1. #1

    [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Hi there, i've read the rules for posting, i hope to do this the right way. I've been experiencing random click from my monitor since ten days ago. I've done nothing unusual, just re-arranging my desk. Audio keeps clicking and when i play on ableton it randomly shortly freezes (i'll attach a video to explain this).




    I first thought of a problem of my audio device or any usb cable, but i tried everything from changing usb cable, changing usb port, deleting and reinstalling the audio drivers, using a different audio device which works smoothly on my laptop, and no improvements.

    Here's the requested files.


    1. Assembled by myself
    2. Desktop
    3. None
    4. Windows 10
    5. x64
    6. I dont know
    7. None, blank ssd.
    8. Full retail
    9. Most hardware just 4 months
    10. 4 months
    11. No
    12. Ryzen 7 1700
    13. D4 3200 16GB C16 Corsair Ven k2 [CMK16GX4M2B3200C16R] installed as suggested on manual in slot a2 and b2
    14. GTX 570
    15. AM4 MSI B350 TOMAHAWK Ryzen
    16. XFX XTR 550
    17. i dont know what it is
    18. avg free, malawarebytes, zone alarm firewall
    19. Nope
    20. Daemon tools lite
    21. Just the rams at 2933 mhz. I have ryzen master installed and msi afterburner.


    Trace:
    2017-10-06_mrze74jj | Files.fm.

    dxdiag msinfo32.zip

    That's my latencymon results:

    _________________________________________________________________________________________________________
    CONCLUSION
    _________________________________________________________________________________________________________
    Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
    LatencyMon has been analyzing your system for 0:00:19 (h:mm:ss) on all processors.




    _________________________________________________________________________________________________________
    SYSTEM INFORMATION
    _________________________________________________________________________________________________________
    Computer name: DESKTOP-9VRHR3N
    OS version: Windows 10 , 10.0, build: 15063 (x64)
    Hardware: MS-7A34, Micro-Star International Co., Ltd., B350 TOMAHAWK (MS-7A34)
    CPU: AuthenticAMD AMD Ryzen 7 1700 Eight-Core Processor
    Logical processors: 16
    Processor groups: 1
    RAM: 16336 MB total




    _________________________________________________________________________________________________________
    CPU SPEED
    _________________________________________________________________________________________________________
    Reported CPU speed: 30 MHz


    Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.




    _________________________________________________________________________________________________________
    MEASURED INTERRUPT TO USER PROCESS LATENCIES
    _________________________________________________________________________________________________________
    The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.


    Highest measured interrupt to process latency (Ás): 7810,385334
    Average measured interrupt to process latency (Ás): 10,365484


    Highest measured interrupt to DPC latency (Ás): 7701,500057
    Average measured interrupt to DPC latency (Ás): 5,312039




    _________________________________________________________________________________________________________
    REPORTED ISRs
    _________________________________________________________________________________________________________
    Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.


    Highest ISR routine execution time (Ás): 68,220
    Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation


    Highest reported total ISR routine time (%): 0,011468
    Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation


    Total time spent in ISRs (%) 0,016250


    ISR count (execution time <250 Ás): 17489
    ISR count (execution time 250-500 Ás): 0
    ISR count (execution time 500-999 Ás): 0
    ISR count (execution time 1000-1999 Ás): 0
    ISR count (execution time 2000-3999 Ás): 0
    ISR count (execution time >=4000 Ás): 0




    _________________________________________________________________________________________________________
    REPORTED DPCs
    _________________________________________________________________________________________________________
    DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.


    Highest DPC routine execution time (Ás): 4799,070
    Driver with highest DPC routine execution time: tcpip.sys - Driver TCP/IP, Microsoft Corporation


    Highest reported total DPC routine time (%): 0,061583
    Driver with highest DPC total execution time: Wdf01000.sys - Runtime framework driver modalitÓ kernel, Microsoft Corporation


    Total time spent in DPCs (%) 0,099275


    DPC count (execution time <250 Ás): 22227
    DPC count (execution time 250-500 Ás): 0
    DPC count (execution time 500-999 Ás): 2
    DPC count (execution time 1000-1999 Ás): 0
    DPC count (execution time 2000-3999 Ás): 3
    DPC count (execution time >=4000 Ás): 0






    Any help?


