P PoliticalBonobo Member Joined Aug 20, 2015 Posts 16 Mar 2, 2017 #1 I recently updated a program (called MOTUDiscovery) that's used to discover audio devices on the network. However, it crashes seconds after opening every time. I looked at the log file, and it looks like KERNELBASE.dll is the cause. Any recommendations on how to fix this? Edit: Computer specs are: Windows 10 Pro 64bit, Intel i7 5820K at 4.0ghz, MSI X99A Gaming 7 mobo, 32gb RAM (DDR4 at 2133 mhz), MSI GTX 960 2GD5T 2GB, 512GB Samsung 950 Pro m.2 SSD (project/system drive) Last edited: Mar 2, 2017
I recently updated a program (called MOTUDiscovery) that's used to discover audio devices on the network. However, it crashes seconds after opening every time. I looked at the log file, and it looks like KERNELBASE.dll is the cause. Any recommendations on how to fix this? Edit: Computer specs are: Windows 10 Pro 64bit, Intel i7 5820K at 4.0ghz, MSI X99A Gaming 7 mobo, 32gb RAM (DDR4 at 2133 mhz), MSI GTX 960 2GD5T 2GB, 512GB Samsung 950 Pro m.2 SSD (project/system drive)
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,670 Location World, Europe, Italy Mar 4, 2017 #2 Do you know if a scheduled task (in windows task scheduler) is set to start whenever the application starts? And if it exists, could you list its settings (or post the screenshots of them)?
Do you know if a scheduled task (in windows task scheduler) is set to start whenever the application starts? And if it exists, could you list its settings (or post the screenshots of them)?
P PoliticalBonobo Member Joined Aug 20, 2015 Posts 16 Mar 4, 2017 #3 Thanks for the reply. I don't see any tasks that look to be related or titled based on the name of the program. It might be worth noting that the previous version of this app did not have this problem. It's the latest version that does.
Thanks for the reply. I don't see any tasks that look to be related or titled based on the name of the program. It might be worth noting that the previous version of this app did not have this problem. It's the latest version that does.
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,670 Location World, Europe, Italy Mar 5, 2017 #4 What MOTU audio interface have you bought and are you using? (112D, 1248, 16A, 24Ai, 24Ao, 624, 8A, 8M, AVB Switch, Monitor 8, Stage-B16, UltraLite AVB) By the way, the readme says: IMPORTANT: NEW FIRMWARE IS REQUIRED Before using the new Pro Audio drivers, please update the firmware in your MOTU interface to version 1.2.7 or later. Click to expand... Last edited: Mar 5, 2017
What MOTU audio interface have you bought and are you using? (112D, 1248, 16A, 24Ai, 24Ao, 624, 8A, 8M, AVB Switch, Monitor 8, Stage-B16, UltraLite AVB) By the way, the readme says: IMPORTANT: NEW FIRMWARE IS REQUIRED Before using the new Pro Audio drivers, please update the firmware in your MOTU interface to version 1.2.7 or later. Click to expand...
P PoliticalBonobo Member Joined Aug 20, 2015 Posts 16 Mar 5, 2017 #5 I'm using the 624. I did actually update the firmware, currently showing as 1.3.0+59.
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,670 Location World, Europe, Italy Mar 5, 2017 #6 Maybe they used some new functions, hence the program could need a new c++ or c# redistributable...? Or maybe they forgot to provide some DLLs inside the program installation folder (it could be present in the previous version and not in the newer)... I don't know if Sysinternals ProcessExplorer (click) could help to identify what's missing (but nevertheless you can try it).
Maybe they used some new functions, hence the program could need a new c++ or c# redistributable...? Or maybe they forgot to provide some DLLs inside the program installation folder (it could be present in the previous version and not in the newer)... I don't know if Sysinternals ProcessExplorer (click) could help to identify what's missing (but nevertheless you can try it).
P PoliticalBonobo Member Joined Aug 20, 2015 Posts 16 Mar 5, 2017 #7 Huh, Sysinternals is new to me. Opening it up, I'm not entirely sure what I'm looking for. Will there be some "red flags" if something is wrong?
Huh, Sysinternals is new to me. Opening it up, I'm not entirely sure what I'm looking for. Will there be some "red flags" if something is wrong?
xilolee Moderator Staff member Joined Dec 31, 2013 Posts 3,670 Location World, Europe, Italy Mar 6, 2017 #8 I wrote "I don't know". :noidea: I tried the dependencywalker depends 2.2.600.6000 x64 (click) tool before that one, but it is even more complicated (and older). The problem is it shows missing dependencies also for windows DLLs: Read More:
I wrote "I don't know". :noidea: I tried the dependencywalker depends 2.2.600.6000 x64 (click) tool before that one, but it is even more complicated (and older). The problem is it shows missing dependencies also for windows DLLs: Read More: