000winsxs\Manifests\msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8.manifestmsil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8

    Summary:
    Seconds executed: 851
    Found 2 errors
    CSI Manifest All Zeros Total count: 2

    Unavailable repair files:
    winsxs\manifests\msil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb.manifest
    winsxs\manifests\msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8.manifest

    From the above it would seem that I am short a couple of files that are required in order to carry out the update but am not to sure where to get them from or how to go about installing them should i find them?

    unfortunately running niemiro's SFCFix was unable to rectify the problem:

    SFCFix version 2.4.1.0 by niemiro.
    Start time: 2015-01-15 11:54:07.978
    Not using a script file.




    AutoAnalysis::
    WARNING: Manifest damage on component "msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8". See CBS logfile for more details.




    SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
    CBS & SFC total detected corruption count: 2
    CBS & SFC total unimportant corruption count: 0
    CBS & SFC total fixed corruption count: 0
    SURT total detected corruption count: 2
    SURT total unimportant corruption count: 0
    SURT total fixed corruption count: 0
    AutoAnalysis:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.1.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-01-15 11:58:59.043
    ----------------------EOF-----------------------


    Please see below for the zipped CBS.log folder, but before i do here's the twist! I'm not sure if it makes any difference but this install of Windows 7 Ultimate is running inside Parallels 10 on Yosemite OS 10.10.1 on my Macbook Pro 4,1 (early 2008).


    Could really do with some help on this as i'm not really a tech guy. Any and all help is very much appreciated


    Cheers

    Ade

    Attachment 10527

    The sharpest tool in the box is not necessarily the most useful.


    • Ad Bot

      advertising
      Beep.

        
       

  2. #2
    PandzaMan's Avatar
    Join Date
    Jan 2015
    Location
    Belfast
    Posts
    5

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    Sorry should add that it's 32bit not 64bit
    The sharpest tool in the box is not necessarily the most useful.

  3. #3
    Go The Power's Avatar
    Join Date
    Mar 2012
    Location
    Adelaide, South Australia
    Posts
    6,287

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    Hello and welcome to the forum.

    Time to find these files so we can them replaced for you :)

    SFCFix script

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
    2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
    3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
      Code:
      Trace::
      msil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb
      msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8
    4. Click on File -> Save. Close out of SFCFixScript.txt.
    5. Save any open documents and close all open windows.
    6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
    7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
    8. SFCFix will now process the script.
    9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
    10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

    Has Sysnative forums helped you? Please consider a Donation to help the forum.

  4. #4
    PandzaMan's Avatar
    Join Date
    Jan 2015
    Location
    Belfast
    Posts
    5

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    Hi 'Go to Power', great to have you onboard, your help is most welcome. Followed your instructions, please see output below:


    Code:
    SFCFix version 2.4.1.0 by niemiro.
    Start time: 2015-01-16 11:24:03.436
    Using .txt script file at C:\Users\Administrator\Desktop\SFCFixScript.txt.txt [0]
    
    
    
    
    
    
    
    
    Trace::
    Successfully traced component msil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb.
        Package_3_for_KB2478661~31bf3856ad364e35~x86~~6.1.1.0.2478661-5_neutral_LDR2
    
    
    Successfully traced component msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8.
        Package_3_for_KB2478661~31bf3856ad364e35~x86~~6.1.1.0.2478661-5_neutral_LDR2
    Trace:: directive completed successfully.
    
    
    
    
    
    
    
    
    Successfully processed all directives.
    SFCFix version 2.4.1.0 by niemiro has completed.
    Currently storing 0 datablocks.
    Finish time: 2015-01-16 11:24:05.636
    Script hash: i6n7njw3WP+k3l1+ozDpoE1khW3SWPzaqBYn6UB0cIw=
    ----------------------EOF--------------
    The sharpest tool in the box is not necessarily the most useful.

  5. #5
    Go The Power's Avatar
    Join Date
    Mar 2012
    Location
    Adelaide, South Australia
    Posts
    6,287

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    Hello again,

    Thanks for that, I was able to find the update these manifest files are associated with.

