1. #1

    Question [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming

    Hi! I'm trying to understand what's going on with my PC assembled last month

    Here the details I can provide to you


    Laptop or Desktop? DESKTOP
    OS ? Windows 10
    x86 (32bit) or x64 (64bit)? 64 bit
    Service pack?
    What was original installed OS on system? Windows 10
    Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
    Age of system? (hardware) < 1 month
    Age of OS installation? < 1 month
    Have you re-installed the OS? No
    CPU: Ryzen 5 1600
    RAM: CMK16GX4M2C3000C16 Corsair Vengeance LPX 3000mhz 8 GB x 2
    Video Card: GTX 1080 Phoenix Gainward
    MotherBoard: AsRock AB350 Pro 4 (BIOS UPDATED to 3.20 version)
    Power Supply: XFX XTR 550w
    Is driver verifier enabled or disabled? How can I check this?
    What security software are you using? Windows Defender
    Are you using proxy, vpn, ipfilters or similar software? No
    Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software): No
    Are you currently under/overclocking? Are there overclocking software installed on your system? No

    I'm going to attach the msinfo32 (for some reason, I can't upload it) and dxdiag info.

    Here's what's happening to me: I've assembled the PC last month and after a week something went wrong: very randomly, i get a microfreeze, where audio buzzs (while I'm playing videogames or when I'm using the PC surfing web, watching videos on youtube etc)
    It happens every 30 minutes or every hour. The PC microfreeze for half a second and i can hear a buzzing noise from the speaker,s If i'm listening audio (like if the audio is looping)

    I did a lot of research. Someone told me to change the VSoc and try to adjust the voltage / frequency of the RAM but i don't want to, since i don't want touch the BIOS or Ryzen Master..I think It's a software problem (I've never done an Overclock to this machine)..Infact, i'm attaching a LatencyMon graph ( I've discovered this utility looking for a solution for my issue)

    As you can see there is a file called storport.sys which is causing the lag / struttering / freeze.

    It's like something is trying to access to this file but for some reasons, the operation take much more time than normal, causing the lag / buzzing audio noise.

    All I can say is that every driver is updated (Chipset from AMD, GPU from nvidia website etc, according to me. I've used DriverBooster to check if something wasn't updated) There is also the dxgkrnl.sys that is causing some sort of lag but mainly i think that the problem is caused by storport.sys

    Can you help me to understand what to do? I don't want to format Windows to see if I can solve the problem.
    Attached Thumbnails Attached Thumbnails [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming-latencymonimg-jpg  
    Attached Files Attached Files


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  2. #2
    xilolee's Avatar
    Join Date
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Hi Auronzolo.


    Speccy snapshot and MSinfo32 still missing.
    Post also dumo free portable (click) results here (menu action, export, text file).

  3. #3

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Quote Originally Posted by xilolee View Post
    Hi Auronzolo.


    Speccy snapshot and MSinfo32 still missing.
    Post also dumo free portable (click) results here (menu action, export, text file).
    Hi! Thank you for replying. Is it ok if the msinfo32 is in Italian? :/ And when I try to upload it with "Manage attachments" i get a Web Message: "Invalid file"
    I'm attaching Dumo.txt and here's Speccy http://speccy.piriform.com/results/i...X6zAfewfemiAQC
    Attached Files Attached Files

  4. #4

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Here is the msinfo32, I had to Zip it.
    Attached Files Attached Files

  5. #5
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,296
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Quote Originally Posted by Auronzolo View Post
    Is it ok if the msinfo32 is in Italian? :/
    Ok per chi conosce l'italiano, meno ok per gli altri.


    New bios 4.40 is available. If you think to update it, it is necessary to update first to 3.40.
    MB supported memory speeds: 3200+(OC)/2933(OC)/2667/2400/2133.
    Cpu max memory speed 2667MHz.
    Current memory speed: 2128MHz.
    RAM model not present in MB QVL.
    MB model not present in RAM QVL.
    Speccy reports a different model: CMK16GX4M2B3000C15, and this exists in corsair.com.
    Vengeance LPX 16GB (2x8GB) DDR4 DRAM 3000MHz C15 Memory Kit - Black.
    Speed rating PC4-24000 (3000MHz).
    SPD Latency 15-15-15-36, SPD Speed 2133MHz, SPD Voltage 1.2V.
    Tested Latency 15-17-17-35, Tested Speed 3000MHz, Tested Voltage 1.35V.
    You can increase the DRAM frequency to 2667MHz (in your bios settings), given that it's supported by both MB and CPU, and without overclocking.
    You can see dumo says there are updates:
    - AMD SATA Controller
    - AMD GPIO Controller
    - Asmedia 106x SATA Controller
    - Razer Mamba
    - Sound Blaster Audio Controller
    - Sound Blaster Z
    - TP-Link Wireless USB Adapter
    - NVIDIA GeForce GTX 1080

