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  1. #1

    Extremely Bad Preformance :(

    Hi, i'm new to this forum. I was recommended by a friend :)
    Hoping to get some help

    For awhile now I've had an underpreforming PC & now a constant stutter in games (at its lowest graphics quality) as well.

    I've bought a new MOBO, 3 Different sets of ram, & a new CPU + cooler. It hasn't helped.
    I tried reseting windows 10, reinstall all my programs. No effect.
    Tried a clean boot. No effect.
    Reinstalled chipset & gpu drivers multiple times + DDU.
    Temps are always normal.

    I've been trying for a couple weeks now to diagnose an issue.
    Nothing has worked.
    I would appreciate someone who could help me diagnose this issue as it's stumped me & others


    My info:

    My speccy snapshot (On my personal website, replaced any personal info): http://mercymains.com/speccy/BkDfDA8...RsAjd3ltSx.htm
    msinfo: http://mercymains.com/speccy/msinfo32.nfo
    dxdiag: http://mercymains.com/speccy/DxDiag.txt
    Latencymon (Always has the same things at the top of the list): https://i.imgur.com/dkWiILu.png

    System Manufacturer? ASUS
    Laptop or Desktop? Desktop
    Exact model number (if laptop, check label on bottom)
    OS ? (Windows 10, 8.1, 8, 7, Vista) Win 10
    x86 (32bit) or x64 (64bit)? 64 Bit
    Service pack? Windows 10 1709 16299.192
    What was original installed OS on system? Windows 10
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full version
    Age of system? (hardware) 1 year
    Age of OS installation? 1 Year
    Have you re-installed the OS? Yes, recently
    CPU Ryzen 7 1700x
    RAM (brand, EXACT model, what slots are you using?) CORSAIR Vengeance RGB 16GB (2 x 8GB) DDR4 3466 (PC4-27700) C16 - Intel 100/200 Series Desktop Memory N82E16820236190 in Grey dual channel slots
    Video Card GTX 1070
    MotherBoard - (if NOT a laptop) ASUSTeK COMPUTER INC. PRIME X370-PRO (AM4)
    Power Supply - brand & wattage (if laptop, skip this one) Toughpower Grand RGB 650W Gold Fully Modular
    Is driver verifier enabled or disabled? I think so, not sure.
    What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) ESET NOD32
    Are you using proxy, vpn, ipfilters or similar software? No
    Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
    Are you currently under/overclocking? Are there overclocking software installed on your system? Not anymore


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  2. #2
    Digerati's Avatar
    Join Date
    Aug 2012
    Location
    Nebraska, USA
    Posts
    3,405
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Extremely Bad Preformance :(

    Hi Gordon and Welcome to Sysnative.
    I've bought a new MOBO, 3 Different sets of ram, & a new CPU + cooler. It hasn't helped.
    Reinstalled chipset & gpu drivers multiple times + DDU.
    Well, that leaves your graphics solution, cooling and power.

    I realize you said your temps are "always normal" but that does not really help me since your normal may be be the same as my normal. Your temps shown in Speccy look good but may not show us what is happening when your system is under load. I note it says under the CPU data, "Average Temperature: 57C". While 57C is not a problem, the fact it says "average" suggests it has gone higher.

    Speccy has a system tray component for real time monitoring. I suggest you enable that and watch your temps then let us know where they top out at. Is the case interior clean of heat trapping dust? Does the case support larger or additional case fans?

    Do you have another graphics card you can try? What happens if you disconnect one of your monitors and run in single monitor mode for awhile?

    Last is power. That is a nice PSU but until Man can create perfection 100% of the time, even the best models from the best makers can have a unit that fails prematurely. Your voltages displayed in Speccy are will within the allowed 5% tolerances. However, Speccy is not consistent when it comes to voltages. For example, it is currently reporting the following for this computer:

    +3.3V = 2.021 V
    +5.0V = 3.369 V
    +12V = 0.051 V

    If any of those were true, this computer would not be running. So I recommend you check HWiNFO64. The massive amount of information this program displays can be overwhelming so I suggest you check "Sensors Only" when it starts - at least until you become more familiar with it.

