[SOLVED] Dreaded 80073712

Rodeo211 · Aug 23, 2014

SFC will not run, Windows Update is broken. I'm sure you know both of these from the post title.

I cannot Just simply Restore/Reformat.

System had a HDD fail, I was able to clone the HDD and save the information but obviously it has done some damage. Can this be fixed?

https://onedrive.live.com/redir?resid=C6BD05FD866CB2DD!917 <-- CBS.zip

Code:

SFCFix version 2.4.0.1 by niemiro.
Start time: 2014-08-23 15:47:09.951
Not using a script file.
 

AutoAnalysis::
WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.

WARNING: Components hive failed size test and may be corrupt.
 

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     -13861
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 

Successfully processed all directives.
SFCFix version 2.4.0.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-08-23 15:48:52.287
----------------------EOF-----------------------

Just let me know what I can do to help you help me.

Thanks.

PS I couldn't get attachments to work so I uploaded to my OneDrive.

Tekno Venus · Aug 25, 2014

Hi,

Right, let's start with the bad news - this doesn't look easily fixable at all. All the Windows Update data is stored in the COMPONENTS hive of the registry. It's a little known hive because it only deals with Windows Update. When that hive becomes corrupt, Windows Update fails.

You have a corruption in your COMPONENTS hive, as reported both by SURT and SFCFix:

SURT:

Code:

(f)    CSI Unable to Query Store Version    0x00000002

SFCFix:

Code:

WARNING: Failed to check store directories with return code 1 and error code ERROR_FILE_NOT_FOUND. COMPONENTS hive may be corrupt.

WARNING: Components hive failed size test and may be corrupt.

Your CBS log shows the same thing, with this error repeatedly appearing:

Code:

2014-08-23 16:01:24, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-08-23 16:01:24, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-08-23 16:01:24, Info                  CSI    00001122 No store version format found; DLL store format 0.0.0.6
2014-08-23 16:01:24, Error                 CSI    00001123@2014/8/23:20:01:24.359 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2014-08-23 16:01:24, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-08-23 16:01:24, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-08-23 16:01:24, Info                  CSI    00001124 No store version format found; DLL store format 0.0.0.6
2014-08-23 16:01:24, Error                 CSI    00001125@2014/8/23:20:01:24.406 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2014-08-23 16:01:24, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-08-23 16:01:24, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

I will get you to upload your COMPONENTS hive to me though so I can have a look myself.

SFCFix COMPONETS Collection

Download SFCFix.exe using the following link and save the tool to your Desktop: [sfcfixdownload]Download SFCFix[/sfcfixdownload]
Download SFCFixScript.txt and save this to your Desktop as well: https://dl.dropboxusercontent.com/u...eric/Collect/COMPONENTS/SFCFixScript.txt?dl=1
On your Desktop, you should now see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now begin to upload your COMPONENTS hive to our server.

Kind regards,
Stephen

Rodeo211 · Aug 25, 2014

SYSFix failed to copy components. I was able to manually copy and upload to onedrive.

https://onedrive.live.com/redir?resid=C6BD05FD866CB2DD!918

Rodeo211 · Aug 26, 2014

I broke down and reinstalled Windows 7. I just need to get this system running and back to a customer. Thanks for the help.

Tekno Venus · Aug 26, 2014

Sorry for the wait, but unfortunately that was the only option here.

Your COMPONENTS hive should be at least 20MB - it's normally around 35MB on most systems, sometimes more. Your hive was 256 KB - far, far too small. It's impossible to repair that.

Glad you managed to fix the computer though, sorry I can't be more help!

Regards,
Stephen

Rodeo211 · Aug 26, 2014

Tekno Venus said:
Sorry for the wait, but unfortunately that was the only option here.

Your COMPONENTS hive should be at least 20MB - it's normally around 35MB on most systems, sometimes more. Your hive was 256 KB - far, far too small. It's impossible to repair that.

Glad you managed to fix the computer though, sorry I can't be more help!

Regards,
Stephen

Your help was greatly appreciated. I knew I was in bad shape and I would have rather did a clean Install although it is more work and more cost to my customer which was something I was hoping to avoid. Thank you for everything. I wish I had more knowlege of the inner workings of Windows so I could contribute here.

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[SOLVED] Dreaded 80073712

Rodeo211

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Tekno Venus

Senior Administrator, Developer

Rodeo211

Member

Rodeo211

Member

Tekno Venus

Senior Administrator, Developer

Rodeo211

Member