F felixjo New member Joined Jan 20, 2019 Posts 4 Jan 20, 2019 #1 Hi. I bought Acer laptop a months ago and don’t do much other than web surfing and working with MS doc, excel and PowerPoint. Suddently this morning when I tried to open them, I get this message “the configuration registry database is corrupt” and none of them are working. Norton anti virus says my laptop is clean. I have work deadline coming and am panicking. Please guide me to solve this issue. I would appreciate big time.
Hi. I bought Acer laptop a months ago and don’t do much other than web surfing and working with MS doc, excel and PowerPoint. Suddently this morning when I tried to open them, I get this message “the configuration registry database is corrupt” and none of them are working. Norton anti virus says my laptop is clean. I have work deadline coming and am panicking. Please guide me to solve this issue. I would appreciate big time.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Jan 20, 2019 #2 Hi! Please start with the following: Upload Drivers Hive Navigate to C:\Windows\System32\config Right-click on the current DRIVERS file and select copy Note: If you get an error that the file is in use, reboot your computer and then try again. Right-click on your Desktop and select paste Right-click on the DRIVERS file on your Desktop and select Send To -> Compressed (zipped) Folder Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
Hi! Please start with the following: Upload Drivers Hive Navigate to C:\Windows\System32\config Right-click on the current DRIVERS file and select copy Note: If you get an error that the file is in use, reboot your computer and then try again. Right-click on your Desktop and select paste Right-click on the DRIVERS file on your Desktop and select Send To -> Compressed (zipped) Folder Upload the zip from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
F felixjo New member Joined Jan 20, 2019 Posts 4 Jan 20, 2019 #3 Done as instructed - I am super novice with the IT world so if I take time to reply, it doesnt mean I am offline. Thank you so much. Link: Dropbox - DRIVERS.zip Attachments DRIVERS.zip 1 MB · Views: 13 Last edited by a moderator: Jan 20, 2019
Done as instructed - I am super novice with the IT world so if I take time to reply, it doesnt mean I am offline. Thank you so much. Link: Dropbox - DRIVERS.zip
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Jan 22, 2019 #4 Do you get the error anywhere else?
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Jan 23, 2019 #6 Step#1 - FRST Scan 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 2. Right click to run as administrator. When the tool opens click Yes to disclaimer. 3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already). 4. Press Scan button. 5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop) 6. Please attach the log back here. 7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
Step#1 - FRST Scan 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 2. Right click to run as administrator. When the tool opens click Yes to disclaimer. 3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already). 4. Press Scan button. 5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop) 6. Please attach the log back here. 7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.