1. #1

    Question [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sys]

    Hello, I registered to this forum to try and see if I can fix my audio and video stuttering.

    I started having audio and video stuttering around April of 2017 when one night I
    turned off my computer and went to sleep. Next day when I got out of school and
    returned to home I started experiencing audio and video stuttering problems.

    I have returned the computer to warranty, they said that the computer was fixed and everything was working.
    They shipped the computer back to my house and I put all the cables back and turned on the computer.
    When I played a video to test that my computer had no audio and video stuttering then it still stuttered.

    I tried to install Windows 7 but it stuttered worse and more lag.

    LatencyMon just said that ndis.sys and nvlddmkm.sys caused the problem, some times the HD Audio Bus.

    I saw other threads regarding the same problem that I have and TomasD (one of the forum staff) told to run a Xperf trace.
    I don't know if he is still online but I ran a Xperf trace and I have a CPU.etl rar file which I uploaded to Dropbox. Dropbox - CPU.rar
    I hope that someone can help because I really want to solve this problem. Thank you.

    I ran a Xperf trace and uploaded the trace.etl file to dropbox. The link is Dropbox - trace.rar

    Specs:

    Barebones PC built by a company in my country (Estonia)
    Desktop
    No model number.
    Windows 10
    64 bit OS.
    No service pack. I have creators update on win 10 if im not wrong... version 15063
    Windows 10 was original.
    OS was pre installed on the desktop.
    Hardware is 9 months including everything.
    Age of OS installation is 1-2 months.
    I have reinstalled the OS.
    Intel Core i5-7600 3,5 ghz
    8 GB of ram, don't know the brand and its in a single channel slot.
    MSI GeForce GTX 1070 8GB OC.
    ASRock H110M-DGS, was before H110M-DVS but was changed in warranty.
    My power supply is VX-650 by Aerocool which is 650w.
    I think driver verifier is enabled im not sure...
    I am using anti virus which is malwarebytes.
    I use tunnelbear for some stuff but that doesn't affect my pc at all.
    I use daemon tools as my disk tool but hasnt affected the system aswell.
    I have underclocked but I clocked back to original because it didnt affect anything on the pc
    Attached Files Attached Files
    Last edited by xilolee; 12-12-2017 at 06:55 PM.


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  2. #2
    xilolee's Avatar
    Join Date
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    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    writhziden says thanks for this.

  3. #3
    jcgriff2's Avatar
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    • specs System Specs
      • Manufacturer:
        HP
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
        90w
      • Case:
        Laptop
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: Audio and video stuttering [ndis.sys and nvlddmkm.sys] UPDATED

    Be sure that your BIOS, audio and video drivers are updated.

  4. #4

    Re: Audio and video stuttering [ndis.sys and nvlddmkm.sys] UPDATED

    Quote Originally Posted by jcgriff2 View Post
    Be sure that your BIOS, audio and video drivers are updated.
    Audio and video drivers are updated but did you or someone
    check the trace file?

  5. #5
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Run this command from an elevated command prompt:
    ((verifier /query && verifier /querysettings) > "%userprofile%\desktop\VerSett.txt")
    VerSett.txt should appear on your desktop: open it and post the results here.
    If, in the first line, it doesn't say No drivers are currently verified., disable verifier: from an elevated command prompt, launch this command:
    verifier /reset
    At the moment, I can't remember if you need to restart windows.
    Most likely, you should restart it.
    Last edited by xilolee; 12-12-2017 at 07:11 PM.

  6. #6

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    The VerSett says "An unsupported command line parameter was specified.Run "verifier /?" for command line assistance."

    Plus if I try to reset verifier than it says no changes were made.

  7. #7
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
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    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    That's strange. On my system it works even in a simple command prompt window.

  8. #8

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Well, I really don't know what is up with my computer.

  9. #9
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Re-try with this one, from a command prompt:
    verifier /query && verifier /querysettings
    And copy/paste its result here.

  10. #10

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    These are the results

    No drivers are currently verified.

    Verifier Flags: 0x00000000


    Standard Flags:


    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.


