sfc /scannow not working (+ other problems)

Windoze · Dec 12, 2014

So, the backstory...my HDMI port was giving me some problems with the TV, so I thought a graphics driver update would solve the problem. Downloaded and installed the driver, but apparently because Microsoft released a bum update (KB3004394), I had to uninstall that before the driver install could work. The first time I tried uninstalling the driver, the system hung on the "Windows is configuring update. Please do not turn off your computer." page, so I had to do a hard reset, Windows reverted the changes, and I logged back in. I was looking for some solutions and ran an sfc /scannow, to which Windows told me there were errors that it couldn't fix, so I opened up the CBS log to see if I could manually fix them and there was nothing to be found. Booted into safe mode, ran it again, same thing - no errors (in the log). Booted normally, uninstalled the same update, took ages, but this time it went through. I was researching other fixes in the interim to see why it may not have been working and came across DISM (System Update Readiness Tool). So when I rebooted after it uninstalled the update, I downloaded and ran the tool. It immediately turned my valid copy of Windows 7 (64bit), not valid and now says that my copy of Windows is not genuine. Additionally, after I had let the tool finished, I took at look at the CheckSUR log and noticed these errors:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-12-12 04:49
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Missing Deployment Key 0x00000000 300bca36295..e50255f7988_31bf3856ad364e35_6.1.7601.22856_4f9e4eb4f34d25b6 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 73d800c05e3..3a4cf53f586_31bf3856ad364e35_6.1.7601.18526_63e4d6f2dc0e2543 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 6bda1ba5613..ea28f4e2f9d_31bf3856ad364e35_6.1.7601.18526_eb5d63bf00622eef HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 25b0e739b66..5fcb63646da_31bf3856ad364e35_6.1.7601.22856_1b6ee92f308c324e HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 33985330827..2a4a4a7fee7_31bf3856ad364e35_6.1.7601.22856_67da7c3fd9bfd73b HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 7a56e9bfac1..39e7739019a_31bf3856ad364e35_6.1.7601.18648_315a794ce8a33c24 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 4f9391bd69f..58c34ec5cb6_31bf3856ad364e35_6.1.7601.22856_4001f4d889043f08 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 f40d782aa86..261c1c03efa_31bf3856ad364e35_6.1.7601.18526_4be294eb89bcfa2e HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 70ea68aed51..f6f375bd48f_31bf3856ad364e35_6.1.7601.18526_967c53c70d6ba56b HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 2fffada5e8c..ce8bcfbe2c3_31bf3856ad364e35_6.1.7601.22856_3692f1842217584c HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 25282c5e95c..7d4b4e1d0bd_31bf3856ad364e35_6.1.7601.18648_aab533f6ae6b876e HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 e65736066cc..df73ef4a73f_31bf3856ad364e35_6.1.7601.22856_28427e15b56236ed HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 bcfc1e107f7..89285b62fa9_31bf3856ad364e35_6.1.7601.18526_28dc659884053554 HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 2db41223ae6..19638678dfc_31bf3856ad364e35_6.1.7601.18205_b2c7898d7e2ca3ba HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 03cd2355359..2d42b794f5f_31bf3856ad364e35_6.1.7601.22856_304fab6d9510a3ef HKLM\Components\CanonicalData\Deployments
(f) CSI Missing Deployment Key 0x00000000 d5988cd126f..a03f5bb2c52_31bf3856ad364e35_6.1.7601.22856_1bec6fad5b6adc84 HKLM\Components\CanonicalData\Deployments
Summary:
Seconds executed: 855
Found 16 errors
CSI Missing Deployment Key Total count: 16

I read somewhere that the two problems are related, but I'm not really sure where to go from here!

Windoze · Dec 13, 2014

Since I forgot to include the SFCFix log earlier, here it is now:

Code:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-12-13 02:06:30.570
Not using a script file.
 

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          16
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-12-13 02:10:56.465
----------------------EOF-----------------------

I tried attaching the CBS folder as well, but the attachment manager wouldn't let me (file size restriction?). Given that SFCFix says there's no errors in CBS, maybe it's not important?

Not sure if errors in the CBS or CheckSUR logs are causing my sfc /scannow to not work properly, but there's some kind of issue going on there.

Go The Power · Dec 15, 2014

Hello and welcome to Sysnative forums.

