Hi all,
Seems I am yet another victim of this audio popping and despite trying everything I can think of I'm still suffering.
History:
Laptop has worked great on windows 10 for 2 years, and on windows 8 prior to that. A few weeks ago I had to open the laptop and sweep out the dust as she was overheating. I figured I might as well go the full hoge and spring clean a fresh install of win 10.
I used the Windows 10 media creation tool to create a fresh iso, burnt it to usb and reinstalled.
On first boot I had to access youtube to look a video (was trying to fix the breakes on my car lol) and the audio popping was intense. I figured it was because I didnt have any Dell drivers installed etc.
So I installed DriverBooster and updated everything to the latest drivers, on reboot the same issue appeared. So I started googling and came across the DPC issue.
Current Status:
I have now low level formated and reinstalled with clean windows 10 from the media creation tool, and followed the sticky's guide for xperf and trace files etc. The download is available at:
https://1drv.ms/u/s!ArXreXeCMuLIhHvOIDyBz4id9dhu
DPC latency is around 1000 - 1500 and caused by ndis.sys and on occasion storport.sys.
I have also updated all the drivers via driverbooster and driveridentifer and repeated the same xperf and trace. The download is available at:
https://1drv.ms/u/s!ArXreXeCMuLIhHrOH_zLnQvkvpZO
Other tests:
Seeing that this was ndis.sys and probably network related I tried the internal realtek 10/1000 cat 5 port. Same issue.
bcedit has been set to Yes, and tcpoptimzer used, sfc checked and driver verification is currently disabled.
Where to go now? any thoughts? I have both states imaged so I can switch back to either quickly for checks.
thanks
System specs:
System Manufacturer? - Dell
Laptop or Desktop? - Laptop
Exact model number (if laptop, check label on bottom) - Inspirion 15r SE 7520
OS ? (Windows 10, 8.1, 8, 7, Vista) - Windows 10
x86 (32bit) or x64 (64bit)? - x64
Service pack? - RS 4
What was original installed OS on system? - 8.1
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - Full
Age of system? (hardware)- 4 years
Age of OS installation? Fresh - <1 hour
Have you re-installed the OS? - Yes
CPU - i5 3230M
RAM (brand, EXACT model, what slots are you using?) - Kingston 2 x 4Gb
Video Card - intel HD 4000 and AMD 7730M
MotherBoard - (if NOT a laptop) - N/A
Power Supply - brand & wattage (if laptop, skip this one) - N/A
Is driver verifier enabled or disabled? - tried both, currently disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) - Windows clean build - no extras
Are you using proxy, vpn, ipfilters or similar software? - no
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) - no
Are you currently under/overclocking? Are there overclocking software installed on your system? - no and no
