1. #1
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    VMware Workstation 15.0.2. crashes

    I would appreciate if someone had a look. This has been driving me crazy today. I cannot do anything update wise without this.

    No changes have been made to the host whatsoever.

    Things I have tried:

    Run as Admin
    Rename vmware.exe to zagreb.exe
    Reinstalling v15 (repair)
    Uninstalling and reinstalling from scratch.
    Moving the VM directory.
    Checked whether 3d acceleration was enabled.
    Checked whether favorites.vmls was present.
    Checked for driver remnants.

    I'd rather avoid contacting the support, because the licence was obtained through the university (as I'm a student) and I would have to contact our IT dept and so on and so forth, and the guy is slower than a snail...
    Attached Thumbnails Attached Thumbnails VMware Workstation 15.0.2. crashes-2018-11-29_232056-png  
    Attached Files Attached Files


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  2. #2
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    Re: VMware Workstation 15.0.2. crashes

    When does this error appear? When starting a VM or when starting VMWare Workstation? If it's upon starting a VM, is it all VMs or just the Windows Server 2012 R2 VM?


  3. #3
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    Re: VMware Workstation 15.0.2. crashes

    I start any VM, the VM works fine for a minute or two, then everything stops and returns the error.


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  4. #4
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    Re: VMware Workstation 15.0.2. crashes

    Might be going down the wrong route, but I'm seeing a lot of stuff related to the guest tools.

    What happens if you start a new VM from a blank ISO and try to start the installation of the VM? Does it crash during that (i.e. on a VM without guest tools installed)


  5. #5
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    Re: VMware Workstation 15.0.2. crashes

    Yes. All the same symptoms.


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  6. #6
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    Re: VMware Workstation 15.0.2. crashes

    Hmmm... Here's where the crash is occuring:

    PHP Code:
    /*
     *-----------------------------------------------------------------------------
     *
     * Unicode_AllocWithLength --
     *
     *      Allocates a new Unicode string given a buffer with both length
     *      in bytes and string encoding specified.
     *
     *      If lengthInBytes is -1, then buffer must be NUL-terminated.
     *      Otherwise, buffer must be of the specified length, but does
     *      not need to be NUL-terminated.
     *
     *    If buffer is NULL, then NULL is returned.
     *    In this case, lengthInBytes must be 0 or -1, consistent with
     *    an empty string.
     *
     *      Note that regardless of the encoding of the buffer passed to this
     *      function, the returned string can hold any Unicode characters.
     *
     *      If the buffer contains an invalid sequence of the specified
     *      encoding or memory could not be allocated, logs the buffer,
     *      and panics.
     *
     * Results:
     *      An allocated Unicode string containing the decoded characters
     *      in buffer, or NULL if input is NULL.
     *    Caller must pass the string to free to free.
     *
     * Side effects:
     *      None
     *
     *-----------------------------------------------------------------------------
     */

    char *
    Unicode_AllocWithLength(const void *buffer,       // IN:
                            
    ssize_t lengthInBytes,    // IN:
                            
    StringEncoding encoding)  // IN:
    {
       
    char *result;

       
    ASSERT(lengthInBytes >= || lengthInBytes == -1);

       if (
    buffer == NULL) {
          
    ASSERT(lengthInBytes <= 0);
          return 
    NULL;
       }

       
    encoding Unicode_ResolveEncoding(encoding);

       if (
    lengthInBytes == -1) {
          
    lengthInBytes Unicode_LengthInBytes(bufferencoding);
       }

       
    result UnicodeAllocInternal(bufferlengthInBytesencodingFALSE);

       if (
    result == NULL) {
          
    char *escapedBuffer Unicode_EscapeBuffer(bufferlengthInBytes,
                                                     
    encoding);

          
    /*
           * Log and panic on failure.
           */

          
    Log("%s: Couldn't convert invalid buffer [%s] from %s to Unicode.\n",
              
    __FUNCTION__,
              
    escapedBuffer escapedBuffer "(couldn't escape bytes)",
              
    Unicode_EncodingEnumToName(encoding));
          
    free(escapedBuffer);
          
    PANIC();
       }

       return 
    result;



  7. #7
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    Re: VMware Workstation 15.0.2. crashes

    Stupid question, you've rebooted your PC, right?


