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  1. #1
    pocttopus's Avatar
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    Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Hello,

    I am having issues with my two LED monitors. After I shut down the desktop pc, monitor still continue to work and does not goes to sleep or shut downs itself. There is one message which goes around the screen with "Check cable connection".
    I used one VGA and one HDMI cable and there is no change after using on both monitors.

    The current monitor is model of Philips 223V7QHSB (223V7QHSB/00 Philips Full HD LCD monitor 223V7QHSB V Line 22 (21.5"/54.6 cm diag.) Full HD (1920 x 1080) - Philips Support) with latest driver installed.




    OS: Windows 10 Enterprise 2016 LTSB
    Motherboard: Asus h81m-k
    Graphics: Intel HD4400 (i3-4160)


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  2. #2
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    softwaremaniac's Avatar
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    Re: Monitor does not goes to sleep after my pc shut down

    Check cable connection message is normal as it refers to the fact that the GPU is not sending any image to the screen (because the PC is turrned off).
    If I haven't replied to your thread within 48 hours, please send me a Personal Message.

  3. #3
    pocttopus's Avatar
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        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
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      • Operating System:
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    Re: Monitor does not goes to sleep after my pc shut down

    Earlier I had experience when monitor goes down or sleep (something like these) and does not show any kind of message.
    LED light/indicator is also on, not blinking like other situations.

    Can I solve this?

  4. #4
    xilolee's Avatar
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    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Did you change your hardware?
    I.e., was you using another machine when the monitor went to sleep on its own?
    If yes, could you post the other machine details (system specs, especially the graphic card)?

  5. #5
    pocttopus's Avatar
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      • Manufacturer:
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      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Quote Originally Posted by xilolee View Post
    Did you change your hardware?
    I.e., was you using another machine when the monitor went to sleep on its own?
    If yes, could you post the other machine details (system specs, especially the graphic card)?
    No, I did not change anything.
    I am using the same machine all the time.
    I thought that this was an issue at the old monitor, but when I bought a new one the problem still exist.

  6. #6
    xilolee's Avatar
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        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    But did other monitors go to sleep in the past, with the same configuration/hardware?
    Or are you referring to other machines?

    Check in your bios settings (Advanced - System Agent Configuration - Graphics Configuration) the Render standby option: is it auto, enabled or disabled?
    You can also search DPMS/DPST in your BIOS (not sure if they're available).
    Last edited by xilolee; 12-02-2017 at 03:34 PM.

  7. #7
    pocttopus's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Quote Originally Posted by xilolee View Post
    But did other monitors go to sleep in the past, with the same configuration/hardware?
    At the beginning older monitor goes to sleep, but somehow after some time he continued to be turned on.
    I thought that this was issue from the old monitor, but when I bought a new one, the problem continues immediately.

    Quote Originally Posted by xilolee View Post
    Or are you referring to other machines?
    No

    Quote Originally Posted by xilolee View Post
    Check in your bios settings (Advanced - System Agent Configuration - Graphics Configuration) the Render standby option: is it auto, enabled or disabled?
    You can also search DPMS/DPST in your BIOS (not sure if they're available).
    It's auto.
    I didn't found DPMS/DPST in bios settings.
    Attached Thumbnails Attached Thumbnails Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down-img_20171202_204144-jpg  

  8. #8
    xilolee's Avatar
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        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
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        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Did you change any settings in the bios that could explain the current behavior?
    Did you already try to load optimized defaults?
    Did you use in the past (or are you still using) any software to optimize/tweak windows?
    (small list of examples: piriform ccleaner, wisecleaner, kerish doctor, ashampoo WinOptimizer, RegSeeker, TuneUp utilities, GlarySoft utilities, and so forth)

  9. #9
    pocttopus's Avatar
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    • specs System Specs
      • Manufacturer:
        Dell Inspiron
      • Model Number:
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      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Quote Originally Posted by xilolee View Post
    Did you change any settings in the bios that could explain the current behavior?
    No, I had not made any changes to BIOS.
    Quote Originally Posted by xilolee View Post
    Did you already try to load optimized defaults?
    No.
    Quote Originally Posted by xilolee View Post
    Did you use in the past (or are you still using) any software to optimize/tweak windows?
    (small list of examples: piriform ccleaner, wisecleaner, kerish doctor, ashampoo WinOptimizer, RegSeeker, TuneUp utilities, GlarySoft utilities, and so forth)
    I am using fresh installation of Win10 only couple of days, so I did not installed any kind of software from this list.
    I am using this:


  10. #10
    xilolee's Avatar
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      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Iobit driver booster and eusing registry cleaner fall in that list.
    Did you already use them?

