1. #1
    wmorri's Avatar
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    explorer.exe crash everyday

    I am having a crash from explorer.exe everyday. I am not sure what is going on or how to check for error messages. Any help would be great.



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  2. #2
    satrow's Avatar
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    Re: explorer.exe crash everyday

    Hmm, carefully following the BSOD sticky should furnish us with enough information to begin tracking it down: http://www.sysnative.com/forums/bsod...8-7-vista.html don't miss the part about running the app as Administrator from the right-click.

    Did you install anything new, update Windows or uninstall software during the sessions leading up to the start of this?

    When does it happen, when you're actively using Explorer or does it also happen when left alone?

  3. #3
    Digerati's Avatar
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    Re: explorer.exe crash everyday

    And does it recover by itself, or do you have to reboot? Does it crash several times during the day, or just once?
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  4. #4
    wmorri's Avatar
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    Re: explorer.exe crash everyday

    I haven't had a crash in a couple of days. I went back and thought about all the programs I was using when the crash happened. I checked one of the games that I played and it appeared to be missing a file. After downloading the file I haven't had anymore crashes. Which subsequently caused a reboot of the computer.

    Well I was wrong it didn't fix the problem. I will download the app and run it tonight and post back with the results.
    Last edited by wmorri; 07-14-2013 at 09:49 PM.


  5. #5
    wmorri's Avatar
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    Re: explorer.exe crash everyday

    As requested the information from satrow's post
    Attached Files Attached Files


  6. #6
    satrow's Avatar
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        16GB G.Skill DDR3 2400
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        Onboard
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        3x250GB SSDs, 2x 2.5 1TB HDD JBOD
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        Seasonic 360W Gold
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      • Cooling:
        Be Quiet Shadow Rock Topflow + 2x case fans
      • Display:
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      • Operating System:
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    Re: explorer.exe crash everyday

    Hmm, in the collected files that I'm reasonably familiar with/experienced in, I'm not seeing anything I could directly link to Explorer crashes. The System looks pretty clean.

    For a Device Manager cleanup, I'd want to see the 2x non-installed devices updated, USB (3?) and SM Bus controller (the latter should install with updated chipset drivers from Intel).

    I see what looks like a Google Update crash during the (then) current session; I'd backup Bookmarks and saved passwords, uninstall Chrome, reboot and reinstall the latest version.

    There's a .dll I'm not familiar with loaded, it appears to be part of, probably, an MSI motherboard utility. These types of utilities are often problematic for a number of users; for troubleshooting purposes, it's better to uninstall the utility - some info here, I don't see it listed in Start/Programs: icclibdll_x64.dll - Should I Block It? (MD5 105cfe016ccb20175beacec146f175ab)



    I think we need someone more comfortable with scanning the EVTX logs and WER section to look in - they make me go cross-eyed, any takers?

  7. #7
    Digerati's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
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      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: explorer.exe crash everyday

    I think we need someone more comfortable with scanning the EVTX logs and WER section to look in - they make me go cross-eyed, any takers?
    I used to analyze logs almost daily in the Air Force. Not fun when all I wanted was a soldering iron in one hand and a meter probe in the other. For that reason, I never got into analyzing HJT logs [voluntarily], and respectfully decline your generous (? ) offer.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  8. #8
    wmorri's Avatar
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    Re: explorer.exe crash everyday

    I have fixed the problem. I was having problems with my video card freezing and I thought it was an explorer.exe crash. I have fixed it with an install of the latest beta drivers.


  9. #9
    Digerati's Avatar
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    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: explorer.exe crash everyday

    I don't like using beta drivers, but some times that is the only recourse. You might contact the maker and tell them the beta driver worked to find out when the release version of the driver will come out.

    BTW, where did you get the driver, from the GPU maker or the card maker? I ask because I prefer getting drivers from the card maker, and not directly from AMD or NVIDIA. This is because the card makers often tweak the GPU and graphics chipsets so they can advertise this or that "enhancement" over competing card makers using the same GPU and graphics chipset.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

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