1. #1
    Adamsavage79's Avatar
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    [Win10v1511Build10586 x64] Windows Requiring a forced reboot

    This might be a long shot, but I'm hoping for a quick fix here. Basically Windows just goes all stupid/wierd on me after 3-4 days of being up. The first sign of a problem, is Facebook Messenger's chat are goes all white. Then as I try to use the computer more, Task Manager will not open, start menu will not open, and pressing Windows + L also does nothing. I can still browse online, but can't load anything that requires a stream, such a You Tube. Doing a hard reboot corrects the problem, until it does it again.

    Also, when I boot up. I have this start up delay of upwards of 30 seconds. I have windows on a SSD, so there should be no delay. I can launch Thunderbird, my email program, but firefox or Chrome, take about another 20-30 seconds to launch after clicking on them. I don't have much in terms of start up.. I have my Asus Al Suite, Skype, Norton Ghost, Dropbox, AVG Anti Virus, and Tune up utilities 2014..

    I plan to do a fresh install of Windows 10 in a month or so, when I upgrade my ram. So if I can't fix this problems fairly quickly, I will just deal with them until I eventually do the fresh install.


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  2. #2
    jcgriff2's Avatar
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    Re: Windows Requiring a forced reboot

    Hi -

    I would restore to default and then get rid of Tune up utilities 2014. Windows needs no help in the speed department. Speed is based on your hardware configuration.

    Bring up an Admin CMD prompt and run sfc /scannow

    It will take 30-60 minutes or so to run.

    Please post the results in your next post.

    Also, go to your SSDs manufacturer support site and check for a firmware upgrade. Often, SSDs sit on shelves for months while the firmware is upgraded. The SSDs sitting on the shelves obviously don't have the new firmware applied. This is a vital step to do as I've seen SSDs with old firmware cause BSODs.

    Everything you describe (well, mot items anyway) occur on my HP ENVY 17 Core i7 laptop - but after much more time - like weeks.

    I use Firefox for video streaming. Firefox will start at about 500 MB RAM and slowly work its way up to 5-8 GB RAM over a period of about 5-7 days. I have basically the same tabs open all the time with a different episode of a show. I'm not sure if Firefox is doing this on purpose or if there is a genuine memory leak. Going from 0.5 GB to 8 GB RAM usage is a huge increase.

    I have quirks that occur on other apps too. I don't have the sheer number of problems that you do and frankly would not expect them on some of the apps you mentioned.

    One thing that I wonder about is if you are running out of RAM or not and forcing your system to use virtual memory (HDD page file). Usually, you can check with Task Manager, but since yours goes out, keep SysInternals Process Explorer up and running. It's available free from Microsoft TechNet and I think you'll like it.

    Download; save to Desktop - https://live.sysinternals.com/procexp.exe

    RIGHT-click on procexp.exe, select "Run as Administrator"

    Select "View" tab; Select columns. Make sure "Working Set" is checked.

    Up top, you'll see several rectangular boxes going from left to right. Click on one of them; a secondary screen will appear that has various tabs on it - select the memory tab.

    I also want you to run WMI - Windows Management Instrumentation - to check on your virtual memory.

    Windows Management Instrumentation (WMI) - (Windows 10, 8.1, 8, 7, Vista)

    Run the text version of #34 - wmic pagefile - http://www.sysnative.com/SysnativeTu...pagefile_t.bat

    A Notepad will open with info like this -


    EDIT: We recently upgraded servers and there seems to be a slight problem with the batch files on that page. We'll have to run it manually.

    Bring up an Admin CMD prompt. Copy the following command; paste it into the CMD screen -
    Code:
    wmic pagefile list full >0 & start notepad 0
    This is the output:
    Code:
    AllocatedBaseSize=12252
    CurrentUsage=1922
    Description=C:\pagefile.sys
    InstallDate=20131220133842.488186-300
    Name=C:\pagefile.sys
    PeakUsage=10139
    Status=
    TempPageFile=FALSE
    The highlighted numbers are the ones we're after. The numbers are in MB. They represent virtual memory. The first line shows the amount of installed RAM. Mine is 12 GB.

