Hi Belle,
We have a few things to try but the error in which you are receiving is a bit of a hard one to fix.
Click on
Start -> in the search field type in
Services.msc -> Right click and choose
Run as Administrator -> go down until you see
Windows Modules Installer -> Double
- Double click on the service.
- If the server is Stopped please click on Start
- Set the startup type to Automatic
- Restart the computer and try and update again
If it fails please continue.
First, start an Elevated Command Prompt:
https://www.sysnative.com/forums/wind...vista-7-a.html
and copy and paste in the following:
fsutil resource setautoreset true %SystemDrive%\
attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*
attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
Try windows update again, if it fails please continue.
Please go navigate to
C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are].
Also, this will take a little time but if your up for it I would like to have you do a few extra things to see if we can find the cause of this error for future users that come along.
Please go
Here and download Process Monitor -> Save the file to your desktop.
Double click on
Process Monitor -> Press
Yes on the UAC -> you should now have a Filter box appeared -> Select
Process Name in the first box ->
Is in the second -> and
msiexec.exe in the last -> press
Ok
Now click on
File ->
Capture Events (make sure this is ticked)
Run
sfc /scannow once SFC has finished please continue.
Click on
File ->
Save -> save the file to your desktop.
Now go to your desktop and you should see a file called Logfile.pml -> please but it in a Zip file -> and upload it for me to have a read. As the file is going to be quite big please use
Dropbox or
ge.tt.
