1. #1

    Audio Crackling probably due to high latency of dxgkrnl.sys and storport.sys

    Hi all,

    I have tried to solve this on my own but I have now hit a wall.
    I identified my audio crackling issues by looking at LatencyMon results.
    It gave me dxgkrnl.sys and storport.sys as the culprits.
    I tried various forums but still cannot fix the issue.
    Anyone can help me please?
    Thank you!
    D.


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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Audio Crackling probably due to high latency of dxgkrnl.sys and storport.sys

    Is BIOS & Audio Drivers updated?

  3. #3

    Re: Audio Crackling probably due to high latency of dxgkrnl.sys and storport.sys

    Quote Originally Posted by jcgriff2 View Post
    Is BIOS & Audio Drivers updated?
    Yes they are all up to date.

  4. #4

    Unhappy Re: Audio Crackling probably due to high latency of dxgkrnl.sys and storport.sys

    Anyone?
    I'm stuck

  5. #5
    jcgriff2's Avatar
    Join Date
    Feb 2012
    Location
    New Jersey Shore
    Posts
    16,578
    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Audio Crackling probably due to high latency of dxgkrnl.sys and storport.sys

    What anti-virus/firewall do you have installed?

    The drivers you mentioned in post #1 -
    - dxgkrnl.sys - Microsoft DirectX Graphics Kernel
    - storport.sys - Microsoft Storage Driver

    Driver Reference Table - dxgkrnl.sys
    Driver Reference Table - storport.sys

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