Laptop Windows 8.1 64Bit Sound popping, crackling, static

bc17 · Jan 19, 2015

Hello @all

so one week ago ive bought a Laptop (Acer Aspire VN7 591G-77A9) and so far i am amazed.
The only thing which bugs me is, when im watching TV over Horizon.TV or watching Youtube videos, the sound starts popping, crackling or even go static as soon as i minimize Chrome.
The sound is nice as long as i am in the Tab where the Videos is playing. The reason why its bad is, because i like to listen to some for example music on Youtube while im working on a powerpoint presentation ohr cheking my
emails in Thunderbird (<---- examples). I did almost everything, ive updated my Drivers, restored my Laptop a thousand times but still i have this annoying problem :/

With latencymon ive found out, that ntoskrnl.exe seems to be the problem but i dont know how to fix it.

I hope i did it right with my log file and i hope you can help me.

File-Upload.net - CPU.rar

Edit: here a screen fof latencymon Bild: unbenanntntkcg.png - abload.de

jcgriff2 · Jan 22, 2015

Check Acer support site for any outstanding driver + BIOS updates.

I tried entering "VN7 591G-77A9" for product; nothing came back - Download Drivers and Manuals | Acer Official Site

Other than that -- a 1 week old system with audio crackling - I would take it back and exchange for a new one.

For info, ntoskrnl.exe is the Windows NT Kernel and definitely is not the cause.

Lecube · Jan 31, 2015

Hello @all
same Problem here (popping and crackling sound)
im on a Asus G550JK
i have updated all my drivers
and Latencymon point the Ndis.sys latency problem
i have try different thing i have read on the internet but nothing works
i have read on the forum under win 7 threat that i should make a Xperf file
that i have done
Is there someone here that can read the file and maybe point more accurately the problem
thanks a lot

LeCube
View attachment 10686

Jared · Feb 1, 2015

Please start your own thread here:

Windows 8 | Windows RT - Sysnative Forums

Lecube · Feb 1, 2015

Jared said:
Please start your own thread here:

Windows 8 | Windows RT - Sysnative Forums

ok i'll do it right now
sorry and thanks

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Laptop Windows 8.1 64Bit Sound popping, crackling, static

bc17

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jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Lecube

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Jared

Sysnative Staff, BSOD Kernel Dump Expert

Lecube

New member

Laptop Windows 8.1 64Bit Sound popping, crackling, static

bc17

New member

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Lecube

New member

Jared

Sysnative Staff, BSOD Kernel Dump Expert

Lecube

New member

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)