    Obviously, "Current Usage" is just that - the amount of virtual memory currently being used. Mine says 1922, which is 1.922 GB. "Peak Usage" = the max amount of virtual memory used since last reboot. Mine is 10.139 GB. I know this to be correct because Notepad writes to the page file (virtual memory) and I know that I opened a text file around this size.

    What I want you to do is to take readings as things start to happen. Keep the CMD box in taskbar so you can call it up, press the up arrow (it will bring up your last command) and re-run the WMI pagefile command. I want to find out if your problems are related in any way to virtual memory usage.

    Lastly, run this troubleshooting app. No need to answer any of the questions. All I am after is the zip output file.

    Please attach the zip file to your next post. Don't be concerned that it says "BSOD" on it - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

    That's it for now.

    Regards. . .

    jcgriff2
    Last edited by jcgriff2; 11-15-2017 at 01:33 AM.

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  3. #3
    Adamsavage79's Avatar
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    Re: Windows Requiring a forced reboot

    I wouldn't know if I run out of ram, because with the computer running on only 8 gig, Windows would complain often when I reached 80%, so awile back I made a registry edit to turn that off. How would I turn it back on ? I used Tune Up, for more than just "speed" it cleans up after I remove a program, and it's got a nice built in file scredder which is handy to have at times. What do you mean by "restore to default" What I be restoring to default ?

    Also, in case you didn't follow the other two threads, I've ran Memtest plus for 6 passes and came back clean. Scanned my SSD for errors, also came back clean.



    AllocatedBaseSize=8192
    CurrentUsage=27
    Description=C:\pagefile.sys
    InstallDate=20170527200112.249329-240
    Name=C:\pagefile.sys
    PeakUsage=42
    Status=
    TempPageFile=FALSE

    SysnativeFileCollectionApp.zip

  4. #4
    jcgriff2's Avatar
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    Re: Windows Requiring a forced reboot

    Hi. . .

    I recommended removal of Tune-up Utilities 2014 because of age and I thought that all it did was attempt to enhance Windows performance via Registry edits. Windows needs no help with performance -- it is all up to your hardware.

    If you find it useful for other items besides registry edits, by all means, keep it. When I referred to "restore to defaults" - these types of apps usually have a "restore to defaults" selection to restore the registry to default settings. In other words, it would undo any changes that you have done like turning off the high RAM usage message, I'm sorry, but I have no idea how to turn it back on. Go through the registry options and see if you can find it.

    Did you do - ?
    Quote Originally Posted by jcgriff2 View Post
    Also, go to your SSDs manufacturer support site and check for a firmware upgrade. Often, SSDs sit on shelves for months while the firmware is upgraded. The SSDs sitting on the shelves obviously don't have the new firmware applied. This is a vital step to do as I've seen SSDs with old firmware cause BSODs.
    It's very important.

    Your virtual memory numbers:
    AllocatedBaseSize=8192
    CurrentUsage=27
    Description=C:\pagefile.sys
    InstallDate=20170527200112.249329-240
    Name=C:\pagefile.sys
    PeakUsage=42
    Status=
    TempPageFile=FALSE
    Virtual memory usage is nice and super-low. This means that you have adequate RAM (for *whatever* tasks you are currently performing). At the time you ran the WMI PAGEFILE CMD, you were using just 27 MB virtual memory; a total high usage of just 42 MB virtual memory since your last re-boot.

    I see that you either initially booted up your system (1st boot-up on a new system), reinstalled Windows or recreated your page file on May 27, 2017 - just about 6 months ago.

    EDIT: Another system report tells me your initial boot-up or Windows install date was actually
    Code:
    Original Install Date:     6/11/2016, 10:39:59 PM
    Update your NVIDIA video driver. Yours is dated December 2016; I'm sure that NVIDIA has updated it since then.

    First - create a system restore point - Windows System Restore - Create a Restore Point (Windows 10, 8.1, 8, 7 & Vista)

    Then update the driver - NVIDIA GeForce GTX 660 - Drivers | GeForce

    If you encounter a problem with the new driver, use the system restore point to get you back to pre-driver install status.
    START | type rstrui

    The video driver update may help you with a few of your problems that you described in post #1; not sure.