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  2. #2

    Re: [W10v1703b15063 x64] DPC tcpip and dxgkrnl

    I may have solved the issue. I've opened the bios to check rams at 2933 (they were not, i've recently updated the bios and it restored defaults) and there was an hd audio controller option enabled. I'll run some tests. Anyway any answer will be appreciated.

  3. #3
    xilolee's Avatar
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    Re: [W10v1703b15063 x64] DPC tcpip and dxgkrnl

    Hi ciochi.


    Always glad when someone solves his own problem (less job by me/us ).
    What was the value set? And what value are you setting for your ram?

  4. #4

    Re: [W10v1703b15063 x64] DPC tcpip and dxgkrnl

    Quote Originally Posted by xilolee View Post
    Hi ciochi.


    Always glad when someone solves his own problem (less job by me/us ).
    What was the value set? And what value are you setting for your ram?
    The rams are set to 2933 mhz. I cannot post with higher values. There's to be said I'm pretty noob at overclocking, I did not manage to get cpu clock at stable 3.8 Ghz, thus I kept cpu at default.

    That was not a value. In main screen of tomahawk bios I had enabled HD audio controller and that I guess caused some conflict, although until now I have not experienced any problem. I'll make some tests though, I don't trust easy solutions.

  5. #5
    Digerati's Avatar
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    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Always glad when someone solves his own problem
    AND takes the time to come back and report what they found so others (now and in the future) might benefit too!
    I don't trust easy solutions.
    But they (and the obvious) are often the best solutions. "If it ain't broke, don't fix it!" applies.

    I've been experiencing random click from my monitor since ten days ago.
    Just to make sure everyone is on the same page, "monitors" (unless they have built-in speakers) should never be making any noise. "Clicking" from a monitor would suggest a "mechanical" noise, such as a mechanical relay changing contact positions to change modes (such as sleep/wake mode, resolutions, or digital to analog mode).

    So when you say "monitor", I am going to assume you really meant the clicking sounds were coming out of your speakers.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  6. #6

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Quote Originally Posted by Digerati View Post
    Just to make sure everyone is on the same page, "monitors" (unless they have built-in speakers) should never be making any noise. "Clicking" from a monitor would suggest a "mechanical" noise, such as a mechanical relay changing contact positions to change modes (such as sleep/wake mode, resolutions, or digital to analog mode).

    So when you say "monitor", I am going to assume you really meant the clicking sounds were coming out of your speakers.
    Yeah, of course i'm speaking of audio speakers,aka studio monitors, my fault i didnt explain it better.

  7. #7

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    It is still lagging a bit. Not that much as previous, anyway some clicks and pops whenever I interact with the mouse while audio is streaming.
    Any help?

  8. #8
    Digerati's Avatar
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        2 x 140mm case fans, OEM CPU Cooler
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    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Yeah, of course i'm speaking of audio speakers,aka studio monitors, my fault i didnt explain it better.
    You explained it fine - it is just some folks don't have a good grasp of the terminologies and get confused. Or the problems and/or symptoms are not obviously defined. That's why I just wanted to make sure we were all on the same page.
    Bill (AFE7Ret)
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    Heat is the bane of all electronics!

  9. #9
    xilolee's Avatar
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        RealTek ALC662 (integrated in MB)
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        Samsung SyncMaster SA100 LS22A100NS-EN
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    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Indeed I thought monitor was an error.

