Hi Kelly and Welcome to Sysnative.
First off, I have no clue what is happening so it sure would help if we had more information. For example, we don't even know if a PC, notebook, Windows (and if so, version), Linux, wifi, Ethernet and more
How do you connect?
Is your computer on this network the only one with problems?
Did it used to work okay?
What are the specs of your computer?
However, for my final question, she recommended you.
MBAM Tech support referred you to Sysnative? That's good to know. Most of us here use and recommend MBAM. Thanks.