    Did the system go all goofy on you as you originally described?
    Read More:


    As I mentioned, my system does similar things when virtual memory usage gets out of control (using too much virtual memory). Your virtual memory numbers were far below high usage numbers that would cause problems. Be sure to run the WMI CMD command repeatedly when your system goes "all stupid/weird on you after 3-4 days of use". I need to see if virtual memory increases significantly or not.
    Code:
    wmic pagefile list full >0 & start notepad 0
    I found your other threads, but have not yet read them. I was glad to see one of them was a BSOD thread as I could not help but notice the dozens of BSODs in the zip file that you attached.

    BSOD at 85% during Windows Update

    And I see you've spent some time with our Window Update experts dealing with corrupted files - [Win10v1511Build10586 x64] Corrupt Sytem Files causing Win. upgrade to give me BSOD

    You mentioned in post #1 that you would be reinstalling Windows 10 in about a month. What's the reason for the wait? What is the reason for the reinstall?

    So for now - the NVIDIA driver update; repeatedly run WMIC CMD command when Windows gets goofy on you; check on the SSD firmware.

    Regards. . .

    jcgriff2

    EDIT: I saw in one of the other threads that you found a BIOS update for your system.

    YES - go ahead and install the BIOS update if you have not already done so.
    Last edited by jcgriff2; 11-17-2017 at 01:35 AM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  5. #5
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    Re: Windows Requiring a forced reboot

    The wait, is becuase I have windows set up in a way I like it, and I wanted to wait till I had new ram, due to Windows giving me warning when I reached 80% trying to play games. As for the Video card drivers being out of date, that's intentional. I had the newest drivers, and always updated to the current drivers and it made no difference. I said windows went wierd and stupid, as there was no other way to label it really. I will keep an eye on my pagefile. Not sure if this relivant, but this Windows was orginally 7. I upgraded it to Windows 10 awile back. This is why you are seeing two different dates. The date of my Windows Folder on my boot drive is marked at OCT 30h 2015. I don't recal when I upgraded to 10, but I know I did as my registry is showing signs of it,under HKEY_LOCAL_MACHINE\SYSTEM\Setup.

  6. #6
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    Re: [Win10v1511Build10586 x64] Windows Requiring a forced reboot

    I got rid of Tune Up, and updated drivers. Now my game is lagging out on me.. *sigh* The only fix for this, is just to get it over with it, and do a clean install at this point. I will do a fresh install either this weekend or next. I give up trying to fix this version of Windows. You can go ahead and mark this solved. We gave it our best shot, but in the end.. Windows is just degrading more and more on me. Thanks for all the help!

  7. #7
    jcgriff2's Avatar
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        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
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        12GB DDR3L SDRAM (2 DIMM)
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    Re: Windows Requiring a forced reboot

    Quote Originally Posted by Adamsavage79 View Post
    The wait, is becuase I have windows set up in a way I like it, and I wanted to wait till I had new ram, due to Windows giving me warning when I reached 80% trying to play games. As for the Video card drivers being out of date, that's intentional. I had the newest drivers, and always updated to the current drivers and it made no difference. I said windows went wierd and stupid, as there was no other way to label it really. I will keep an eye on my pagefile. Not sure if this relivant, but this Windows was orginally 7. I upgraded it to Windows 10 awile back. This is why you are seeing two different dates. The date of my Windows Folder on my boot drive is marked at OCT 30h 2015. I don't recal when I upgraded to 10, but I know I did as my registry is showing signs of it,under HKEY_LOCAL_MACHINE\SYSTEM\Setup.
    You should still update the video driver. Drivers are updated for a variety of reasons, one being security. Since video is one of the few areas where transition between user mode and kernel mode is possible, an outdated video driver may contain a vulnerability making it easier for *whoever* to perform a SQL injection for malicious purposes. A driver update (patch) may contain a fix if such a vulnerability is found.

