Microsoft has added password protection to programs and files to help prevent unauthorized access to important information. In many Microsoft products, you can apply a password to help prevent unauthorized users from opening a file or program.

When a user tries to perform an action such as opening a file or program, the user is prompted for a password. If the user does not type the correct password, the user cannot perform the action.

This article describes the Microsoft policy about missing, lost, forgotten, or incorrect passwords. Additionally, this article describes information or resources for the following:
  • Windows Live account passwords
  • Windows operating system password reset disk
  • Third-party password tools
  • Employees and passwords
  • Software Assurance information

Microsoft support engineers cannot help you retrieve passwords of files and features in Microsoft products that are lost or forgotten.