Sorry for the delay. Can you please run the following update to try and fix the damage caused from KB3004394:Install KB3024777 to fix an issue with KB3004394 on Windows 7 and Windows Server 2008 R2

The errors inside the CheckSur log will most likely be the cause as to why SFC /SCANNOW is failing.

Lets have a look at the genuine issue first:

Download MGADiag (by Microsoft) from the link found below:
http://go.microsoft.com/fwlink/?linkid=52012
Run the tool by double-clicking on the file. Press Continue when prompted
When it has finished, press Copy then Paste (Ctrl+V) this into your next post please

Please also mention what version of windows is mention on your COA sticker (if you have one) but don't post the key.

How to Tell ? Hardware

Windoze · Dec 15, 2014

I downloaded KB3024777 and ran it, but I'm not sure if it did anything. It was an extremely small file size, the update seemed to be done in 5 seconds, and it doesn't appear under Windows installed updates list.

Here is the output from MGADiag:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-D96PV-T9B9D-M8X2Q
Windows Product Key Hash: Fq/JsPUI1NdT6veDtiDB8N1RQUs=
Windows Product ID: 00359-OEM-8992687-00246
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B009E87E-F698-4F9B-81E3-35D6FCBCE2E6}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20141212044114286-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B009E87E-F698-4F9B-81E3-35D6FCBCE2E6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-M8X2Q</PKey><PID>00359-OEM-8992687-00246</PID><PIDType>2</PIDType><SID>S-1-5-21-3933043640-192657286-3268730504</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-1656</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E1656IMS.106</Version><SMBIOSVersion major="2" minor="6"/><Date>20100212000000.000000+000</Date></BIOS><HWID>2BF53D07018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: U1BMRwEAAAAAAQAACAAAAAUwAAAAAAAAYWECAAAAAACplCzF7xXQAWbXGpOihAOpMHzDmWxsjuo8vj1yH0e3xDGk8vqF3VebcStZXlfirZCC2JqtjZMG4zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHgFeeGEVGhGuHFgWM9w6NAGXPVGYPmRnvqJvz/m69ZdozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

Licensing Data-->
Software licensing service version: 6.1.7601.17514
Error: product key not found.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:30:2014 03:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAln2WpCCgZLDAvxzRYj30YZhUgCUcwFxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            MSI_NB        MEGABOOK
  FACP            MSI_NB        MEGABOOK
  HPET            MSI_NB        MEGABOOK
  MCFG            MSI_NB        MEGABOOK
  SLIC            MSI_NB        MEGABOOK
  SSDT            PmRef        CpuPm
  SSDT            PmRef        CpuPm

Version is Windows 7 Home Premium OA (64-bit).

Go The Power · Dec 16, 2014

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following commands
net stop sppsvc (wait for the service to stop before trying to enter any more commands)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe
Please wait for this to Finish before continuing with the rest of the steps.

After a couple of seconds the Windows activation dialog will appear. If you are asked to enter in a product key please use the one from your COA sticker, instructions can be found Here.

Once done please restart your computer and most a new MGADiag report.

Windoze · Dec 16, 2014

Hopefully I responded early enough tonight to get this problem fully resolved before you have to get going - not having full function of the laptop has been problematic!

Typed in all those commands and it gave me a bit of troubles, but I think I ended up typing in the product key wrong the first time (go figure) and it seems to have successfully activated. On to the next problem!

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2H7RB-RVC4W-B6T6B
Windows Product Key Hash: fyhHthCFRiGEwk63SjYdhH1uu/8=
Windows Product ID: 00359-OEM-9808316-70718
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B009E87E-F698-4F9B-81E3-35D6FCBCE2E6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20141212044114286-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B009E87E-F698-4F9B-81E3-35D6FCBCE2E6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B6T6B</PKey><PID>00359-OEM-9808316-70718</PID><PIDType>8</PIDType><SID>S-1-5-21-3933043640-192657286-3268730504</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-1656</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E1656IMS.106</Version><SMBIOSVersion major="2" minor="6"/><Date>20100212000000.000000+000</Date></BIOS><HWID>2BF53D07018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-083-170718-02-4105-7601.0000-3502014
Installation ID: 007460557676439100486410271051071676106850127031546224
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B6T6B
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 16/12/2014 1:21:01 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:30:2014 03:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAln2WpCCgZLDAvxzRYj30YZhUgCUcwFxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            MSI_NB        MEGABOOK
  FACP            MSI_NB        MEGABOOK
  HPET            MSI_NB        MEGABOOK
  MCFG            MSI_NB        MEGABOOK
  SLIC            MSI_NB        MEGABOOK
  SSDT            PmRef        CpuPm
  SSDT            PmRef        CpuPm

Go The Power · Dec 16, 2014

It might say successfully activated but the MGADiag report doesn't look any better...