    But understand, no software based hardware monitor can measure ripple. And because they take a snapshot of sensor values, they cannot show if the power supply is regulating power properly under all expected load levels. And because everything inside the computer relies on good clean stable power, I recommend swapping in a known good PSU to see if your problem continues.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  3. #3

    Re: Extremely Bad Preformance :(

    Hi, thanks for replying :)

    My GPU sits around 60C at full load, my CPU sits a little under 70C at load as well. The ryzen reports a higher temp in speccy though around 20C more than it really is. (a bug?). I'm certain it's not the temperature, I wish it was

    I tried disabling my 60hz monitor and only using my 144hz monitor & vice versa but no change.

    I tried a 650TI and the issue was even worse (of course)

    I opened HWINFO32, I'm not sure what to look at

    Can you suggest a power supply I should try?

  4. #4
    Digerati's Avatar
    Join Date
    Aug 2012
    Location
    Nebraska, USA
    Posts
    3,405
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Extremely Bad Preformance :(

    If you selected Sensors Only in HWiFO64, scroll down to your motherboard. Temps and voltages will be shown there. According the ATX Form Factor standard, PSUs must maintain voltages within the allowed 5% tolerances.

    Acceptable Tolerances:

    12VDC 5% = 11.4 to 12.6VDC
    5VDC 5% = 4.75 to 5.25VDC
    3.3VDC 5% = 3.14 to 3.47VDC

    If you can beg, borrow or steal a spare power supply from a spare computer, friend or relative, do that. While having a spare supply handy is nice, I don't recommend buying a new until you verify your current one is the problem.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  5. #5

    Re: Extremely Bad Preformance :(

    HWINFO32: https://i.imgur.com/pSpra3N.png

    The voltages seem ok

    I can try a 700W PSU in my older PC, thank you so much for helping

  6. #6
    Digerati's Avatar
    Join Date
    Aug 2012
    Location
    Nebraska, USA
    Posts
    3,405
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Extremely Bad Preformance :(

    No problem.

    I hope this 700W supply clears your problem. Since you also tried a different graphics card in addition to everything else you have done (replaced the CPU, motherboard, RAM and reinstalled Windows), I don't know what else it could be.

    You might also check your facility power. Every home and every computer user should have access to a AC Outlet Tester to ensure your outlet is properly wired and grounded. I recommend one with a GFCI (ground fault circuit interrupt) indicator as it can be used to test bathroom and kitchen outlets too. These testers can be found for your type and voltage outlet, foreign or domestic, (like this one for the UK) at most home improvement stores, or even the electrical department at Wal-Mart. Use it to test all the outlets in the house and if a fault is shown, have it fixed by a qualified electrician.

    And I always recommend all computers be on a good UPS with AVR (automatic voltage regulation). It is the AVR that makes them so valuable. Back up power during a full power outage is just a minor bonus feature. The better UPSs also have a LCD readout so you can use to check your line voltages. Last year mine alerted me to the line voltage being around 146VAC. Should be around 115VAC. I called the power company and they ended up replacing the transformer for the whole block.

    Keep us posted.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  7. #7
    Tekno Venus's Avatar
    Join Date
    Jul 2012
    Location
    UK
    Age
    20
    Posts
    5,882
    • specs System Specs
      • Manufacturer:
        Custom Built
      • Motherboard:
        ASUS Z170I ITX
      • CPU:
        Intel Core i7 6700K
      • Memory:
        16GB DDR4
      • Hard Drives:
        500GB Samsung 850 EVO, 2TB Seagate HDD
      • Power Supply:
        450W Corsair SFX
      • Case:
        Silverstone SG13 ITX
      • Cooling:
        Corsair H60i
      • Display:
        Dell U2715H - 2160x1440 27 inch
      • Operating System:
        Windows 10 Pro x64

    Re: Extremely Bad Preformance :(

    I see you have a HyperX cloud USB headset attached:

    USB Root Hub (USB 3.0)

    USB Composite Device

    HyperX Virtual Surround Sound
    Headset Earphone (HyperX Virtual Surround Sound)

    Headset Microphone (HyperX Virtual Surround Sound)

    Can you please remove any USB audio devices and their drivers/software for testing?