    Try to load optimized defaults.

  11. #11
    pocttopus's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    I found in BIOS that earlier I had enabled cpu virtualization.
    After disabling the function monitor give a message that he is going on a sleep mode and led light/indicator was blinking.

    After couple of minutes the monitor has turned on by itself.

    Is that necessary to remove driver booster and eusing registry cleaner?
    I am very satisfied with them.

  12. #12
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    No, I just asked you if you already used them.
    If you didn't already use them, they couldn't be the culprits.
    But if you used them, we can't exclude they are the problem.
    Or you must be sure that you had the problem even without them, after the clean installation of windows.

  13. #13
    pocttopus's Avatar
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      • Manufacturer:
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      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Yes, I understand.
    I think that the problem existed even without them

    I had just remove them just to see if anything changes and unfortunately monitor still is turned on after shutting down the pc.

  14. #14
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    If I correctly understood, you tried to use the VGA connection (between your monitor and your pc), but the monitor still didn't shutdown.
    Does this happen only with this kind of OS (Windows 10 Enterprise 2016 LTSB)?
    I.e., did you check if this happens even on another OS (Win10 Home or Pro), with the VGA connection?

  15. #15
    pocttopus's Avatar
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    • specs System Specs
      • Manufacturer:
        Dell Inspiron
      • Model Number:
        3721
      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Previous I used Windows 10 Pro with old monitor with VGA cable. There was not HDMI or DVI output. The old monitor was not shutting down.
    Later I bought a new monitor and installed Windows 10 Enterprise LTSB. Now I am able to use VGA and HDMI cables and on both cables, the monitor is not shutting down.

  16. #16
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Try these:
    - Control Panel\Hardware and Sound\Power Options\System Settings - change settings that are currently unavailable - untick turn on fast startup - ok
    - From an elevated command prompt run this command: powercfg /h off

    Shutdown your pc and see if it worked.

  17. #17
    pocttopus's Avatar
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    • specs System Specs
      • Manufacturer:
        Dell Inspiron
      • Model Number:
        3721
      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Quote Originally Posted by xilolee View Post
    Try these:
    - Control Panel\Hardware and Sound\Power Options\System Settings - change settings that are currently unavailable - untick turn on fast startup - ok
    - From an elevated command prompt run this command: powercfg /h off

    Shutdown your pc and see if it worked.
    Is this okay because nothing has changed.





    EDIT*
    I didn't run as administrator so that was the error from cmd.
    After I used run as administrator there was no error.
    But after I shut down the computer, there is a different message on the screen of the monitor which is also blinking and almost impossible to read the text so it was difficult to understand "No video input"
    Also forgot to mention that I am using SSD from Samsung 850 Evo which also comes with Samsung Magician software.

  18. #18
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Try this: first log off (of windows), then shutdown.

    Note:
    I tried to shutdown my machine and the monitor was turned off (with both fast startup enabled and disabled): W10 home x64 v1709b16299 and VGA connection.
    It works also on another machine: Win10 pro x64 v1709b16299 and DVI-D connection (but the monitor must be switched on with its button at windows startup).
    Last edited by xilolee; 12-04-2017 at 04:46 PM.

  19. #19
    pocttopus's Avatar
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    • specs System Specs
      • Manufacturer:
        Dell Inspiron
      • Model Number:
        3721
      • CPU:
        i5-3337U @1.8GHz
      • Memory:
        8GB
      • Graphics:
        HD4000/AMD 7670HD
      • Hard Drives:
        Samsung 850 EVO 120gb, 1TB Hitachi 5400rpm
      • Display:
        1600x900
      • Operating System:
        Windows 10 Pro x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    I tried to log off then shutdown but everything is the same.
    He went to go sleep but after a couple of minutes by itself he turned on.

    Damm, this thing is so annoying.

  20. #20
    xilolee's Avatar
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    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Monitor Philips 223V7QHSB doesn't go sleep after my pc shut down

    Did you already try a reset? (Monitor menu, setup, reset, yes)

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