1. #1

    resetTOCUhpad shutdown/restart error.

    Yes ...

    ResetTocuhPad is preventing restart
    is what is says on W10-restart. This is W10 Home, build 16299.rs3_release.170928-1534.


    Version 10.0.16299.19
    Recently upgraded from 8.1 with all W10 updates, OEM drivers .. basically bare bones for apps. Dell Touchpad works fine. Have uninstalled and reinstalled driver and made sure it is the current version from Dell. This strange error pops up during restart and does not seem to time out and restart, but instead times out back to Desktop. Restart Anyway does restart.

    I did a search for

    but nothing was found. tocuhpad not found in registry.

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  2. #2
    jcgriff2's Avatar
    Join Date
    Feb 2012
    New Jersey Shore
    • specs System Specs
      • Manufacturer:
      • Model Number:
        HP ENVY TouchSmart 17-j130us Notebook - E8A04UA
      • Motherboard:
        HP Insyde 720265-501 6050A2549501-MB-A02
      • CPU:
        Intel Core i7-4700MQ Processor with Turbo Boost up to 3.4GHz.
      • Memory:
        12GB DDR3L SDRAM (2 DIMM)
      • Graphics:
        Intel HD graphics 4600 with up to 1792MB total graphics memory
      • Sound Card:
        Beats Audio quad speakers and two subwoofers
      • Hard Drives:
        1TB 5400RPM hard drive with HP ProtectSmart Hard Drive Protection
      • Disk Drives:
        Hitachi 500 GB SSD; 7 TB USB External
      • Power Supply:
      • Case:
      • Display:
        17.3-inch diagonal HD+ BrightView LED-backlit touchscreen display (1600 x 900)
      • Operating System:
        Windows 8.1

    Re: resetTOCUhpad shutdown/restart error.

    Quote Originally Posted by WacoJohn View Post
    .....Dell Touchpad works fine. Have uninstalled and reinstalled driver and made sure it is the current version from Dell. This strange error pops up during restart and does not seem to time out and restart, but instead times out back to Desktop. ....
    What is the strange error?

    I'm sorry, but I don't quite understand what the question is here.

    Regards. . .


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  3. #3
    BSOD Kernel Dump Analyst
    Windows Update Senior Analyst
    softwaremaniac's Avatar
    Join Date
    Oct 2014
    • specs System Specs
      • Motherboard:
      • CPU:
        Intel Core i7-8700K 3.7GHz
      • Memory:
        Crucial 2x8GB DDR4 2666 MHz
      • Graphics:
        Gigabyte GTX 1080 G1 Gaming 8 GB
      • Sound Card:
        Asus Xonar DSX
      • Hard Drives:
        WD Caviar Black 1TB SATA III 7200rpm, WD Caviar Black 6TB SATA III 7200rpm
      • Disk Drives:
        Samsung 960 Evo 256GB NVME PCIe
      • Power Supply:
        Corsair HX 750W 80+ Platinum
      • Case:
        Fractal Design Define R6
      • Cooling:
        Noctua NH-D14
      • Display:
        Philips Brilliance BDM4065UC 4K 3840x2160
      • Operating System:
        Windows 10 Pro 1803 x64

    Re: resetTOCUhpad shutdown/restart error.

    I think this might be a typo in the Insider version. Please upgrade your system to the latest RTM release and not the Insider one and see if that remedies your issue.

  4. #4

    Re: resetTOCUhpad shutdown/restart error.

    Hi WacoJohn,

    I'm using a Dell XPS 12 (9Q23) and have the same issue.
    I think the "Tocuh" is a typo on some internal metadata of the application. I think the problem application is the Atmel TouchScreen Control, the ResetTouch.exe. This application lives in c:\Program Files\Dell\QuickSet, and I was running version

    Within the last half hour I've updated Dell QuickSet from 10.15.013 to 10.15.018, which has updated ResetTouch.exe to and am waiting to see if that helps matters or now.

  5. #5

    Re: resetTOCUhpad shutdown/restart error.

    WOW .. somehow, I was not notified of any replies. So sorry. No longer getting that shutdown/restart notification with the mispelling in it. I am NOW, running W10 Home Build 16299.rs3_release.170928-1534 also known as

    C:\Users\owner>verMicrosoft Windows [Version 10.0.16299.19]

    so no longer having the issue. Thank you all for the replies.

  6. #6

    Re: resetTOCUhpad shutdown/restart error.

    For the benefit of others, ... the REAL cause of this problem (for me) was that an update of Dell Quickset for W10 was needed. Get it from Dell Drivers and Downloads. Has take me months to figure out that was the problem. At least ... for me.

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