    Another reason for driver updates is performance. I have a NVIDIA card in my other laptop and will never forget the series of updates that ended up with video running 10° cooler. 10° may not seem to be very much, but it can have one hell of a positive effect on your system.

    Regards. . .

    jcgriff2

    I recommend that you update the video driver and keep it updated.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  8. #8
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    Re: Windows Requiring a forced reboot

    Quote Originally Posted by jcgriff2 View Post
    I recommend that you update the video driver and keep it updated.
    I did actually. I'm runing the newest availble driver. It did help a bit with the lag in the game, but overall it's still there. I could install the game on my fresh copy of windows, on my other drive and see if it lags there as well.

  9. #9
    jcgriff2's Avatar
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      • CPU:
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        Beats Audio quad speakers and two subwoofers
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        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
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    Re: [Win10v1511Build10586 x64] Windows Requiring a forced reboot

    Quote Originally Posted by Adamsavage79 View Post
    I got rid of Tune Up, and updated drivers. Now my game is lagging out on me.. *sigh* The only fix for this, is just to get it over with it, and do a clean install at this point. I will do a fresh install either this weekend or next. I give up trying to fix this version of Windows. You can go ahead and mark this solved. We gave it our best shot, but in the end.. Windows is just degrading more and more on me. Thanks for all the help!
    The game just logs you out while you're playing it?

    I am not a gamer; have NEVER played a video game in my life.

    I think a Windows reinstall is warranted here.

    Be sure when you reach Desktop after the reinstall that you go directly to Windows Updates and allow ALL to install.

    Regards. . .

    jcgriff2
    Last edited by jcgriff2; 11-19-2017 at 10:00 PM.

    BSOD Posting Instructions - Windows 10, 8.1, 8, 7 & Vista ` ` `Carrona Driver Reference Table (DRT)
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  10. #10
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    Re: [Win10v1511Build10586 x64] Windows Requiring a forced reboot

    I think you've misread, John :)

    The game doesn't log him out, but rather game is LAGGING while he plays it, as in sttuters and such.
    jcgriff2 says thanks for this.

  11. #11
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    Re: [Win10v1511Build10586 x64] Windows Requiring a forced reboot

    Quote Originally Posted by softwaremaniac View Post
    I think you've misread, John :)

    The game doesn't log him out, but rather game is LAGGING while he plays it, as in sttuters and such.
    This. I did a google on Heroes of the Storm Lag, and I think I may of found a solution. I did the suggestions below, and I notice huge improvement in overall gameplay. The lag is still there, but it's very slight and not nearly as strong as it was earlier today.

    Hey guys,I'm posting this after days of investigations, downloading of countless drivers, and switching almost any pluggable component on my laptop.


    I too, like you, experienced bad lagging for unexplained reasons. This lag occurred only within HoTS, and nowhere else, so I ruled out a network problem, as well as a Graphics Card problem after setting everything to LOW, and still experiencing issues.


    What worked for me eventually, was realizing that the lagging mostly happened in group encounters and when action took place.


    Siimply set your Sound Quality to Medium or Low instead of High, and you should be golden!


    If you uncover more information, please post your findings here, hopefully this will help everyone who's been experiencing bad lagging for unexplained reasons.

  12. #12
    jcgriff2's Avatar
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    Re: [Win10v1511Build10586 x64] Windows Requiring a forced reboot

    Quote Originally Posted by softwaremaniac View Post
    I think you've misread, John :)

    The game doesn't log him out, but rather game is LAGGING while he plays it, as in sttuters and such.
    Yes - my mistake. I have IE @ 150% magnification - maybe I need glasses too!

    I read that as "lOgging"; not lAgging".

    Thanks for the catch.

    John

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  13. #13
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    Re: [Win10v1511Build10586 x64] Windows Requiring a forced reboot

    I think the reason Windows doesn't respond to Task Manager, and such is that it thinks the program doesn't exist. Earlier I tried to get into my settings, via personalization and Windows came back saying something about not having a program associated with it. Def doing a clean install this week. Maybe Wednesday after work.. I can't even play Audio CD'S now without the audio stuttering, and the same CD plays fine on my clean install, on my other drive.

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