[SOLVED] IE9 won't UNinstall ... IE10 / IE11 won't install ... yuck!

MarkH · Sep 15, 2014

Win7 Prof. Enterprise x64 (company laptop... though I am a local admin on it)
Tried a bunch of things... even tried to remove IE9 from Safe mode. No go.
This is very frustrating... and I really don't want to do a restore on it....

Thanks,
Mark :)

Go The Power · Sep 16, 2014

Hello Mark and welcome to Sysnative forums :)

Let's see if we can work out why IE10 or 11 wont install.

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

MarkH · Sep 17, 2014

View attachment CheckSUR.persist.log
View attachment CheckSUR.log

As directed.... thanks :)

Go The Power · Sep 18, 2014

Hello Mark

Lets get this files fixed up.

SURT Package replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click Here to download Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

MarkH · Sep 22, 2014

This machine got reimaged... wasn't my idea. Hard drive died. So this request can be discontinued. Will be sure to revisit, if needed. Thanks. :)

Go The Power · Sep 22, 2014

No worries Mark, thanks for letting me know.

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[SOLVED] IE9 won't UNinstall ... IE10 / IE11 won't install ... yuck!

MarkH

New member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

MarkH

New member

Go The Power

Senior Administrator, Windows Update Expert, Contributor

MarkH

New member

Go The Power

Senior Administrator, Windows Update Expert, Contributor