[SOLVED] HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

TheBootloader · Jun 9, 2016

Hi,

I have imaged an 800 G1 DM via SCCM with drivers - the keyboard and mouse work fine when I boot into Windows 7 for the first time.

However when I image any 800 G2 with the same image and the 800 G2 drivers the keyboard and mouse do not respond in any port.

Both machines have only USB 3 ports and I can see the driver files for USB3 and the KB / mouse when I connect the HDD to another machine. They do not work in safe mode either. The KB/mouse do work in the BIOS and during the initial SCCM imaging process.

What could be causing this and how can I fix it?

Any advice would be appreciated.

Thanks,

Mark

Digerati · Jun 10, 2016

I don't know why!

It is odd they don't work in Safe Mode but do in the BIOS. That sure suggests a setting somewhere is wrong. I see the computers both support PS/2. Have you tried a PS/2 keyboard and mouse to see what happens?

spunk.funk · Jun 11, 2016

Boot into Setup (Bios) go to Integrated Peripherals. Look for Legacy USB, if it is Disabled, then using your arrow and Enter key, Enable it.

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[SOLVED] HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

TheBootloader

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Digerati

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Hardware Expert
Microsoft MVP (Ret.)

spunk.funk

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[SOLVED] HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

TheBootloader

Contributor

Digerati

ModeratorHardware ExpertMicrosoft MVP (Ret.)

spunk.funk

Member

Moderator
Hardware Expert
Microsoft MVP (Ret.)