1. #1

    HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

    Hi,

    I have imaged an 800 G1 DM via SCCM with drivers - the keyboard and mouse work fine when I boot into Windows 7 for the first time.


    However when I image any 800 G2 with the same image and the 800 G2 drivers the keyboard and mouse do not respond in any port.


    Both machines have only USB 3 ports and I can see the driver files for USB3 and the KB / mouse when I connect the HDD to another machine. They do not work in safe mode either. The KB/mouse do work in the BIOS and during the initial SCCM imaging process.


    What could be causing this and how can I fix it?


    Any advice would be appreciated.


    Thanks,


    Mark


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  2. #2
    Digerati's Avatar
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    Re: HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

    I don't know why! It is odd they don't work in Safe Mode but do in the BIOS. That sure suggests a setting somewhere is wrong. I see the computers both support PS/2. Have you tried a PS/2 keyboard and mouse to see what happens?
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  3. #3

    Re: HP 800 G2 Desktop Mini 35W - Mouse / Keyboard not working after imaging

    Boot into Setup (Bios) go to Integrated Peripherals. Look for Legacy USB, if it is Disabled, then using your arrow and Enter key, Enable it.

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