    Try to update them only from windows device manager (right-click on the item, update driver, search automatically...).
    For nvidia drivers: International nvidia drivers 390.65 WHQL

    New firmware available for samsung ssd 840 (non-evo, non-pro): ISO DXT09B0Q.

  6. #6

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Quote Originally Posted by xilolee View Post
    Quote Originally Posted by Auronzolo View Post
    Is it ok if the msinfo32 is in Italian? :/
    Ok per chi conosce l'italiano, meno ok per gli altri.


    New bios 4.40 is available. If you think to update it, it is necessary to update first to 3.40.
    MB supported memory speeds: 3200+(OC)/2933(OC)/2667/2400/2133.
    Cpu max memory speed 2667MHz.
    Current memory speed: 2128MHz.
    RAM model not present in MB QVL.
    MB model not present in RAM QVL.
    Speccy reports a different model: CMK16GX4M2B3000C15, and this exists in corsair.com.
    Vengeance LPX 16GB (2x8GB) DDR4 DRAM 3000MHz C15 Memory Kit - Black.
    Speed rating PC4-24000 (3000MHz).
    SPD Latency 15-15-15-36, SPD Speed 2133MHz, SPD Voltage 1.2V.
    Tested Latency 15-17-17-35, Tested Speed 3000MHz, Tested Voltage 1.35V.
    You can increase the DRAM frequency to 2667MHz (in your bios settings), given that it's supported by both MB and CPU, and without overclocking.
    You can see dumo says there are updates:
    - AMD SATA Controller
    - AMD GPIO Controller
    - Asmedia 106x SATA Controller
    - Razer Mamba
    - Sound Blaster Audio Controller
    - Sound Blaster Z
    - TP-Link Wireless USB Adapter
    - NVIDIA GeForce GTX 1080

    Try to update them only from windows device manager (right-click on the item, update driver, search automatically...).
    For nvidia drivers: International nvidia drivers 390.65 WHQL

    New firmware available for samsung ssd 840 (non-evo, non-pro): ISO DXT09B0Q.
    Glad you can understand Italian :) Anyway thank you for the support. Today I tryed to run memtest for 1h and half, passing the 1st phase with no errors. Not so much, I think I should let it run for 3+ hours but better than nothing. From BIOS I disabled the C6 feature.

    Speaking about the updates, if I try to update the Amd Sata controller, it says that the latest driver is up to date. And I don't want to update Sound Blaster driver because last time I did, it messed up my speakers and headphones.. I had to uninstall them and windows drivers than download them again to solve the problem.

    As soon as possible, I'm going to upload the rest. Regarding Samsung, have I to download the utility software from the website? The one needed to manage the Ssd? I'm using that SSD as Image disk for Windows, not working on it.

    Do you think am I forced to update the bios to ver. 4.40? I've heard that it could cause some issues (overclock maybe?)

    I didn't understand the part where you talk about the ram. If I try to turn Xmp profile on and try to increase the mhz to 2933 my pc won't start, rebooting itself for 5 times and forcing me to lower the mhz to 2800 mhz at least.

  7. #7
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,296
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Quote Originally Posted by Auronzolo View Post
    Today I tryed to run memtest for 1h and half, passing the 1st phase with no errors. Not so much, I think I should let it run for 3+ hours but better than nothing.
    What tool did you use?
    Check the hardware tutorials, I made four different tutorials for four different tools.
    HCIdesign memtest is the simpler (and my preferred, but others prefer passmark memtest86).


    Quote Originally Posted by Auronzolo View Post
    Regarding Samsung, have I to download the utility software from the website? The one needed to manage the Ssd? I'm using that SSD as Image disk for Windows, not working on it.
    Right now I'm cloning my HDD to a samsung SSD (bought two days ago).
    Its CD installed Samsung magician and Samsung data migration.
    It's probably available also from its website.
    I think you can update it using Samsung magician.
    It's not urgent given what you wrote.
    I checked now your SSD isn't in MB QVL.

