S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 23, 2017 #23 Woops, I have missed your reply. I apologize. May I see you Volume Mixer screenshot and Device Manager?
Woops, I have missed your reply. I apologize. May I see you Volume Mixer screenshot and Device Manager?
J Jedijfo Active member Joined Dec 18, 2017 Posts 30 Dec 24, 2017 #24 Here are the screens.. Attachments Image1.jpg 20.7 KB · Views: 2 Image3.jpg 85.1 KB · Views: 1 Image4.jpg 191.2 KB · Views: 1
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 24, 2017 #25 Click on Speakers in the first picture and verify that's configured correctly.
J Jedijfo Active member Joined Dec 18, 2017 Posts 30 Dec 24, 2017 #26 It appears they are configured correctly
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 24, 2017 #27 Do you have headphones or another set of speakers you could test?
J Jedijfo Active member Joined Dec 18, 2017 Posts 30 Dec 24, 2017 #28 No sound with the headphones. My speakers work fine when plugged into my iPhone. See attached. The green bar moves with the audio next to the speaker icon. But nothing out of the rear or front jacks Attachments Image1.jpg 31.7 KB · Views: 0
No sound with the headphones. My speakers work fine when plugged into my iPhone. See attached. The green bar moves with the audio next to the speaker icon. But nothing out of the rear or front jacks
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 24, 2017 #29 Hmmm, is there a chance you could borrow a W10 compatible sound card for testing purposes?
J Jedijfo Active member Joined Dec 18, 2017 Posts 30 Dec 24, 2017 #31 I got a Sound Blaster card, plugged it in and I have sound to the speakers. See the attached. The Realtek drivers are still installed according to device manager. Attachments Image1.jpg 82.8 KB · Views: 0 Image2.jpg 33.9 KB · Views: 0
I got a Sound Blaster card, plugged it in and I have sound to the speakers. See the attached. The Realtek drivers are still installed according to device manager.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 24, 2017 #32 Just to confirm: You now DO have sound and everything is normal? If that's the case it really might have been an incompatibility issue as I've suspected.
Just to confirm: You now DO have sound and everything is normal? If that's the case it really might have been an incompatibility issue as I've suspected.
J Jedijfo Active member Joined Dec 18, 2017 Posts 30 Dec 25, 2017 #33 I do have sound through the speakers now with the SB card installed. Everything seems to work. As far as incompatibility, I have attached 2 screenshots form the motherboard manufacturers (MSI) website showing that the latest Realtek audio driver I have installed is compatible with Win10 64 bit. The BIOS screen shows that the current version is 5.4. My BIOS is well below that. In fact it is the original BIOS that came with the MB. Could that be a problem? My other thought is that I have a failed (defective) sound output chip on the board. Attachments BIOS.jpg 122.3 KB · Views: 2 Realtek Audio Driver.jpg 121.2 KB · Views: 1
I do have sound through the speakers now with the SB card installed. Everything seems to work. As far as incompatibility, I have attached 2 screenshots form the motherboard manufacturers (MSI) website showing that the latest Realtek audio driver I have installed is compatible with Win10 64 bit. The BIOS screen shows that the current version is 5.4. My BIOS is well below that. In fact it is the original BIOS that came with the MB. Could that be a problem? My other thought is that I have a failed (defective) sound output chip on the board.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 25, 2017 #34 If it worked on an earlier OS version it shouldn't be the BIOS. If you know what you're doing, flash it to the latest version, but I'd just put in a compatible sound card :) Merry Christmas! Last edited: Dec 25, 2017
If it worked on an earlier OS version it shouldn't be the BIOS. If you know what you're doing, flash it to the latest version, but I'd just put in a compatible sound card :) Merry Christmas!
J Jedijfo Active member Joined Dec 18, 2017 Posts 30 Dec 25, 2017 #35 I think that is my best solution. I will use the SB card. I should not need the Realtek audio drivers anymore, correct??
I think that is my best solution. I will use the SB card. I should not need the Realtek audio drivers anymore, correct??
J Jedijfo Active member Joined Dec 18, 2017 Posts 30 Dec 25, 2017 #37 Thanks for all your help. I appreciate it. Jack
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 25, 2017 #38 No problem. Glad to have helped.