1. #1

    Maintenance Tool Issue

    Last week, I contact Microsoft support to help me with a problem I had with my machine. It seems that the automatic maintenance is bugged since it froze my system every time it automatically start or I manually start it. During the session, she checked if I still have remaining updates for Windows and run the elevated sfc /scannow, which started this thread (CBS.LOG Corrupted). Sadly, They require me to purchase the premium support before we could continue, which I declined.

    My steps in trying to fix the issue:

    1. The first time it happened, I decided to reformat my computer hoping it will fix the issue. After installing everything.. it worked but after a few months it came back and I don't know what might have cause it. I have a hunch that it might be a bug from one of the Windows update since there was no major programs I installed.

    2. I deleted the automatic maintenance in the Schedule tasked to prevent it from doing it in the first place.

    Recently I experience random freeze, which I never had before... not sure if it is related.


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  2. #2
    Go The Power's Avatar
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    Re: Maintenance Tool Issue

    Hello abcas2

    I have moved your thread to the Windows 8 forum :)

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  3. #3

    Re: Maintenance Tool Issue

    Thanks :)

  4. #4
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Maintenance Tool Issue

    Run memtest86+ one stick at a time; alternate the slots.

    Test RAM With Memtest86+

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  5. #5

    Re: Maintenance Tool Issue

    Got only one stick :) Let me send you the results tomorrow and thanks

  6. #6

    Re: Maintenance Tool Issue

    Morning,

    Got the test results.. I only use one RAM in my machine do I need to test all the slots?

    Maintenance Tool Issue-20150715_112226-jpg

    Thanks :)

  7. #7
    Jared's Avatar
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    Re: Maintenance Tool Issue

    You need to run it for at least 8 passes to ensure the result is reliable.

  8. #8

    Re: Maintenance Tool Issue

    I see. I'll have to do this on weekend :) I'll post the results as soon as possible.

  9. #9

    Re: Maintenance Tool Issue

    Hello,

    Sorry that this took so long but I got it.

    Maintenance Tool Issue-20150728_204451-jpg

  10. #10
    jcgriff2's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Maintenance Tool Issue

    The screenshot shows the RAM passed - no errors.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  11. #11
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,839
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Maintenance Tool Issue

    Test hard drive.

    If HDD, run SeaTools for DOS, LONG test - http://www.sysnative.com/forums/hard...agnostics.html

    If SSD, check manufacturer's support site for firmware upgrades.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

  12. #12

    Re: Maintenance Tool Issue

    Upgraded to windows 10 and it's fixed... Thanks guys for all the suggestions and help.

  13. #13
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    15,839
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Maintenance Tool Issue

    Glad that you got it resolved.

    Regards. . .

    jcgriff2

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
    https://www.sysnative.com/
    Sysnative Hex-Decimal-UNIX Date Conversion

    Has Sysnative Forums helped you?
    Please consider donating to help support the forum.
    Thank You!

    Microsoft MVP 2009-2015

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