    Additional Flags:


    [ ] 0x00000004 Randomized low resources simulation.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00000400 IRP logging.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.


    [X] Indicates flag is enabled.


    Boot Mode:


    Persistent


    Rules:


    All rules are using default settings


    Verified Drivers:


    None

  11. #11
    xilolee's Avatar
    Join Date
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    Posts
    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    And the stuttering is still present?

  12. #12

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Yes, the stutter is still present.

  13. #13
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    There are three revisions for H110M-DGS and H110M-DVS (your previous MB).
    Do you know the exact revision of your motherboard? (it is the first, the second or the third? Or don't you know?)
    When did the change happen?

    The following is valid for the first released version.
    On asrock, they say i5-7600(B0) is supported since bios P7.10.
    Bios detected in msinfo: 1.20 (but dated 10 May 2017? How is it possible?).
    Newer BIOS is 7.40 31 March 2017 (for the first released MB).
    Did you already update it?
    If yes, did you update it inside the windows environment?
    Or via "instant flash"?
    Last edited by xilolee; 12-18-2017 at 07:35 PM.

  14. #14

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    When motherboard was changed then it hasn't been updated.

    My previous motherboard was rev 3.0, I have a glass panel on my case so I see everything in my setup including motherboard rev.
    New motherboard is 3.0 rev aswell.
    I don't want to update because it doesn't have some new features I think... i havent checked

  15. #15
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Newer BIOSs are present:
    - stable P7.10 10/17/2017
    - beta P7.11 12/19/2017

    CPU intel i5-7600 supports DDR4-2133/2400 (and DDR3, but this MB supports DDR4) @ 1.35V.
    I don't know your ram model, speed and slot, therefore I can't check anything for it. Could you provide any details for it?
    A speccy snapshot could bring up more details.

    Intel management engine driver version 11.7.0.1045 (Dec 6 2017) is present: did you install it? What's the current version of it?
    Intel Rapid Storage Technology version 15.2.0.1020 (Nov 22 2016) is present: did you install it? What's the current version of it?

    Open device manager, universal serial bus controllers, and try right-click --> update driver on all USB 3.1 and 3.0 items.
    Last edited by xilolee; 12-24-2017 at 07:53 AM.

  16. #16

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Quote Originally Posted by xilolee View Post
    Newer BIOSs are present:
    - stable P7.10 10/17/2017
    - beta P7.11 12/19/2017

    CPU intel i5-7600 supports DDR4-2133/2400 (and DDR3, but this MB supports DDR4) @ 1.35V.
    I don't know your ram model, speed and slot, therefore I can't check anything for it. Could you provide any details for it?
    A speccy snapshot could bring up more details.

    Intel management engine driver version 11.7.0.1045 (Dec 6 2017) is present: did you install it? What's the current version of it?
    Intel Rapid Storage Technology version 15.2.0.1020 (Nov 22 2016) is present: did you install it? What's the current version of it?

    Open device manager, universal serial bus controllers, and try right-click --> update driver on all USB 3.1 and 3.0 items.
    I have done that but that doesn't help at all. I think the stuttering is in the GPU because everytime when I install nvidia drivers then it stutter but without nvidia drivers and using igpu it works like a charm. I also bought myself HyperX Cloud 2's for christmas because I needed a new headset aswell as a good microphone, it included a premium soundcard with 7.1 and when I played Rust with the sound card, there was minimal audio stuttering but it still happens sometimes.

  17. #17
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Does the problem happen with online videos and online games?
    Did you try offline video (and offline games)?

    Try to update the LAN drivers (click).

  18. #18

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy

    Quote Originally Posted by xilolee View Post
    Does the problem happen with online videos and online games?
    Did you try offline video (and offline games)?

    Try to update the LAN drivers (click).

    It happens in online games, games, offline video and games.

    I have updated LAN drivers couple of times but it really doesn't affect really.
    I'm really sure that the problem is in the gpu.

  19. #19
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,238
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [10v1703b15063 x64] Massive audio and video stuttering. [ndis.sys and nvlddmkm.sy


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