1. #1

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    Outlook 2013 - the case of the disappearing emails

    I just noticed this forum for Microsoft apps, so I'll copy/paste a problem I posted about at the Gardenweb computer forum regarding Outlook 2013 - see if you guys know what the issue might be - thanks for reading.

    "I'm having a heck of a time with Outlook 2013 on a new Windows 8 computer.

    The W8 computer will be replacing an old XP computer that has (good ole) Outlook Express mail with a (good ole) POP account. I set up the W8 computer with an IMAP account - not that I'm sure this was the correct account type to choose; but I've read W8 doesn't support POP accounts.

    From the beginning, with the new IMAP account on Outlook 2013, any incoming emails in the inbox vanished after being there for sometimes less than a minute or sometimes as long as 10 whole minutes - ha. I searched the internet high and low and it seems there are a lot of people with vanishing-mail-in-inbox problems out there. I'm wondering if it's because the emails are being stored on the XP (POP) computer so they don't stay in the inbox on the W8 computer. I thought of changing the XP to an IMAP account; but I think I would like to avoid that because I don't want the emails being kept on the server. Or is it ok to keep the emails on the server?

    I tried setting up the Outlook 2013 to be a POP account, but the mail wouldn't show up at all. So, I set it back to IMAP account, and the newly incoming emails show up sometimes, and sometimes they don't - but always with the same vanishing problem. I can't find them in any other box, nor are they stored at Outlook.com.

    I've tried creating a new account several times in Outlook 2013, and I still can't resolve the inbox problem. The 'sent' emails have stayed in the 'Sent' box, though. Any ideas?"


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    Re: Outlook 2013 - the case of the disappearing emails

    Hi Dee,

    I've just upgraded to Office 2013 on Tuesday, and have actually not installed Office 2010 yet. I have had so many problems with Outlook 2013, and am still using Outlook 2010 for the moment. My main problem is the fact I'm missing mail between Monday and March 2013. It's all showing up on the webmail, and in 2010 IMAP, so not sure where it's gone wrong...

    Few questions if I may. :)

    1 - Who is your email provider? Gmail, Yahoo?
    2 - If you log into the web mail of the email provider (if it offers one), do the emails display correctly there?
    3 - Click FILE --> Account Settings --> Select the account --> Click Change --> Ensure "Mail to keep Offline" is set to All
    Outlook 2013 - the case of the disappearing emails-screenshot-24_01_2014-06_32_11-pm-png

    Kind regards,
    Stephen


  3. #3

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    Re: Outlook 2013 - the case of the disappearing emails

    Hi Stephen, I'm not surprised to see yet another person having problems. I wanted Outlook 2013 because I thought it might be at least similar to Outlook Express, but I was wrong. ha To answer your questions:

    1. The email provider is just the service provider for our internet.

    2. If I understand correctly, there is no web mail account, I don't think.

    3. I'm pretty sure each time I set up the account (I have numerous times just to see if that would fix the problem) that it has been automatically set to "Mail to keep Offline: All". I did notice something different in the Accounts Settings page compared to yours, and that is there is only one account type, whereas yours' has four. Would this make a difference? Adding on: I just realized after looking at yours' again, that you must have 4 separate accounts, I think. Thanks for your help.

    Outlook 2013 - the case of the disappearing emails-capture1-pngOutlook 2013 - the case of the disappearing emails-capture-png

  4. #4

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    Re: Outlook 2013 - the case of the disappearing emails

    I'd like to add that I just created a new account, and in the folder's column it's showing sync problems. Also, I didn't notice that Outlook Data File being there, in the folder's column, the first couple of times I created an account. Should it be there?

    Outlook 2013 - the case of the disappearing emails-capture1-jpg

  5. #5

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    Re: Outlook 2013 - the case of the disappearing emails

    I don't mean to keep adding so many posts, one after the other, but I've been working on this all day and I think the problem may have been that once I checked the emails on the POP account XP computer, they automatically deleted them from the inbox on the IMAP account Windows 8 computer because the emails were being kept on the 'server' ie. the POP account. I'm not sure if this is the reason all the time, though, for the disappearing emails.

    So, I decided to try to open a POP account on Outlook 2013 again. The first try to set up a POP account worked a couple of days ago, but like I said, for some reason the emails were not going to that account. I set up another one today right from the account settings tab, and it worked. At least for now. The emails are going to both computers, and the emails are staying in the inbox of the Outlook 2013. I'll just have to see if it keeps working. I'll report back, hopefully with news that the emails are staying in the inbox.

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