    To clean the interior of your machine and its components (short list... If you need more information, google is your friend):
    • If you're not handy when handling electrical components, ask it to a friend of yours or bring your machine to the Computer Repair Workshop (they won't do it for free, as you know...).
    • If you have a laptop: it could be difficult to open it. See previous point.
    • Unplug the machine from the mains (and remove the battery from the laptop).
    • "Touch bare metal of the case interior before reaching in" (I quoted Digerati, given that his English is better than mine ).
    • "Never, as in NEVER EVER, touch the electrical contacts of the RAM sticks" or every other contacts (I quoted Digerati).
    • You can use brushes, vacuum cleaners, hair dryers, Compressed Air Dusters, to remove the dust (gently and carefully).
    • You shouldn't spin too much the fans: keep them blocked.
    • Check How to Remove & Apply Thermal Paste on CPU - YouTube (click) about thermal paste or thermal compound.
      But be careful: there's the risk to bend the cpu socket pins.
    • Don't open the PSU! Death danger!
      Don't try to open the PSU (power supply unit) to clean it: it could be dangerous given that capacitors , inside it, still hold voltage (aka potential difference, electric tension).
      Thegnomesdidit said (here (click)): "a lot of PSU's i've taken apart in the past few years have a drain resistor wired in parallel to the capacitors that discharges them to safe levels within a few minutes. I would advise however, that whenever you open up any equipment that is mains powered, you assume the capacitors hold a charge".
      Hence, be always very careful with it, if you open it.

  10. #10

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Quote Originally Posted by xilolee View Post
    Indeed I thought monitor was an error.

    To clean the interior of your machine and its components (short list... If you need more information, google is your friend):
    • If you're not handy when handling electrical components, ask it to a friend of yours or bring your machine to the Computer Repair Workshop (they won't do it for free, as you know...).
    • If you have a laptop: it could be difficult to open it. See previous point.
    • Unplug the machine from the mains (and remove the battery from the laptop).
    • "Touch bare metal of the case interior before reaching in" (I quoted Digerati, given that his English is better than mine ).
    • "Never, as in NEVER EVER, touch the electrical contacts of the RAM sticks" or every other contacts (I quoted Digerati).
    • You can use brushes, vacuum cleaners, hair dryers, Compressed Air Dusters, to remove the dust (gently and carefully).
    • You shouldn't spin too much the fans: keep them blocked.
    • Check How to Remove & Apply Thermal Paste on CPU - YouTube (click) about thermal paste or thermal compound.
      But be careful: there's the risk to bend the cpu socket pins.
    • Don't open the PSU! Death danger!
      Don't try to open the PSU (power supply unit) to clean it: it could be dangerous given that capacitors , inside it, still hold voltage (aka potential difference, electric tension).
      Thegnomesdidit said (here (click)): "a lot of PSU's i've taken apart in the past few years have a drain resistor wired in parallel to the capacitors that discharges them to safe levels within a few minutes. I would advise however, that whenever you open up any equipment that is mains powered, you assume the capacitors hold a charge".
      Hence, be always very careful with it, if you open it.
    Why do you think i need to clean the components? I assembled the pc at 20th of july (I rechecked the buying date), there's no way dust or thermal paste is missing in less than 3 months.I began to click again. I told you i didnt trust easy solutions.[W10ProV1703b15063 x64] DPC tcpip and dxgkrnl-latency-png

  11. #11
    xilolee's Avatar
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    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Quote Originally Posted by ciochi View Post
    there's no way dust or thermal paste is missing in less than 3 months.
    I agree: dust is never missing.

    Found processes:
    kms-r@1n.exe c:\windows\kms-r@1n.exe 25,50 KB (26.112 Byte) 21/07/2017 11:53
    kms-r@1nhook.exe c:\windows\kms-r@1nhook.exe 5,00 KB (5.120 Byte) 21/07/2017 11:53

    Found modules:
    kms-r@1n
    KMS-R@1nHook
    KMS-R@1nHook c:\windows\kms-r@1nhook.dll 4,00 KB (4.096 Byte) 21/07/2017 11:53

    Found services:
    KMS-R@1n Running Automatic c:\windows\kms-r@1n.exe

    Do AVG and MBAM say anything about it?
    Last edited by xilolee; 10-08-2017 at 08:05 PM.

