Symptoms
After you back up files by using Windows Backup on a Windows 7-based computer, you receive a notification that resembles the following:
Check your backup results
The backup completed but some files were skipped.
When you click the Options button that is next to the notification, you receive the following message:
Check your backup results
The backup completed but some files were skipped.
View skipped files
When you click the
View skipped files link, you see one of the following error logs.
Scenario 2:
- Backup encountered a problem while backing up file C:\Users\<User Name>\AppData\LocalLow. Error
The system cannot find the file specified. (0x80070002))
- Backup encountered a problem while backing up file C:\Users\<User Name>\Contacts. Error
The system cannot find the file specified. (0x80070002))
- Backup encountered a problem while backing up file C:\Users\<User Name>\Searches. Error
The system cannot find the file specified. (0x80070002))
Scenario 2 cause
This issue occurs if the following conditions are true:
• Windows Backup tries to back up files in the LocalLow, Contacts, and Searches folders.
• These folders are not present on your computer.
Note: These folders are created only if certain applications are installed on the computer.
Scenario 2 resolution: You can safely ignore this error message.
However, you can also use one of the following methods to eliminate this error message during future backup operations:
• Create the missing LocalLow, Contacts, and Searches folders that are listed in the error message.
• Exclude the folders from the files to back up in the Backup settings, and then include those folders in their original location. To exclude the folders in the additional locations and to include those folders in the original location, follow these steps:
- In Control Panel, open Backup and Restore.
- In the Backup section, click Change settings.
- In the Set up backup dialog box, click Next.
- In the What do you want to back up dialog box, click Let me choose, and then click Next.
- Expand Data Files, expand <your user name> Libraries, expand Additional Locations, and then click to clear the AppData folder, Contacts, and Searchescheck boxes.
- Expand Computer, expand the item for your system drive (for example, expand Local Disk (C:)), expand Users, expand <your user name>, and then click to select the AppData, Contacts, and Searchescheck boxes if they exist.
- Click Next, and then click Save settings and exit.
- In Backup and Restore, click Back up now to perform a new backup. The backup operation should complete without errors.