1. #1

    HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging


    I have imaged an 800 G1 DM via SCCM with drivers - the keyboard and mouse work fine when I boot into Windows 7 for the first time.

    However when I image any 800 G2 with the same image and the 800 G2 drivers the keyboard and mouse do not respond in any port.

    Both machines have only USB 3 ports and I can see the driver files for USB3 and the KB / mouse when I connect the HDD to another machine. They do not work in safe mode either. The KB/mouse do work in the BIOS and during the initial SCCM imaging process.

    What could be causing this and how can I fix it?

    Any advice would be appreciated.



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  2. #2
    Digerati's Avatar
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    Aug 2012
    Nebraska, USA
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
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      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
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      • Power Supply:
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      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
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      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

    I don't know why! It is odd they don't work in Safe Mode but do in the BIOS. That sure suggests a setting somewhere is wrong. I see the computers both support PS/2. Have you tried a PS/2 keyboard and mouse to see what happens?
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  3. #3

    Re: HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

    Boot into Setup (Bios) go to Integrated Peripherals. Look for Legacy USB, if it is Disabled, then using your arrow and Enter key, Enable it.

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