  12. #12

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Quote Originally Posted by xilolee View Post
    Quote Originally Posted by ciochi View Post
    there's no way dust or thermal paste is missing in less than 3 months.
    I agree: dust is never missing.

    Found processes:
    kms-r@1n.exe c:\windows\kms-r@1n.exe 25,50 KB (26.112 Byte) 21/07/2017 11:53
    kms-r@1nhook.exe c:\windows\kms-r@1nhook.exe 5,00 KB (5.120 Byte) 21/07/2017 11:53

    Found modules:
    kms-r@1n
    KMS-R@1nHook
    KMS-R@1nHook c:\windows\kms-r@1nhook.dll 4,00 KB (4.096 Byte) 21/07/2017 11:53

    Found services:
    KMS-R@1n Running Automatic c:\windows\kms-r@1n.exe

    Do AVG and MBAM say anything about id?
    Hmm, where should i look? I looked at quarantine of both and i found nothing about that.

  13. #13
    xilolee's Avatar
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        ASROCK FM2A88M Pro3+ chipset A88X Bolton-D4
      • CPU:
        A10-7800, 4 CPU, 4 thr, 65/45W, FM2+, 28nm, Steamroller/Kaveri
      • Memory:
        10GB (Nanya and kingston ddr3-1333 9-9-9-24)
      • Graphics:
        Radeon R7 720MHz (8 GPU cores, integrated in CPU)
      • Sound Card:
        RealTek ALC662 (integrated in MB)
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        Seagate ST500DM002-1BD142 500GB 7200RPM
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        SuperFlower 450W 80+ Platinum (SF-450P14PE)
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      • Cooling:
        Realtek RTL8111GR (NIC integrated in MB)
      • Display:
        Samsung SyncMaster SA100 LS22A100NS-EN
      • Operating System:
        Windows 10 Home/Standard x64

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    It seems those files identify a crack for activating windows.

    If you shouldn't be aware/conscious of it, I suggest you a full scan with your antivirus and antimalware.
    By the way, it is better (faster and more secure) to use an antivirus offline (example: kaspersky rescue cd, that's free).

    If instead you should be aware/conscious of it, you should also be aware that in public (and serious) forums it isn't allowed to help (nor trying to help ) someone who activated software with cracks (or similar tools, however they are called).
    Last edited by xilolee; 10-08-2017 at 09:38 PM.

  14. #14

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Quote Originally Posted by xilolee View Post
    It seems those files identify a crack for activating windows.

    If you shouldn't be aware/conscious of it, I suggest you a full scan with your antivirus and antimalware.
    By the way, it is better (faster and more secure) to use an antivirus offline (example: kaspersky rescue cd, that's free).

    If instead you should be aware/conscious of it, you should also be aware that in public (and serious) forums it isn't allowed to help (nor trying to help ) someone who activated software with cracks (or similar tools, however they are called).
    Ouch, I did not know it was not original. I gave everything to someone else to be assembled and I assumed he used an original software.
    Now this is annoying, I suppose I have to format the drive to solve the license issue and that suppose a lot of copying files, right? Well maybe a format would also solve the issues.

  15. #15
    Digerati's Avatar
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        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
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        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
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        EVGA Supernova 550W Gold
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        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    I gave everything to someone else to be assembled and I assumed he used an original software.
    In that case, as the "System Builder" he was required by the OEM/System Builder license to provide you with the necessary licensing keys (and if applicable, the installation media). Did he charge you for a OS?

    there's no way... ...thermal paste is missing in less than three months.
    As a side comment, there's no way TIM (thermal interface material) can go missing - regardless how much time as elapsed. It would have to be physically removed. And for the record, TIM never ever needs to be replaced just because x amount of time has elapsed. TIM will easily last 5, 10, 15 years or even longer AS LONG AS the cured bond between the mating surfaces is not broken.