  8. #8
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    Re: VMware Workstation 15.0.2. crashes

    Yes, several times.


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  9. #9
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    Re: VMware Workstation 15.0.2. crashes

    Assumed as much

    It looks like (at least in the log you sent) in this instance it's crashing when doing clipboard related things

    Code:
    CoreDump_SetUnhandledExceptionFilter
    CoreDump_SetUnhandledExceptionFilter
    Util_Backtrace
    Panic_Panic
    Panic <==== This and above are handling the crash, 
    Unicode_AllocWithLength <== Where the crash is occuring. Function allocates a new Unicode string given a buffer with both length in bytes and string encoding specified. I can only assume there's something in/on the clipboard that it can't do unicode conversion on
    DnD_LocalStringToCPString <== No documentation on this, but DnD is the drag-and-drop code for VMWare. Looks like this code converts the string in the local clipboard to one that can be read by the guest
    DnD_SetCPClipboardFromLocalText <== Sets the clipboard in the guest to the contents of the local clipboard
    wui::dnd::CopyPaste::UpdateRemoteClipboard <== Pretty self expanatory function
    DllGetClassObject
    DllGetClassObject
    cui::Capability::FailureReasonList::begin
    cui::Capability::FailureReasonList::begin
    cui::VMStatus::User::GetIdleDuration
    vmdb::Context::Callback
    Vmdb_ProcessCallbacks
    Vmdb_ParseQuery
    GetAsyncKeyState
    IsRectEmpty
    IsRectEmpty
    KiUserCallbackDispatcher
    Do you have any other logs from other crashes?


  10. #10
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    Re: VMware Workstation 15.0.2. crashes

    There should be a minidump at: C:\Users\user\AppData\Local\Temp\vmware-user\zagreb.dmp

    Can you upload it?


  11. #11
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    Re: VMware Workstation 15.0.2. crashes

    Both logs and dump files.
    Attached Files Attached Files


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  12. #12
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    Re: VMware Workstation 15.0.2. crashes

    Can you try disabling copy/paste and drag&drop in your guest VMs to test:

    VMware Workstation 15.0.2. crashes-2018-11-30-01_23_48-window-png


  13. #13
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    Re: VMware Workstation 15.0.2. crashes

    As soon as I disabled C/P, the crashes stopped, but I need that function for WU. What may have caused it to go crazy?


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  14. #14
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    Re: VMware Workstation 15.0.2. crashes

    No idea what could be causing it right now, you'd probably need to speak to VMWare about that... From the log, it looks like it's failing to do a unicode conversion on the contents of the clipboard (see the code I posted earlier)

    Assume you don't have anything weird on your clipboard or haven't changed any language settings or anything?

    Can you enable shared folders to allow you to move stuff between VMs and your host PC?


  15. #15
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    Re: VMware Workstation 15.0.2. crashes

    No, the first time I saw this happen was when I copied some files to be sourced from my VM for a fix. Then it crashed and went haywire, but nothing special about them. I haven't touched lang settings. I can try that, yes.


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  16. #16
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    Re: VMware Workstation 15.0.2. crashes

    Interestingly, I've re-enabled C/P, but the issue has vanished for now. I'll keep an eye out. Thanks for the assist.
    niemiro says thanks for this.


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  17. #17
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    Re: VMware Workstation 15.0.2. crashes

    Have you installed the October 2018 update on your host computer recently?

    Microsoft updated the clipboard experience quite significantly in that release and it's not totally impossible it broke VMWare : How to use the new clipboard on Windows 10 October 2018 Update | Windows Central

    Try disabling clipboard history on your host computer, see if that helps at all.

  18. #18
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    Re: VMware Workstation 15.0.2. crashes

    I did, but back when it was initially released. It works for now, so I won't mess around much, but I'll leave this open for a week or so, just to make sure.
    niemiro says thanks for this.


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  19. #19
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    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: VMware Workstation 15.0.2. crashes

    Found the root cause, it was Richard all along SFG is having trouble with one log, when I copied it in, it crashed and brought VMware to its knees.

    Please shoot me a msg on FB and we'll investigate.


    Users needing assistance: If I haven't replied to your thread within 48 hours, please send me a Personal Message.

    Windows Update Academy Trainees: If I haven't replied to your CMF thread within 24 hours, please send me a Personal Message.

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