    Quote Originally Posted by Auronzolo View Post
    Do you think am I forced to update the bios to ver. 4.40? I've heard that it could cause some issues (overclock maybe?)
    BIOS updates should solve problems and shouldn't cause them.
    By the way, it is only a suggestion (i.e., optional).

    Quote Originally Posted by Auronzolo View Post
    I didn't understand the part where you talk about the ram. If I try to turn Xmp profile on and try to increase the mhz to 2933 my pc won't start, rebooting itself for 5 times and forcing me to lower the mhz to 2800 mhz at least.
    I have a setting in my bios with which I can choose the ram speed: I set it to 1333.
    I hope you have a similar simple setting to set it to DDR2667 (PC4-21333).

  8. #8

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Quote Originally Posted by xilolee View Post
    Quote Originally Posted by Auronzolo View Post
    Today I tryed to run memtest for 1h and half, passing the 1st phase with no errors. Not so much, I think I should let it run for 3+ hours but better than nothing.
    What tool did you use?
    Check the hardware tutorials, I made four different tutorials for four different tools.
    HCIdesign memtest is the simpler (and my preferred, but others prefer passmark memtest86).


    Quote Originally Posted by Auronzolo View Post
    Regarding Samsung, have I to download the utility software from the website? The one needed to manage the Ssd? I'm using that SSD as Image disk for Windows, not working on it.
    Right now I'm cloning my HDD to a samsung SSD (bought two days ago).
    Its CD installed Samsung magician and Samsung data migration.
    It's probably available also from its website.
    I think you can update it using Samsung magician.
    It's not urgent given what you wrote.
    I checked now your SSD isn't in MB QVL.

    Quote Originally Posted by Auronzolo View Post
    Do you think am I forced to update the bios to ver. 4.40? I've heard that it could cause some issues (overclock maybe?)
    BIOS updates should solve problems and shouldn't cause them.
    By the way, it is only a suggestion (i.e., optional).

    Quote Originally Posted by Auronzolo View Post
    I didn't understand the part where you talk about the ram. If I try to turn Xmp profile on and try to increase the mhz to 2933 my pc won't start, rebooting itself for 5 times and forcing me to lower the mhz to 2800 mhz at least.
    I have a setting in my bios with which I can choose the ram speed: I set it to 1333.
    I hope you have a similar simple setting to set it to DDR2667 (PC4-21333).
    Hi! Yesterday i've ran memtest86 to check the RAM.

    Here's the thing i did today

    - Updated BIOS to ver. 3.40. For some reason the 1st boot after the updated didn't start but the 2nd one and the following, yes.
    - Updated Nvidia driver
    - Updated SATA / AHCI standard controller driver
    - Updated the Samsung SSD Firmware to the last one, using Magician

    For some reasons, I can't update AMD Sata Controller and AMD GPIO Controller, although I've downloaded the latest AMD Chipset driver from AMD site.

    Here's the situation after the Update.

    Razer Mamba;Razer;6.2.9200.16385;Update available (6.2.9200.16425)
    Sound Blaster Audio Controller;Creative Technology Ltd.;6.0.102.50;Update available (6.0.105.12)
    Sound Blaster Z;Creative Technology Ltd.;6.0.102.50;Update available (6.0.102.51)
    AMD GPIO Controller;AMD;2.0.1.0;Update available (2.2.0.71)
    AMD SATA Controller;AMD;1.2.1.402;Update available (1.3.1.277)
    AMD GPIO Controller;AMD;2.2.0.71;OK
    Controller AHCI SATA standard;Controller AHCI SATA standard;10.0.16299.98;OK
    AMD PCI;AMD;1.0.0.51;OK
    NVIDIA GeForce GTX 1080;NVIDIA;23.21.13.9065;OK
    Controller host AMD USB 3.10 eXtensible - 1.10 (Microsoft);Controller host USB xHCI generico;10.0.16299.125;OK
    Realtek PCIe GBE Family Controller #2;Realtek;10.23.1003.2017;OK
    [TV] Samsung 6 Series (40);Samsung;10.0.16299.15;OK
    AMD Ryzen 5 1600 Six-Core Processor ;AMD;10.0.16299.15;OK
    AMD SMBus;AMD;5.12.0.38;OK
    Steam Streaming Microphone;Valve Corporation Audio DDK;8.33.15.17;OK
    Steam Streaming Speakers;Valve Corporation Audio DDK;17.56.13.764;OK
    Asmedia 106x SATA Controller;Asmedia Technology;3.2.3.0;OK
    Vodafone Station;Vodafone;10.0.16299.15;OK
    AMD PSP 3.0 Device;AMD;4.5.0.0;OK
    Controller host AMD USB 3.0 eXtensible - 1.0 (Microsoft);Controller host USB xHCI generico;10.0.16299.125;OK
    Scheda di rete Broadcom 802.11a;Broadcom;6.30.223.256;OK