  8. #8

    Re: Extremely Bad Preformance :(

    Quote Originally Posted by Digerati View Post
    No problem.

    I hope this 700W supply clears your problem. Since you also tried a different graphics card in addition to everything else you have done (replaced the CPU, motherboard, RAM and reinstalled Windows), I don't know what else it could be.

    You might also check your facility power. Every home and every computer user should have access to a AC Outlet Tester to ensure your outlet is properly wired and grounded. I recommend one with a GFCI (ground fault circuit interrupt) indicator as it can be used to test bathroom and kitchen outlets too. These testers can be found for your type and voltage outlet, foreign or domestic, (like this one for the UK) at most home improvement stores, or even the electrical department at Wal-Mart. Use it to test all the outlets in the house and if a fault is shown, have it fixed by a qualified electrician.

    And I always recommend all computers be on a good UPS with AVR (automatic voltage regulation). It is the AVR that makes them so valuable. Back up power during a full power outage is just a minor bonus feature. The better UPSs also have a LCD readout so you can use to check your line voltages. Last year mine alerted me to the line voltage being around 146VAC. Should be around 115VAC. I called the power company and they ended up replacing the transformer for the whole block.

    Keep us posted.
    I've never thought of that! I know an electrical engineer so I'll contact him as well.

  9. #9

    Re: Extremely Bad Preformance :(

    Ok, I'll try and remove all my USB devices

  10. #10

    Re: Extremely Bad Preformance :(

    Quote Originally Posted by Tekno Venus View Post
    I see you have a HyperX cloud USB headset attached:

    USB Root Hub (USB 3.0)

    USB Composite Device

    HyperX Virtual Surround Sound
    Headset Earphone (HyperX Virtual Surround Sound)

    Headset Microphone (HyperX Virtual Surround Sound)

    Can you please remove any USB audio devices and their drivers/software for testing?
    I pulled out all USB devices except for my keyboard and mouse. Gameplay was be completely smooth randomly! but would go back to stuttering every few seconds. Do you have an idea on what to do next?

  11. #11

    Re: Extremely Bad Preformance :(

    anyone?

  12. #12
    Digerati's Avatar
    Join Date
    Aug 2012
    Location
    Nebraska, USA
    Posts
    3,405
    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: Extremely Bad Preformance :(

    Quote Originally Posted by gordon2 View Post
    anyone?
    Waiting to hear what happened with the 2nd power supply.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP Windows and Devices for IT, 2007 - 2018

    Heat is the bane of all electronics!

  13. #13

    Re: Extremely Bad Preformance :(

    I plugged in my older PSU that has around the same watts. No difference still I was googling and some people report on my current build of windows they get this same problem. I ran memtest86 and it reported no issues with my ram which was my next idea. This issue is incredible

  14. #14
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    8,662
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Extremely Bad Preformance :(

    Try plugging the computer into a different wall socket.
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  15. #15

    Re: Extremely Bad Preformance :(

    No change

  16. #16

    Re: Extremely Bad Preformance :(

    Quote Originally Posted by softwaremaniac View Post
    Try plugging the computer into a different wall socket.
    Is there a software to help find whats causing preformance issues?

  17. #17

    Re: Extremely Bad Preformance :(

    Can anyone make sense of this ? https://i.imgur.com/vyZy42P.png

  18. #18
    Moderator
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    Location
    Croatia
    Age
    22
    Posts
    8,662
    • specs System Specs
      • Motherboard:
        ASUS MAXIMUS ROG HERO X
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: Extremely Bad Preformance :(

    Have you tested the HDD?
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  19. #19

    Re: Extremely Bad Preformance :(

    Quote Originally Posted by softwaremaniac View Post
    Have you tested the HDD?
    I can try that, how should I test it?

  20. #20

    Re: Extremely Bad Preformance :(

    Typing driver verifier /reset in cmd fixed it :) thanks everyone

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