1. #1

    Lost Office 2010

    Last Friday my wife tried to get to Word in Office 2010 and got the following "Microsoft Word Starter 2010 Cannot be opened. Try again or repair the product in Control Panel". I clicked on Click-to-Run Application Manager and got a screen pointing to the issue. There was a GREEN check mark and the word DONE. It fixed nothing. sftlist and sftvsa are running in Task Manager.
    I then went to EVENT LOG and found the message "The client was unable to connect to an application Virtualization Server.
    rc:16001E0A-00001D1"
    My wife only uses the HP S5-1110 with Windows Home Premium 64bit for Word, E-Mail and picture storage.
    I cleaned up space and ran Malwarebytes and Security Essentials with no luck.
    I have not installed Windows Updates for a long time because of issues identified by PATCH LADY at AskWoody.
    I plan on going there and identifying those KB's not installed to see if any of them should be tried. There are 4 for Office 2010, but if I can't start it I am concerned about the UPDATE function.
    Where can I go from here?


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  2. #2
    Corrine's Avatar
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    Re: Lost Office 2010



    Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

    Remember - A day without laughter is a day wasted.
    May the wind sing to you and the sun rise in your heart.

  3. #3

    Re: Lost Office 2010

    Her machine is an HP which came with Office 2010 installed. I don't have any disks and in fact I can't find the Windows Office 2010 product key. I am going to look in the HP D: and Register in hopes it is there.

  4. #4
    plodr's Avatar
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    Re: Lost Office 2010

    About the only thing I found was to order a recovery DVD
    HP Pavilion Slimline s5-1110 Desktop PC - Driver Downloads | HP(R) Customer Support

    I found a working download link, The problem is that it says it only works on 32 bit computers.
    Microsoft Office Starter 2010 Download - TechSpot

    and another I didn't test this download
    Microsoft Office Starter 2010 Download Free for Windows 10, 7, 8/8.1 (64 bit / 32 bit)
    Last edited by plodr; 10-23-2018 at 09:49 AM.

  5. #5
    plodr's Avatar
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    Re: Lost Office 2010

    I also found out from an older article at ghacks that you do not need a key to install.
    Download Microsoft Office Starter 2010 - gHacks Tech News
    Note: none of the download links in that article work.

  6. #6

    Re: Lost Office 2010

    In looking around, I found an article that suggests Disabling Click-To-Run in services.msc. Is it possible this has hung up Office 2010? Can HP Recovery re-install Office 2010 without messing up Windows 7? Another article suggests uninstalling 2010 and somehow re-installing it. Again, I have no media only the HP D: .

  7. #7
    plodr's Avatar
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    Re: Lost Office 2010

    I found an article that suggests Disabling Click-To-Run in services.msc. Is it possible this has hung up Office 2010?
    The only way to test it is to try it on the computer.

  8. #8

    Re: Lost Office 2010

    More Weird. services.msc and TaskManager fail to show Click-to-Run. Neither Running or Stopped. When I get a chance, I am going to locate it and activate it to see what happens. Right now she has WordPad so this is my confusion.

  9. #9
    plodr's Avatar
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    Re: Lost Office 2010

    If your wife's HP computer came with Office 2010 Starter then she doesn't have a "click to run" version so I would not expect to see it in services.

    Here is info about the Click to Run version of Office 2010
    https://support.microsoft.com/en-us/...or-office-2010

  10. #10

    Re: Lost Office 2010

    Interesting. Thanks plodr.

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