    As I said, I will not update the audio drivers because they create conflicts with the Windows audio drivers and well, Razer's driver are not the source of my problem ( I think ahah)

    Now I'm running Latencymon to see what's going on in my PC. I've been using the PC from 20 minutes and still no microfreeze with buzzing noise. It's too early to tell that the problem is solved, since the problem is very random, it can happens at every time. While i'm waiting, i'm posting a picture about Latencymon graphs. A question: is it normal that dxgkrnl.sys and nvlddmkm.sys cause high ISR and DPC? dxgkrnl is always the guilty for the high ISR while high DPC is caused by nvlddmkm.sys and storport.sys (this last one goes very high when a microfreeze happens).

    Edit: It's been 30 minutes now: I've ran The Witcher 3 for 5 minutes, to stress my PC and something caused the rising of process latency (bar is near to be red, is there a way to check which process caused it?) but ISR and DPC are still green / dark green, with dxgkrnl.sys and nvlddmkm.sys the major issues.
    Attached Thumbnails Attached Thumbnails [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming-latencymonimg-jpg  

  9. #9

    Re: Random microfreeze / struttering / latency while using PC / gaming

    2h and 40 of gaming. No microfreeze problem or stuttering ingame. If i will not see problems until this weekend, I think you helped me to solve my issue. Anyway updating the SATA Controller helped. Another Latencymon log.
    Attached Thumbnails Attached Thumbnails [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming-latencymonimg-jpg  

  10. #10

    Re: Random microfreeze / struttering / latency while using PC / gaming

    xilolee, you can mark this thread as "Solved"

    I don't have microofreeze anymore and no more buzzing noise.

    1 of these update solved my problem

    - Updated BIOS to ver. 3.40. For some reason the 1st boot after the updated didn't start but the 2nd one and the following, yes.
    - Updated Nvidia driver
    - Updated SATA / AHCI standard controller driver
    - Updated the Samsung SSD Firmware to the last one, using Magician

    I think the problem was caused by SATA / AHCI Controller driver, since storport.sys is related to it.

    Thank you for helping me. One more question: nvlddmkm.sys is the last thing causing average DPC. Since I did update the Nvidia driver, there isn't much i can do to solve it?

  11. #11
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,296
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Quote Originally Posted by Auronzolo View Post
    is it normal that dxgkrnl.sys and nvlddmkm.sys cause high ISR and DPC? dxgkrnl is always the guilty for the high ISR while high DPC is caused by nvlddmkm.sys and storport.sys (this last one goes very high when a microfreeze happens).
    This happened on my machine when I tried to run a game (assassin's creed iv black flag):
    Read More:


    And drivers tab:
    [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming-rtyy-jpg

    This one without game (just emule and MSIE):
    [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming-rtyt-jpg

    Not sure why there aren't AMD drivers running, but you can see dxgkrnl.sys as first hit.
    I suppose it's normal to see also nvidia drivers, given that they are for video...

  12. #12

    Re: Random microfreeze / struttering / latency while using PC / gaming

    Quote Originally Posted by xilolee View Post
    Quote Originally Posted by Auronzolo View Post
    is it normal that dxgkrnl.sys and nvlddmkm.sys cause high ISR and DPC? dxgkrnl is always the guilty for the high ISR while high DPC is caused by nvlddmkm.sys and storport.sys (this last one goes very high when a microfreeze happens).
    This happened on my machine when I tried to run a game (assassin's creed iv black flag):
    Read More:


    And drivers tab:
    [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming-rtyy-jpg

    This one without game (just emule and MSIE):
    [10ProV1709b16299 x64] Random microfreeze/struttering/latency while using PC/gaming-rtyt-jpg

    Not sure why there aren't AMD drivers running, but you can see dxgkrnl.sys as first hit.
    I suppose it's normal to see also nvidia drivers, given that they are for video...
    Ok, thank you. As long as it does not give me problems, then it's okay.

  13. #13
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,296
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Random microfreeze / struttering / latency while using PC / gaming


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