The TSS error is still showing, the above should of fixed it.

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.

Windoze · Dec 16, 2014

Odd, the current driver seems to be working:

I'll install the one from the link and let post results in about 5 minutes.

Edit: MGADiag results

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2H7RB-RVC4W-B6T6B
Windows Product Key Hash: fyhHthCFRiGEwk63SjYdhH1uu/8=
Windows Product ID: 00359-OEM-9808316-70718
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {B009E87E-F698-4F9B-81E3-35D6FCBCE2E6}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: T:20141212044114286-
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B009E87E-F698-4F9B-81E3-35D6FCBCE2E6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B6T6B</PKey><PID>00359-OEM-9808316-70718</PID><PIDType>8</PIDType><SID>S-1-5-21-3933043640-192657286-3268730504</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO., LTD</Manufacturer><Model>MS-1656</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E1656IMS.106</Version><SMBIOSVersion major="2" minor="6"/><Date>20100212000000.000000+000</Date></BIOS><HWID>2BF53D07018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-083-170718-02-4105-7601.0000-3502014
Installation ID: 007263818176722080902030719416146862004212269115046686
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: B6T6B
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 16/12/2014 1:49:56 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:30:2014 03:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAADAAAAAgABAAEAln2WpMAKZLBCSRzRYj30YZhUgCUcwFxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            MSI_NB        MEGABOOK
  FACP            MSI_NB        MEGABOOK
  HPET            MSI_NB        MEGABOOK
  MCFG            MSI_NB        MEGABOOK
  SLIC            MSI_NB        MEGABOOK
  SSDT            PmRef        CpuPm
  SSDT            PmRef        CpuPm

Go The Power · Dec 16, 2014

Sorry I was waiting for a new post, I didn't realize you edited your other post.

I will get the expert of these MGADiag logs to come ans take a look at your MGADiag report.

In the mean time the errors from SURT will be the focus, first I want to see if we can automatically repair these files.

Download and Run SFCFix

Please download and run SFCFix from >Here<

It will take about 15 minutes to process. Once the scan has completed a notepad file will launch with the results. Please copy and paste the entire contents of the results and post them back into this thread. Please put [CODE][/CODE] tags around the log to break up the text.

Windoze · Dec 16, 2014

I figured, but it's not exactly proper forum etiquette to double post.

Here's the output, seems the same as the original log:

Code:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-12-16 03:29:43.057
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          16
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-12-16 03:30:46.610
----------------------EOF-----------------------

Go The Power · Dec 17, 2014

Yea no changes were made. To be honest, at this point you will be probably be looking at a repair install, recreating those missing values will most likely lead to more missing registry entries down the line.

Windoze · Dec 17, 2014

So that's with regards to just the CheckSUR missing entries? If everything seems to be functioning OK, would a repair install still be necessary?

Additionally, what's the word from the MGADiag expert?

NoelDP · Dec 17, 2014

There's no obvious problems in your MGADiag

- unfortunately there's no clues there as to what your other problems may be caused by either

please upload your CBS folder, so we can take a good look at the detail - best is to copy the entire folder to the desktop, then compress the copy - it may well not upload because of the size limits on the forum, so upload it to your favourite fileshare site, and post a link.

Windoze · Dec 17, 2014

Here's the Dropbox link to my CBS folder. Not sure if it needs to be updated or anything...but take a look!

https://dl.dropboxusercontent.com/u/3212114/CBS.zip

Go The Power · Dec 19, 2014

The same files are still being identified as missing by SURT.

Where you able to try a repair install?

Windoze · Dec 19, 2014

I have not as the product I have is OEM and I don't have the physical installation CD.

Go The Power · Dec 22, 2014

You should be able to do it via the safe mode menu and choosing repair computer, it should bring up the screen that looks like you are installing Windows for the first time, but select repair your computer.

Who is your OEM?

Search

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sfc /scannow not working (+ other problems)

Windoze

Member

Windoze

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Windoze

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Windoze

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Windoze

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Windoze

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Windoze

Member

NoelDP

Windows Update Analyst, Contributor

Windoze

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

Windoze

Member

Go The Power

Senior Administrator, Windows Update Expert, Contributor