1. #1

    Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryption

    Hi, I have turned on the Bitlocker on my VAIO S13 laptop last night, which has Windows 10 ~ 1703 Build. And couldn't boot it this morning, but I do have an access to command prompt via advanced options, where I was able to turn off the bit locker and decrypt the drive and see all my contents.

    However, I still couldn't be able to boot it at all, including safe mode.

    I would highly appreciate your help on this, instead of resetting my laptop.

    Thanks, Dave R


    • Ad Bot

      advertising
      Beep.

        
       

  2. #2

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    As part of my troubleshooting, I turned off the Windows 10 automatic repair, and it prompted me with this error:


    File: \Windows\System32\ntoskrnl.exe
    Error code: 0xc0000221


    Please advice. I would highly appreciate your help!

  3. #3
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,192
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    Hi Swadesi.

    Run bcdedit on the system partition and see if device and osdevice, under OS loader section, are set to partition=C: (obviously, only if you have installed your system in c:. If you installed it in z:, you must use z:).
    Last edited by xilolee; 10-26-2017 at 04:05 PM.

  4. #4
    Sysnative Staff
    BSOD Kernel Dump Analyst
    Contributor

    Join Date
    May 2015
    Location
    The Netherlands
    Age
    21
    Posts
    617
    • specs System Specs
      • Manufacturer:
        Custom build
      • Motherboard:
        Gigabyte B150-HD3P-CF
      • CPU:
        Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
      • Memory:
        16GB DDR4 Crucial Ballistix Sport LT BLS8G4D240F
      • Graphics:
        Intel(R) HD Graphics 530
      • Sound Card:
        (1) Intel(R) Display Audio (2) Realtek HD Audio
      • Hard Drives:
        Crucial MX200 500GB & 2x Toshiba DT01ACA300
      • Power Supply:
        Corsair RM550x
      • Case:
        Fractal Design Define S
      • Cooling:
        Cooler Master TX3 i
      • Display:
        24" Liyama ProLite XB2483HSU-B2 & 24" Dell Ultrasharp U2414H
      • Operating System:
        Windows 10 Pro

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    0xc0000221 has 3 common causes
    - hard drive
    - bad RAM
    - corrupted file

    Run the following tests to test the hard drive(s) and RAM, both are bootable.
    HDD - Hard Drive (HDD) Diagnostics + SSD Test
    RAM - Test RAM With Memtest86+

  5. #5

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    Quote Originally Posted by xilolee View Post
    Hi Swadesi.

    Run bcdedit on the system partition and see if device and osdevice, under OS loader section, are set to partition=C: (obviously, only if you have installed your system in c:. If you installed it in z:, you must use z:).
    Thanks, I already checked it and both says "C:" which is correct in my case!

  6. #6

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    Quote Originally Posted by axe0 View Post
    0xc0000221 has 3 common causes
    - hard drive
    - bad RAM
    - corrupted file

    Run the following tests to test the hard drive(s) and RAM, both are bootable.
    HDD - Hard Drive (HDD) Diagnostics + SSD Test
    RAM - Test RAM With Memtest86+
    Thanks for your suggestions! Let me try testing it and will let you know shortly!

    Question - if it's the corrupted file, in this case "ntoskrnl.exe", how could we fix it?

  7. #7
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,192
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    This is a summary of an article on microsoft (docs), written by Don Marshall (MS employee?) here (click):
    • If a specific file was identified in the bug check message as being corrupted, you can try replacing that individual file manually.
    • Disabling memory caching of the BIOS might also resolve this error.
    • If the error occurred immediately after RAM was added to the system, the paging file might be corrupted or the new RAM itself might be either faulty or incompatible.
    • Run the Emergency Recovery Disk (ERD) and allow the system to repair or replace the missing or damaged driver file on the system partition.
    • Disk errors can be a source of file corruption. Run Chkdsk /r to detect and resolve any file system structural corruption.
    • You can also run an in-place upgrade over the existing copy of Windows.

  8. #8

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    Thanks Xilolee, hoping we could resolve this error with your input/lead. I will keep you posted shortly

  9. #9
    xilolee's Avatar
    Join Date
    Dec 2013
    Location
    World, Europe, Italy
    Posts
    2,192
    • specs System Specs
      • Manufacturer:
        XILOLEE.com
      • Model Number:
        XILO
      • Motherboard:
        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
      • Hard Drives:
        Seagate ST500DM002-1BD142 500GB 7200RPM
      • Power Supply:
        SuperFlower 450W 80+ Platinum (SF-450P14PE)
      • Case:
        Sharkoon VG4-S
      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: Windows 10 1703 Build, NOT booting after turning off/decrypt the Bitlocker encryp

    How did you turn off bitlocker?
    Have you used the command manage-bde -off ? Or what?
    Instead, what's the result of manage-bde -status ?

Similar Threads

  1. Replies: 33
    Last Post: 09-14-2015, 01:22 PM
  2. Replies: 0
    Last Post: 04-13-2015, 08:47 PM
  3. Replies: 0
    Last Post: 04-10-2015, 11:33 PM
  4. Replies: 0
    Last Post: 06-13-2012, 04:50 AM

Log in

Log in