    SURT Package replacement

    Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

    1. Click Here to download Packs.zip and save this to your Desktop.
    2. Right-click on the file and select Extract All...
    3. Tick the box labelled Show extracted files when complete then click Extract
    4. A window will open showing two folders, Manifests and Packages
    5. Open the Manifests folder and copy the files into the following folder (if there are any files)

      C:\Windows\Temp\CheckSur\Winsxs\Manifests
    6. Open the Packages folder and copy the files into the following folder (if there are any files)

      C:\Windows\Temp\CheckSur\Servicing\Packages
    7. Run the System Update Readiness Tool (SURT) again.
    8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

      C:\Windows\Logs\CBS\CheckSUR.log


    SFC /SCANNOW

    1. Click on the button. Inside the search box type in CMD
    2. Right click on CMD => Choose Run as Administrator
    3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
    4. Please wait for this to Finish before continuing with the rest of the steps.


    Convert CBS.log to CBS.txt

    1. Click on the button => Inside the search box copy and paste the following command:
      Code:
      cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    2. Press Enter
    3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread


    Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

    Alex

    Has Sysnative forums helped you? Please consider a Donation to help the forum.

  6. #6
    PandzaMan's Avatar
    Join Date
    Jan 2015
    Location
    Belfast
    Posts
    5

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    Hi,

    please see results below:



    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-01-17 17:47


    Checking Windows Servicing Packages


    Checking Package Manifests and Catalogs


    Checking Package Watchlist


    Checking Component Watchlist


    Checking Packages


    Checking Component Store
    (f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb.manifest msil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb
    (fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.resources_b77a5c561934e089_6.1.7600.20884_en-us_50b5d940b08cd8bb.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
    (f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8.manifest msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8
    (fix) CSI Manifest All Zeros CSI File Replaced File: msil_system.resources_b77a5c561934e089_6.1.7600.16743_en-us_677f95a096e8f9b8.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab


    Summary:
    Seconds executed: 985
    Found 2 errors
    Fixed 2 errors
    CSI Manifest All Zeros Total count: 2
    Fixed: CSI Manifest All Zeros. Total count: 2


    Seems good. CBS.txt attached below.

    cheers

    Ade

    cbs.txt
    The sharpest tool in the box is not necessarily the most useful.

  7. #7
    Go The Power's Avatar
    Join Date
    Mar 2012
    Location
    Adelaide, South Australia
    Posts
    6,287

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    SURT and SFC have both come back clean :)

    How is Windows Update behaving now?

    Alex

    Has Sysnative forums helped you? Please consider a Donation to help the forum.

  8. #8
    PandzaMan's Avatar
    Join Date
    Jan 2015
    Location
    Belfast
    Posts
    5

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    Hi Alex,

    great news, ran update and worked first time! SP1 now installed and all updates seem to be working.

    big for all your help and the Sysnative community, you certainly saved my bacon.

    thanks again

    Ade
    The sharpest tool in the box is not necessarily the most useful.

  9. #9
    Go The Power's Avatar
    Join Date
    Mar 2012
    Location
    Adelaide, South Australia
    Posts
    6,287

    Re: Window 7 Ultimate SP1 Won't Install (KB976932) - Error Code 800704C8 (With a Twis

    Thanks fantastic news and your more than welcome :)

    Alex

    Has Sysnative forums helped you? Please consider a Donation to help the forum.

Similar Threads

  1. Update error x80070246 in Window 7 Ultimate - 64-bit
    By Buckaroo in forum Windows Update
    Replies: 1
    Last Post: 07-01-2014, 10:40 PM
  2. [SOLVED] Windows 7 Ultimate Error Code 80073712
    By Mr1738 in forum Windows Update
    Replies: 10
    Last Post: 06-14-2014, 09:20 PM
  3. Replies: 2
    Last Post: 06-02-2014, 06:41 AM
  4. [SOLVED] Win7 Ultimate 64-bit, Error code 800B0100
    By vgr in forum Windows Update
    Replies: 3
    Last Post: 07-15-2013, 09:38 PM
  5. Replies: 10
    Last Post: 06-20-2013, 09:38 AM

Log in

Log in