    If regular replacement was needed, TIM makers, CPU/GPU makers, heatsink makers, motherboard makers, computer makers, would all recommend it. But NOT ONE does. It is true that the efficiency of the TIM will degrade a "few" degrees over time, but the fact is, if you need the "few" degrees a fresh application of new TIM may provide to prevent thermal/overheat issues, you have bigger problems than old TIM.

    And note even if your TIM dries out, the solids that remain behind are still occupying the microscopic pits and valleys of the mating surfaces doing their job. The only reason TIM comes in a paste or liquid form is to make it pliable so it can be squeezed out of the tube and spread thinly and evenly across the processor die.

    The Heatsink Guide:
    ...there is no reason to replace dried thermal compound.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  16. #16

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Not really, it was a friend of mine.
    I know Tim is not gonna miss. I meant that it wasn't possible to be exhausted since cpu is brand new.

  17. #17
    Digerati's Avatar
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    • specs System Specs
      • Manufacturer:
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      • Model Number:
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      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Not really, it was a friend of mine.
    That does not mean he did everything by the book. In fact, as a friend, he might have been trying to save you some money. Nevertheless, as the "System Builder", when he installed the OS, that made him obligated to comply with the terms of the license agreement for him, and consequently you, to be 100% legal.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  18. #18

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    Quote Originally Posted by Digerati View Post
    Not really, it was a friend of mine.
    That does not mean he did everything by the book. In fact, as a friend, he might have been trying to save you some money. Nevertheless, as the "System Builder", when he installed the OS, that made him obligated to comply with the terms of the license agreement for him, and consequently you, to be 100% legal.
    Yeah, I supposed so. Nevertheless, as by now we know I have that crack installed, I have to fix it with legal OS, thus formatting the drive I guess, which may also solve the problem, no?

  19. #19
    Digerati's Avatar
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    Aug 2012
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    • specs System Specs
      • Manufacturer:
        BrightWorks Systems
      • Model Number:
        BWS-6 E-IV
      • Motherboard:
        Gigabyte GA-Z170-HD3
      • CPU:
        Intel Core i5-6600 Skylake Pushed to 3.9GHz
      • Memory:
        2 X 8GB Corsair Vengeance DDR4 3000
      • Graphics:
        EVGA GeForce GTX 1050TI 04G-P4-6251-KR, 4GB GDDR5
      • Sound Card:
        Integrated
      • Disk Drives:
        Samsung 850 Pro 256GB SSD, 850 EVO 250GB SSD, Blu-ray R/W
      • Power Supply:
        EVGA Supernova 550W Gold
      • Case:
        Fractal Design Define R4 Mid Tower w/Window
      • Cooling:
        2 x 140mm case fans, OEM CPU Cooler
      • Display:
        2 x Samsung S24E650BW 24 inch WS
      • Operating System:
        Windows 10 Pro 64-Bit

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    I know Tim is not gonna miss. I meant that it wasn't possible to be exhausted since cpu is brand new.
    Not sure what you mean by "be exhausted". TIM does not evaporate, go away, or go bad over time once properly applied. If it was properly applied in the first place, if the heat sink was properly mounted and secured, and if the cured bond was not broken, TIM will last basically forever - that is, the rest of the computer will die first. Of course any time the heat sink is remove, the old TIM needs be thoroughly cleaned off the mating surfaces and a fresh new layer of TIM needs to be applied - as you should never re-use TIM.

    Since it appears the computer worked fine for the first few months, it would seem the TIM was properly applied in the first place. :) So no worries there.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    MS MVP 2007 - 2018

    Heat is the bane of all electronics!

  20. #20

    Re: [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

    From the trace, I see that ndis.sys the generic driver for your NIC was slamming all your CPUs for a brief period.

    You may want to ensure your network driver is up to date. Here's a link to Realtek's download page.

    Attached is the image of WPA showing the DPC spike by ndis.sys.
    Attached Thumbnails Attached Thumbnails [W10ProV1703b15063 x64] DPC tcpip and dxgkrnl-ndis-png  

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